Was I being unreasonable - echeck-in/room type change -- walk?
#31
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I acknowledged the problem was at the desk. I'm asking (unrelatedly, actually) why a person needs a king to sleep in instead of a double (if you're not 7 feet tall). And you don't think that demanding to be walked at the hotel expense because you did not receive the exact bedding you were expecting is beyond the pale?
#33
Join Date: Sep 2008
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#34
Join Date: Feb 2012
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I really don't understand the people who are saying bed type is not guaranteed. When it is a different type of room with a different rate, surely most countries would consider this a contractual obligation. If you paid extra for a high-floor room and they gave you a room on the ground floor, would you also say that the high floor was not guaranteed? I agree that if the room is booked as '1 king or 2 doubles' then the bed type is not guaranteed. But when bed types are separate categories, then surely it is no different than any other category of room.
#35
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The frustrating thing is being told “you changed your mind” in the face of proof you did not. This agent has undoubtedly let earlier arrivals have whatever they wanted irregardless of what they booked. People will book whatever is cheapest and then show up and ask to change, leaving people who arrive later hanging to get what they actually booked. Another frustrating thing is the app that lets you pre select a room usually suggests to you not as nice a room location as is available and if you are not familiar with the hotel, you may well accept a room overlooking the roof with massive heating and air equipment on it. I refuse to use the app. If it really matters king or 2 beds, I email ahead or call the front desk to have them block in my room so that I don't get stuck with the leftovers.
I really don't understand the people who are saying bed type is not guaranteed. When it is a different type of room with a different rate, surely most countries would consider this a contractual obligation. If you paid extra for a high-floor room and they gave you a room on the ground floor, would you also say that the high floor was not guaranteed? I agree that if the room is booked as '1 king or 2 doubles' then the bed type is not guaranteed. But when bed types are separate categories, then surely it is no different than any other category of room.
Sure some people will view them as fungible commodities [I certainly feel that way about rental cars -- 4 wheels and an automatic, I'm generally good.]; but I don't view hotels that way and I've found I sleep miserably in small beds. Being able to reserve that bed type was my inducement to book at that property -- had they not offered a King, I wouldn't have booked elsewhere in the first place. Incidentally I'm attending a conference in Madrid in May. The official conference hotel [a Marriott] is only showing rooms with 2 twins available, so I'm booked at different property that's about a mile walk where I could get an appropriate bed type.
* The closest I come is "Any change to your arrival or departure date or room type is subject to hotel availability and may result in a possible rate change or additional fee. Changes also may not be possible at a later date. Please click here to see all rules and restrictions"
#36
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Which seems to be the Marriott method and why I don't generally stay there.
#37
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HUH? With Starriott, different bed types seem to be different room categories, sometimes at different prices for rooms that seem to otherwise be equivalent.
The only time I tend to see room categories given as "run of house" on reservations is when I'm part of a large conference block.
The only time I tend to see room categories given as "run of house" on reservations is when I'm part of a large conference block.
#38
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HUH? With Starriott, different bed types seem to be different room categories, sometimes at different prices for rooms that seem to otherwise be equivalent.
The only time I tend to see room categories given as "run of house" on reservations is when I'm part of a large conference block.
The only time I tend to see room categories given as "run of house" on reservations is when I'm part of a large conference block.
#40
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When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Titanium Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.
#41
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I manage to select bed type outside of North America. However, I always book on the website, not through the app.
#42
Join Date: Sep 2008
Posts: 7,875
Only for Platinum Elite and above and for properties in the US/Canada. I am not Platinum Elite and most of my stays are outside the US/Canada.
https://www.marriott.com/loyalty/mem...s/guarantee.mi
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Second, I'm not sure the latter is also correct.
This is the full statement:
When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Titanium Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.
I think the difference outside of US/Canada is that the smoking thing is variable. Which I find may be true, but nowadays many Marriott properties are all non-smoking even in other countries.
But yes, I can see how in China you would never want to guarantee the "non-smoking" room.
#44
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However I won't begrudge anyone who does. Different strokes for different folks.
#45
Join Date: Mar 2007
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I wouldn't care that much about the bed type, but I do expect the room that I booked.
Similar thing happened to me when I checked in to a Hilton. I selected a king room in the ap. At checkin, just got my key and went to the room. I get there, and it's a different room number than I selected (no big deal), but inside had 2 beds and parking lot view instead of king lake view. I called the front desk, and was told "sorry, we're oversold, no king rooms available, this is the room you booked." I said that was most definitely not true, and was similarly told that I was wrong. I pulled up my res, and called back.
Turned out, they checked me in under the wrong name. The FDA didn't hear my name correctly, and never actually looked at my ID. So it was a good thing I put up a fight.
Similar thing happened to me when I checked in to a Hilton. I selected a king room in the ap. At checkin, just got my key and went to the room. I get there, and it's a different room number than I selected (no big deal), but inside had 2 beds and parking lot view instead of king lake view. I called the front desk, and was told "sorry, we're oversold, no king rooms available, this is the room you booked." I said that was most definitely not true, and was similarly told that I was wrong. I pulled up my res, and called back.
Turned out, they checked me in under the wrong name. The FDA didn't hear my name correctly, and never actually looked at my ID. So it was a good thing I put up a fight.