points total updated on Amex website DAYS before HH website!
Jan 26, 2019, 1:34 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
points total updated on Amex website DAYS before HH website!
Earlier this week after an Amex statement closed I got 150k bonus points for my Ascend->Aspire upgrade, and the Amex website was showing the new total.
A day or two later I went to Hilton website, and the total was still not updated. Then later that day, the total partially updated, but still was a bit short of what the Amex site had been showing the previous day, then finally many hours later the HH site finally updated to showing what the Amex site had been showing as my HH points total about 2 days earlier.
So obviously Amex is getting the HH points total in a different way than the HH website is getting it..
A day or two later I went to Hilton website, and the total was still not updated. Then later that day, the total partially updated, but still was a bit short of what the Amex site had been showing the previous day, then finally many hours later the HH site finally updated to showing what the Amex site had been showing as my HH points total about 2 days earlier.
So obviously Amex is getting the HH points total in a different way than the HH website is getting it..
Jan 27, 2019, 5:23 am
#2
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Yep, have noticed this as well. Not just with point totals from CC statement closings, but from hotel stays as well. AMEX has their act together - somehow they have better access to Hilton's data than Hilton does!
The creeping / progressive posting on the Hilton site is also interesting. First the stay shows up with no points. Then it shows the points for the stay, but the total does not update. Then, finally, the total updates. It's like they're doing each part of the algorithm as a sweep every few hours, or someone in Hilton IT is back there plugging in vacuum tubes.
The creeping / progressive posting on the Hilton site is also interesting. First the stay shows up with no points. Then it shows the points for the stay, but the total does not update. Then, finally, the total updates. It's like they're doing each part of the algorithm as a sweep every few hours, or someone in Hilton IT is back there plugging in vacuum tubes.
Jan 27, 2019, 7:28 am
#3
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,828
I had a stay that ended Friday and posted in full on Saturday, nad a one night stay ended Saturday which has posted today, both in full and at the right amounts. Cautiously optimistic for 2019.
Jan 27, 2019, 1:01 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Earlier this week after an Amex statement closed I got 150k bonus points for my Ascend->Aspire upgrade, and the Amex website was showing the new total.
A day or two later I went to Hilton website, and the total was still not updated. Then later that day, the total partially updated, but still was a bit short of what the Amex site had been showing the previous day, then finally many hours later the HH site finally updated to showing what the Amex site had been showing as my HH points total about 2 days earlier.
So obviously Amex is getting the HH points total in a different way than the HH website is getting it..
A day or two later I went to Hilton website, and the total was still not updated. Then later that day, the total partially updated, but still was a bit short of what the Amex site had been showing the previous day, then finally many hours later the HH site finally updated to showing what the Amex site had been showing as my HH points total about 2 days earlier.
So obviously Amex is getting the HH points total in a different way than the HH website is getting it..
David
Jan 27, 2019, 2:35 pm
#5
Join Date: Oct 2014
Location: ATL
Programs: MR/SPG Plat, HH Gold, DL PM
Posts: 413
Same here. The 150k showed up on AMEX shortly after reaching the 4k spend, but took about 3 additional days to be reflected in the Hilton account. I even transferred some Amex MR points in because I was on pins and needles about a redemption, and even those took about 2 days (although reflected immediately on the AMEX site, both from the card I transferred the points from, and the Aspire card).