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Thread: System error? "Pay with Points is currently unavailable at this property."
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Old Jan 5, 2020 | 6:09 pm
  #2  
birdiedouble
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10 Years on Site
 
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,156
I ran into this at the HGI in Palm Beach Gardens yesterday and see it still happening today. I was trying to move a 5th Night Free reservation up a day yesterday and had checked availability on Friday. I couldn't simply change the date online, so I called into the Diamond # and the rep needed to cancel the original reso and rebook. (I believe that they have no ability to simply change the date). She said my choice of room type (King Lakeview) was not available and said she could book 2 Queens. I would much prefer the King, but agreed to take the 2Q. When I got the confirmation email I noticed she had booked an Accessible Room which I did not want to take. I called back and the next rep was able to see the King Lakeview and changed me back into it. I'm still not able to see any Std Rewards for a bunch of random dates I checked and only see Premium on some of those dates.
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