70 Stays & 215 Hilton Nights So Far in 2018...
Oct 15, 2018, 2:49 pm
#46
Join Date: Jun 2015
Posts: 1,481
Oct 15, 2018, 6:39 pm
#47
Original Poster
Join Date: Oct 2013
Posts: 16
I am at over 190 nights for the year also from leisure travel only, but only 40 of those nights have been with Hilton because of the lack of guaranteed late checkout. A Hilton property lost my business tonight because they absolutely refused to guarantee a 2PM late checkout for tomorrow stating that 12:30PM was the latest they could do even though they are not sold out. The fact that I have to call a property to ask if they can accommodate even just a 2PM late checkout before booking is a major downside of Hilton against the competition.
Oct 16, 2018, 1:56 am
#48
Join Date: Sep 2012
Location: Zurich
Programs: HHonors Diamond
Posts: 449
At the Hilton Manchester Deansgate the head receptionist told me on my very early Arrival at 10.30 am that the guest in the room I have been pre-asigned to and into which I e>checked in the day before would not be allowed to have a late check-out. This was last month. (Nevertheless, our check-in was at 14.50hrs only.)
One year ago at the Hilton Cologne I have been told that I could not move into my pre-assigned and e>ckecked-in room on time at 15.00 hrs, since the guest in there has been granted a late check-out. I have been granted immediate Access to an alternative room.
However, these are confliciting Statements unless the policy has been changed. I suppose it has not but is one of these inconsistencies we all experience too often.
One year ago at the Hilton Cologne I have been told that I could not move into my pre-assigned and e>ckecked-in room on time at 15.00 hrs, since the guest in there has been granted a late check-out. I have been granted immediate Access to an alternative room.
However, these are confliciting Statements unless the policy has been changed. I suppose it has not but is one of these inconsistencies we all experience too often.
Oct 16, 2018, 2:28 am
#49
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 259
At the Hilton Manchester Deansgate the head receptionist told me on my very early Arrival at 10.30 am that the guest in the room I have been pre-asigned to and into which I e>checked in the day before would not be allowed to have a late check-out. This was last month. (Nevertheless, our check-in was at 14.50hrs only.)
One year ago at the Hilton Cologne I have been told that I could not move into my pre-assigned and e>ckecked-in room on time at 15.00 hrs, since the guest in there has been granted a late check-out. I have been granted immediate Access to an alternative room.
However, these are confliciting Statements unless the policy has been changed. I suppose it has not but is one of these inconsistencies we all experience too often.
One year ago at the Hilton Cologne I have been told that I could not move into my pre-assigned and e>ckecked-in room on time at 15.00 hrs, since the guest in there has been granted a late check-out. I have been granted immediate Access to an alternative room.
However, these are confliciting Statements unless the policy has been changed. I suppose it has not but is one of these inconsistencies we all experience too often.
Oct 16, 2018, 5:03 am
#50
Join Date: Jun 2015
Posts: 1,481
Most Hilton hotels I‘ve been pre-assign as much rooms as possible and are not really flexible about changing the pre-assignment. But it would be very easy to have a software which pre-assigns much faster and more flexible. Honors guests should be able to make a priority list of late check out, early check in, upgrade, room preferences etc. and the system could do the assignements depending on status.