Hilton's turn - Nebraska AG sues Hilton over resort fees
#31
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That is quite different - they aren’t adding a mandatory fee for features/services that you may not want to use or deserve due to status. They are unbundling features. Resort fees aren’t about unbundling.
#32
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This statement confirmed 1) hilton hide the fee very well, 2) it warrant the lawsuit.
try search "Las Vegas". For example, on a random date in sept, a $85 double tree with a resort fee of $37, dont you think its deceptive ? It's over 40% mark up from its advertised price on third parties or even their own booking site.
try search "Las Vegas". For example, on a random date in sept, a $85 double tree with a resort fee of $37, dont you think its deceptive ? It's over 40% mark up from its advertised price on third parties or even their own booking site.
#33
Join Date: Feb 2007
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I wasn't talking about Las Vegas. I was talking about Nebraska where there are no hotels that charge the resort fee. It was the Nebraska AG that filed suit. In my mind the AG of the state where the hotel is committing the infraction should be the one filing suit. However, I am not a lawyer and another poster said since the transaction is booked when the person is in Nebraska that gives the AG the right to sue.
Last edited by dlaue; Jul 30, 2019 at 10:35 am
#34
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Pro-Business doesn't mean regulation on customer notification or borderline fraud is against the business. All the pro-business folks reminder seat belts was fought by the auto industry for decades. Banks were left unregulated and made tons of money until they caused the housing crisis which the tax payer had to bail them out.
On this resort fee - there is a difference between taxes which passes on to the municipality vs. charging someone for toll-free calls, Internet, fitness center when a hotel knows no one uses the phone (besides room service), INET must be available and free and fitness center usage is based on the hotel chain (e.g. Hampton Inn doesn't need as nice of a fitness gym vs. a W). Parking, beach towels, etc. are things the hotel needs to attract guest and mandatory. But, deception if someone doesn't have a car nor uses the beach/pool. I hope Nebraska sets the bar for other states to stop this practice which I think does limit tourist. I rarely visit Vegas because of this practice and don't mind paying for a hotel room just don't wish to argue or incur resort fees for just a bed and shower.
On this resort fee - there is a difference between taxes which passes on to the municipality vs. charging someone for toll-free calls, Internet, fitness center when a hotel knows no one uses the phone (besides room service), INET must be available and free and fitness center usage is based on the hotel chain (e.g. Hampton Inn doesn't need as nice of a fitness gym vs. a W). Parking, beach towels, etc. are things the hotel needs to attract guest and mandatory. But, deception if someone doesn't have a car nor uses the beach/pool. I hope Nebraska sets the bar for other states to stop this practice which I think does limit tourist. I rarely visit Vegas because of this practice and don't mind paying for a hotel room just don't wish to argue or incur resort fees for just a bed and shower.
#35
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#37
Join Date: Sep 2011
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Any "fee" which is not optional should be included in the price listed on a hotel search. And any optional fee of $10 a day or more should be clearly disclosed prior to accepting a reservation (parking, internet, beach chair use, etc.). Since resort fees are generally not optional, they are simply an attempt to mislead consumers as to the real cost of the hotel stay. I'm not a lawyer, but if this practice isn't illegal, it should be.
#38
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Not to my recollection. I think I first encountered the fee in Miami (or perhaps Orlando?). At that time we would have traveled to Las Vegas at least annually and I do not remember seeing the fee there at that time.
And, the resort fee scam has metastasized to Canada already.
And, the resort fee scam has metastasized to Canada already.
#39
Join Date: May 2003
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The real issue here to me is that these fees are hidden - in some cases very well hidden. If resort fees exist they should be very clearly disclosed and shown in any total balance for a stay before it is booked.
In fairness to Hilton I actually think they do a relatively good job at displaying these compared to some other chains.
In fairness to Hilton I actually think they do a relatively good job at displaying these compared to some other chains.
#40
Join Date: Jan 2009
Posts: 77
The situation with airlines is different, because a) you actually get something extra for each incremental fee, and b) the fees are optional. The resort fees are often touted as covering wifi, parking, and use of the pool. Guess what...I took an Uber to your hotel, did not use the pool, and my phone provides internet access.
#41
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You'd expect that, as the splitting out of compulsory charges is illegal in Australia. It surprises me that the Australian authorities haven't taken action against Hilton, Marriott, etc, as they are breaking Australian law by advertising incomplete rates.