So Long, Farewell…and Hello! To a New Hilton Representative
^
Aug 22, 2019, 5:20 pm
#32
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
No program or portfolio is perfect but William’s move fits in with my drift away from Marriott after a brief foray.
Good luck to Lauren in her new role.
Good luck to Lauren in her new role.
Aug 22, 2019, 5:46 pm
#33
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Lauren, thank you for the time you took to be personally helpful once or twice when I had Hilton issues arise. Good luck in your new gig; we'll miss you here. And welcome William. Current trends suggest you have been replaced at Marriott by an IVR bot. 
But I am pleased you are on this team.
But I am pleased you are on this team.
Aug 22, 2019, 5:46 pm
#34
Join Date: Apr 2017
Location: IAD / DCA
Programs: AA EP, Hilton Diamond, Hyatt Globalist, IHG Diamond, United Silver, Bonvoy Titanium.
Posts: 158
You will be deeply missed! Good luck in your new role and thank you for being one of the most awesome social media reps in the travel sector!
Aug 22, 2019, 6:13 pm
#35
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I'm sure we'll never know all the details here, but what I know for sure is that there's one guy who set the standard in terms of internet engagement with members, and that guy is now at Hilton.
This speaks volumes. I'm not nearly the road warrior as many of you but I've stayed in enough hotels in my life to often dread it. One thing I'm happy about is that I haven't had many issues. But the one time I did have a significant issue, William stepped in and mediated it. (It was a walk issue.) That single encounter probably led me to put many more nights in at the chain at which he was affiliated at the time, because I knew that if I had an issue that I had a sounding board that would at least give me an ear and a fair shake if possible. I hope he'll get the same level of support by Hilton and I hope Hilton understands the value of that kind of engagement.
Marriott can't get out of its own way right now. Maybe that will change. For right now I truly hope that Hilton understands the opportunity it has to pluck many of us away. Lifetime status is difficult to walk away from, but Hilton will probably never have a better opportunity than right now to lock up some loyalty if it plays its cards right. This is a good start. What a great move.
This speaks volumes. I'm not nearly the road warrior as many of you but I've stayed in enough hotels in my life to often dread it. One thing I'm happy about is that I haven't had many issues. But the one time I did have a significant issue, William stepped in and mediated it. (It was a walk issue.) That single encounter probably led me to put many more nights in at the chain at which he was affiliated at the time, because I knew that if I had an issue that I had a sounding board that would at least give me an ear and a fair shake if possible. I hope he'll get the same level of support by Hilton and I hope Hilton understands the value of that kind of engagement.
Marriott can't get out of its own way right now. Maybe that will change. For right now I truly hope that Hilton understands the opportunity it has to pluck many of us away. Lifetime status is difficult to walk away from, but Hilton will probably never have a better opportunity than right now to lock up some loyalty if it plays its cards right. This is a good start. What a great move.
Aug 22, 2019, 6:15 pm
#36
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
As someone who has increasingly drifted from Starwood to Hilton, I'm happy that William has followed suit. 
I look forward to William's contributions and am thankful for Lauren's participation in FlyerTalk.
I look forward to William's contributions and am thankful for Lauren's participation in FlyerTalk.
Aug 22, 2019, 6:45 pm
#37
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Shucks, Hilton is my backup right now but I may have to p]pchange from Marriott to Hilton as my primary...and no I am not kidding.
William set the standard for an internet rep. He didn't just parrot marketing stuff, he had a personality, and he was always helpful - even if he couldn't fix an issue.
Great Coup for Hilton!
William set the standard for an internet rep. He didn't just parrot marketing stuff, he had a personality, and he was always helpful - even if he couldn't fix an issue.
Great Coup for Hilton!
Aug 22, 2019, 6:48 pm
#38
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,952
Aug 22, 2019, 7:53 pm
#43
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
Thanks for all that you've done Lauren! Welcome aboard William!
Last edited by Kiwi Flyer; Aug 31, 2019 at 3:25 pm Reason: expletive deleted
Aug 22, 2019, 8:03 pm
#44
Join Date: Mar 2006
Location: Minneapolis and Phoenix-2 weeks per month each
Programs: Delta DM, MM
Posts: 477
Lauren, you helped provide the trip of a lifetime to my terminally ill sister. While she has sadly passed, the memories of our trip will stay with me forever. I am eternally grateful.
Fay
Fay
Aug 22, 2019, 8:14 pm
#45
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
Lauren, thank you very much for your support and information. And glad you benfited from reading what we wrote ...
And a welcome back to William. That is what I call a unexpected surprise ^
And a welcome back to William. That is what I call a unexpected surprise ^