Hilton shuts Diamond account for pointing on Sneaky Silent Devaluation
Mar 25, 2018, 1:17 am
#1
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Hilton shuts Diamond account for pointing on Sneaky Silent Devaluation
March 12: Started the thread about Hilton`s Silent Devaluation
March 14: Some male called Hilton about my account and complains about Points & Money program (got that info on March 21 from a supervisor)
March 16: My Diamond account (73 nights in 2017 only) was shut down by Hilton Fraud Department with a bogus reason. 160K earned points were stolen by Hilton.
Hilton, how low can you go? Who taught you communists practice? You are making more damage to your stakeholders by what you did to me and to all who are aware of what you did with Silent Devaluation.
March 14: Some male called Hilton about my account and complains about Points & Money program (got that info on March 21 from a supervisor)
March 16: My Diamond account (73 nights in 2017 only) was shut down by Hilton Fraud Department with a bogus reason. 160K earned points were stolen by Hilton.
Hilton, how low can you go? Who taught you communists practice? You are making more damage to your stakeholders by what you did to me and to all who are aware of what you did with Silent Devaluation.
Mar 25, 2018, 1:32 am
#2
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Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I suspect there’s more to this story. Let’s start with this ‘bogus reason.’
Mar 25, 2018, 1:36 am
#3
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
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Wait, you’re saying Hilton closed your Diamond account solely because you started a thread on FlyerTalk? Seriously? C’mon, get real. 
Mar 25, 2018, 1:37 am
#4
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And just so we are clear, the points Hilton ‘stole’ were never yours to begin with!
Last edited by LondonElite; Mar 25, 2018 at 1:42 am
Mar 25, 2018, 1:43 am
#5
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
When I replied them and said: sure, consolidate them, they said sorry, no.
When I got info on March 21 that a male called Hilton and complained on me that "I complained about the negative change" (that is the exact words I got from the supervisor), I faced Fraud Department with that info. They just ignored me and never responded.
Hard to believe this is happening in the free world.
Are they yours? I earned them for paid nights and credit card spent - they are not getting for nothing.
Last edited by Canarsie; Mar 25, 2018 at 9:57 am Reason: Consolidation.
Mar 25, 2018, 1:47 am
#6
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I think you are perhaps a bit paranoid. And what is this business about communism and free world? It’s Hilton’s program!
Last edited by Canarsie; Mar 25, 2018 at 9:59 am Reason: Consolidation.
Mar 25, 2018, 1:53 am
#7
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
I am not paranoid. I wasn`t 100% sure at first, as it was very bizarre, but when I had that conversation on March 21, it became clear: they shut me down for speaking out about their sneaky silent devaluation. It started in January, yet nobody brought those news to the public. Now pretty much all bloggers wrote about this unfortunate devaluation. Hilton didn`t want it be announced.
Mar 25, 2018, 1:57 am
#8
Join Date: Jun 2013
Posts: 948
You don't have a right to a Hilton account, and they can cancel it at any time for pretty much any reason especially if they found you broke their rules in the process.
Deal with it.
Deal with it.
Mar 25, 2018, 2:08 am
#9
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Banks and other institutions in the US were able to get away with crime (stated on their T&C, too!) for many, many decades. Thankfully, many industries are closely monitored now, after those issues were brought to Consumer Protection. Those points programs are not regulated, that`s why Hilton didn`t bother to announce the new silent devaluation.
Mar 25, 2018, 2:24 am
#10
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
What exactly about the username @Kat007 gives enough information for a random troll reading FT to call Hilton Honors to complain about a specific person and their exact Hilton Honors account number?
Many bloggers have written about this devaluation - starting well before the current FT thread - and any number of bad things or "travel hacks" about Hilton Honors (such as Gold fast tracks supposedly open to a select few). Yet no account closures, perhaps because we don't have multiple accounts or other broken rules?
Hilton Honors is not perfect - witness the account closures for using the "pool points" feature - but there is more to this story...
Many bloggers have written about this devaluation - starting well before the current FT thread - and any number of bad things or "travel hacks" about Hilton Honors (such as Gold fast tracks supposedly open to a select few). Yet no account closures, perhaps because we don't have multiple accounts or other broken rules?
Hilton Honors is not perfect - witness the account closures for using the "pool points" feature - but there is more to this story...
Mar 25, 2018, 2:33 am
#11
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
What exactly about the username @Kat007 gives enough information for a random troll reading FT to call Hilton Honors to complain about a specific person and their exact Hilton Honors account number?
Many bloggers have written about this devaluation - starting well before the current FT thread - and any number of bad things or "travel hacks" about Hilton Honors (such as Gold fast tracks supposedly open to a select few). Yet no account closures, perhaps because we don't have multiple accounts or other broken rules?
Hilton Honors is not perfect - witness the account closures for using the "pool points" feature - but there is more to this story...
Many bloggers have written about this devaluation - starting well before the current FT thread - and any number of bad things or "travel hacks" about Hilton Honors (such as Gold fast tracks supposedly open to a select few). Yet no account closures, perhaps because we don't have multiple accounts or other broken rules?
Hilton Honors is not perfect - witness the account closures for using the "pool points" feature - but there is more to this story...
Last edited by Kat007; Mar 25, 2018 at 2:45 am
Mar 25, 2018, 3:01 am
#12
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
I was the first one who brought this to such masses with such an announcement. There is a small blog site I found, which posted "Thank you for killing sweet spots, Hilton" in January, the rest bloggers started to post (even referring to me - Gary L, for example, then Doc referred Gary, and so...I also emailed another large travel blogger on March 13, who wrote a detailed damage afterwards) after my thread here. I started the thread on March 12, they picked up the noise starting from March 14. So check the dates, you must have been thinking about another devaluation Hilton just had a few months ago.
Mar 25, 2018, 3:18 am
#13
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,345
Kat. There are many people that have dropped much bigger information bombshells to the attention of this community, programs do not retaliate solely for such information. Are you implying that it was shut down because an anonymous person called Hilton and complained about Kat007 from Flyertalk? Do you know how nonsensical that sounds?
Mar 25, 2018, 3:27 am
#14
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
I was the first one who brought this to such masses with such an announcement. There is a small blog site I found, which posted "Thank you for killing sweet spots, Hilton" in January, the rest bloggers started to post (even referring to me - Gary L, for example, then Doc referred Gary, and so...I also emailed another large travel blogger on March 13, who wrote a detailed damage afterwards) after my thread here. I started the thread on March 12, they picked up the noise starting from March 14. So check the dates, you must have been thinking about another devaluation Hilton just had a few months ago.
But, frankly, now it appears like you are grandstanding. Ooh, look at me, I started an FT thread and got a HT from Gary Leff... FWIW, your 160K Honors points are worth $800. I'm sure you can earn more than that by selling your story to Fox News and the National Enquirer.
Mar 25, 2018, 3:33 am
#15
Join Date: Jul 2008
Location: NYC
Programs: DL PM, HH Diamond, Hertz PC
Posts: 171
Kat. There are many people that have dropped much bigger information bombshells to the attention of this community, programs do not retaliate solely for such information. Are you implying that it was shut down because an anonymous person called Hilton and complained about Kat007 from Flyertalk? Do you know how nonsensical that sounds?
Not sure why that part is even remotely revelent in this, but the OP pointed it out several times.
