Hilton shuts Diamond account for pointing on Sneaky Silent Devaluation
Mar 25, 2018, 5:22 am
#16
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Um, yeah they do lol. Item 8 of the Honors T&Cs says that "Members must not maintain membership in or earn Points on multiple accounts." Opening multiple accounts in a single name is like the most basic form of low-grade fraud out there.
If you opened a new Hilton AMEX and had nothing to hide, why didn't you just give them your existing Honors account number? There's a really clear field for it.
That being said, I'll back off a little now because I do think this is pretty interesting to some extent, with the timing and the supposed whistleblower/snitch or whatnot. And it's not like it's impossible to find out someone's real info from FT - especially if the OP has ever contacted the ambassador, or used their email in communication with one of the bloggers about the aforementioned articles. I'll be curious to see how it works out.
If you opened a new Hilton AMEX and had nothing to hide, why didn't you just give them your existing Honors account number? There's a really clear field for it.
That being said, I'll back off a little now because I do think this is pretty interesting to some extent, with the timing and the supposed whistleblower/snitch or whatnot. And it's not like it's impossible to find out someone's real info from FT - especially if the OP has ever contacted the ambassador, or used their email in communication with one of the bloggers about the aforementioned articles. I'll be curious to see how it works out.
Mar 25, 2018, 5:58 am
#17
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
March 12: Started the thread about Hilton`s Silent Devaluation
March 14: Some male called Hilton about my account and complains about Points & Money program (got that info on March 21 from a supervisor)
March 16: My Diamond account (73 nights in 2017 only) was shut down by Hilton Fraud Department with a bogus reason. 160K earned points were stolen by Hilton.
Hilton, how low can you go? Who taught you communists practice? You are making more damage to your stakeholders by what you did to me and to all who are aware of what you did with Silent Devaluation.
March 14: Some male called Hilton about my account and complains about Points & Money program (got that info on March 21 from a supervisor)
March 16: My Diamond account (73 nights in 2017 only) was shut down by Hilton Fraud Department with a bogus reason. 160K earned points were stolen by Hilton.
Hilton, how low can you go? Who taught you communists practice? You are making more damage to your stakeholders by what you did to me and to all who are aware of what you did with Silent Devaluation.
Mar 25, 2018, 6:18 am
#18
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm thinking there was a bit of ranting and raving during the conversations. Fortunately HH has the right to choose their customers and fire those that they don't get along with. OP has the right to let others know what has happened, but nothing is going to fix the relationship. Time to move on.
Mar 25, 2018, 6:25 am
#19
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Someone who wasn't you called Hilton and gave them your Hilton account #? Since I imagine Hilton asked them their name did they also identify themselves as you?
Mar 25, 2018, 6:30 am
#20
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Mar 25, 2018, 6:55 am
#21
Join Date: Jun 2008
Location: Northern Nevada
Programs: DL,EK
Posts: 1,652
Kat. There are many people that have dropped much bigger information bombshells to the attention of this community, programs do not retaliate solely for such information. Are you implying that it was shut down because an anonymous person called Hilton and complained about Kat007 from Flyertalk? Do you know how nonsensical that sounds?
Mar 25, 2018, 7:11 am
#22
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,054
Kat. There are many people that have dropped much bigger information bombshells to the attention of this community, programs do not retaliate solely for such information. Are you implying that it was shut down because an anonymous person called Hilton and complained about Kat007 from Flyertalk? Do you know how nonsensical that sounds?
Mar 25, 2018, 7:48 am
#23
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474
March 12: Started the thread about Hilton`s Silent Devaluation
March 14: Some male called Hilton about my account and complains about Points & Money program (got that info on March 21 from a supervisor)
March 16: My Diamond account (73 nights in 2017 only) was shut down by Hilton Fraud Department with a bogus reason. 160K earned points were stolen by Hilton.
Hilton, how low can you go? Who taught you communists practice? You are making more damage to your stakeholders by what you did to me and to all who are aware of what you did with Silent Devaluation.
March 14: Some male called Hilton about my account and complains about Points & Money program (got that info on March 21 from a supervisor)
March 16: My Diamond account (73 nights in 2017 only) was shut down by Hilton Fraud Department with a bogus reason. 160K earned points were stolen by Hilton.
Hilton, how low can you go? Who taught you communists practice? You are making more damage to your stakeholders by what you did to me and to all who are aware of what you did with Silent Devaluation.
Mar 25, 2018, 7:55 am
#24
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Nonsense. Companies always write up loopholes so the customer isn't allowed to punish them. The points are mine... I don't care what Hilton has to say about it, because I earned them. When every Hilton Honors customer finds a new chain to be loyal to, that'll sure be a kick in the face for Hilton if they really want to "play that way."
What I can't stand about Flyertalk is that so many people are willing to take a company's side like they're a shareholder or a business partner with them.
What I can't stand about Flyertalk is that so many people are willing to take a company's side like they're a shareholder or a business partner with them.
Mar 25, 2018, 8:20 am
#26
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,872
Mar 25, 2018, 8:36 am
#27
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Who is this male who called and how did he know about your account activity or comments you made? There is more to it then what has been shared on FT. Go get a lawyer, what will posting on FT do?
Mar 25, 2018, 8:57 am
#28
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Nonsense. Companies always write up loopholes so the customer isn't allowed to punish them. The points are mine... I don't care what Hilton has to say about it, because I earned them. When every Hilton Honors customer finds a new chain to be loyal to, that'll sure be a kick in the face for Hilton if they really want to "play that way."
What I can't stand about Flyertalk is that so many people are willing to take a company's side like they're a shareholder or a business partner with them.
What I can't stand about Flyertalk is that so many people are willing to take a company's side like they're a shareholder or a business partner with them.
Mar 25, 2018, 10:08 am
#29
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
I signed up for a SKYPASS Visa from USB last year and they opened a new KE account for me even though I already had one (and listed it on the card application). I merged the accounts (or cancelled the duplicate, I forget) shortly after and have had no issues. I’m sure this type of thing happens all the time, so it seems unlikely to get a shutdown over this.
Mar 25, 2018, 10:11 am
#30
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
If AMEX is anything like US Bank, it wouldn’t surprise me that they’d open a brand new Hilton account when you apply for a card.
I signed up for a SKYPASS Visa from USB last year and they opened a new KE account for me even though I already had one (and listed it on the card application). I merged the accounts (or cancelled the duplicate, I forget) shortly after and have had no issues. I’m sure this type of thing happens all the time, so it seems unlikely to get a shutdown over this.