Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Tier Tracker updates taking forever?

Tier Tracker updates taking forever?

Old Jan 15, 19, 9:03 am
  #1  
Original Poster
 
Join Date: Jun 2013
Location: GNV
Programs: WN A & CP, AA EXP, HH Diamond, Bonvoy Gold, Global Entry, CLEAR
Posts: 184
Tier Tracker updates taking forever?

Is it just me or is the tier tracker update taking longer than usual for the first of the year reset?
jhalapin is offline  
Old Jan 15, 19, 9:20 am
  #2  
 
Join Date: Feb 2017
Location: JNB
Programs: HH Gold, Marriot Silver
Posts: 20
Response from Hilton on Twitter

MIA-SAT likes this.
fjacobs is offline  
Old Jan 15, 19, 10:10 am
  #3  
Original Poster
 
Join Date: Jun 2013
Location: GNV
Programs: WN A & CP, AA EXP, HH Diamond, Bonvoy Gold, Global Entry, CLEAR
Posts: 184
Thanks!
jhalapin is offline  
Old Jan 15, 19, 12:48 pm
  #4  
 
Join Date: Jun 2017
Location: Tbilisi, Georgia
Programs: HH Diamond
Posts: 38
Originally Posted by fjacobs View Post
Response from Hilton on Twitter

It's mid-January already They are telling me the same thing about my reward stay which was not counted as a stay at all.
felizdenovo is offline  
Old Jan 15, 19, 6:54 pm
  #5  
FlyerTalk Evangelist
IHG Contributor BadgeMarriott Contributor Badge
 
Join Date: Aug 2001
Location: SEA
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 13,554
Let's throw in all the missing Milestone bonuses from late last year as well, shall we?
Points Scrounger is offline  
Old Jan 15, 19, 9:42 pm
  #6  
Suspended
 
Join Date: Aug 2010
Location: Vancouver
Programs: CX DM, SQ TPP, QF GO LIFE, OZ*G LIFE, Marriott TIT LIFE, WOH GLOBALIST LIFE, HH DM, BA GO LIFE
Posts: 598
It's already 16 January and Hilton is telling us to hand tight whilst their incompetent IT team takes their sweet time to do the reset whilst all other hotel programmes have undertaken this within the same day on the 1st January 2019.

This is rather unacceptable from Hilton's end and with zero communication, its adds to the overall frustration.
380Flyer is offline  
Old Jan 16, 19, 3:58 am
  #7  
 
Join Date: Feb 2013
Location: DCA
Posts: 6,857
Can anyone with an IT/CS background hypothesize as to what might possibly be so difficult about this kind of thing so that maybe I can have some sympathy? To a layperson like myself who has taken a couple CS classes this seems like something that would be built in with a couple lines of code, but clearly I must be wrong...
wizla likes this.
arlflyer is offline  
Old Jan 16, 19, 5:14 am
  #8  
 
Join Date: Feb 2017
Location: JNB
Programs: HH Gold, Marriot Silver
Posts: 20
I suspect some bad design, must be a lot of outsourcing / contract workers for the development and the basic understanding of the loyalty system not there. Just coders coding away without fully understating what exactly they are to coding.

Also cannot fully blame coders, there are too many persons involved and looks like communication breakdown between all of them.

I think also trying to make all the systems work, from old legacy to new web/mobile and a lot of hotels using different modules etc.

Too many things just went wrong here.
fjacobs is offline  
Old Jan 16, 19, 6:18 am
  #9  
 
Join Date: Mar 2014
Location: San Francisco
Programs: IB+ Oro, HHonors Diamond, Hertz PC, National EE, Alaska MVP Gold
Posts: 1,227
Originally Posted by 380Flyer View Post
It's already 16 January and Hilton is telling us to hand tight whilst their incompetent IT team takes their sweet time to do the reset whilst all other hotel programmes have undertaken this within the same day on the 1st January 2019.

This is rather unacceptable from Hilton's end and with zero communication, its adds to the overall frustration.
What's the big deal? Points are posting normally.
Yllanes is offline  
Old Jan 16, 19, 12:39 pm
  #10  
 
Join Date: May 2016
Posts: 341
2017 and 2018 it took just 2-3 days after new year, so something is going wrong this year. Also, a hotel I stayed in last week could not se my status in their systems. I had to tell them "Im HHG" to get an upgrade.
criced is offline  
Old Jan 16, 19, 1:17 pm
  #11  
 
Join Date: Jan 2010
Location: DCA
Programs: AA EP, HH LT Diamond
Posts: 1,001
Originally Posted by Yllanes View Post
What's the big deal? Points are posting normally.
Exactly. I don't get it. Do people have nothing to do all day but stare at their HH account? It's only January. Seems a bit early to worry about tiers at this point.
George M likes this.
pdac1975 is offline  
Old Jan 16, 19, 1:43 pm
  #12  
 
Join Date: Jun 2016
Posts: 9
It's actually not too early to start worrying about it, it would be nice to know where I stand. I had quite a few roll-over nights, plus 12 days in January already. I'm starting to plan February travel and would be nice to know when I should switch over to Marriott to get my 75 nights there as well.

As per the IT questions... Isn't this the first year of roll-over nights? My guess is something went very wrong in how they calculate and apply those.
WickedStepMother likes this.
unregistered1 is offline  
Old Jan 16, 19, 1:58 pm
  #13  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,191
Originally Posted by arlflyer View Post
Can anyone with an IT/CS background hypothesize as to what might possibly be so difficult about this kind of thing so that maybe I can have some sympathy? To a layperson like myself who has taken a couple CS classes this seems like something that would be built in with a couple lines of code, but clearly I must be wrong...
I was thinking what you was typing, agreed, I too have very limited knowledge with computers and was wondering the same.
wizla is offline  
Old Jan 16, 19, 3:13 pm
  #14  
 
Join Date: Feb 2013
Location: DCA
Posts: 6,857
Originally Posted by wizla View Post
I was thinking what you was typing, agreed, I too have very limited knowledge with computers and was wondering the same.
Yes, it would seem to me that each customer would be a record in the database, an entry would be made for each stay (including the dates), and then something akin to a single call of a "COUNTIF" type function could be used to determine how many stays fall in the given period (in this case, 2019). But obviously it is not that simple, I guess...
wizla likes this.
arlflyer is offline  
Old Jan 17, 19, 6:11 am
  #15  
 
Join Date: Jan 2019
Posts: 1
Itís not only the app but the website as well
Dmullaney is offline  

Thread Tools
Search this Thread
Search Engine: