Dec 16, 2014, 2:26 pm
Last edit by: JDiver
Lifetime Diamond Status with HHonors is now reality. ^
More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:
Previous:
Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.
[B]Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
All paid stays count — not just the paid stays during the years a member is a Hilton HHonors diamond.
As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.
For those interested, the development unfolded as follows:
Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)
HHonorsRepresentative (Erin) wrote in that thread:
In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, we’re always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, we’ve heard from you that Lifetime Diamond Status is important to you and I’m thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.
I’ll have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
levman wrote in a post on Jan 24:
The best source of info I've found is the email address [email protected]. It seems to be staffed with people dedicated to the Lifetime Diamond program.
More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:
Hi all,
A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:
• Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)
AND
• Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)
OR
• Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)
So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points
An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.
Please reach out with any questions or comments, and I’ll be sure to share them directly with Aaron and team.
Thank you!
Lauren
A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:
• Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)
AND
• Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)
OR
• Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)
So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points
An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.
Please reach out with any questions or comments, and I’ll be sure to share them directly with Aaron and team.
Thank you!
Lauren
Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.
Hi all,
Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As we’re in the New Year, I have some additional details to share with you.
Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014: Members that met this criteria as of December 31, 2014 will be notified via email and receive their Lifetime Diamond Status in the mail at the physical address on their account at the end of February. Members that meet Lifetime Diamond Status criteria in the middle of the year will receive Lifetime Diamond Status at the beginning of the following year.
Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.
As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. We’re here and listening!
Thanks,
Erin
Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As we’re in the New Year, I have some additional details to share with you.
Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
- Have maintained Diamond Status for at least 10 years (consecutive or concurrent) and
- Completed paid stays totaling at least 1,000 nights
Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.
As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. We’re here and listening!
Thanks,
Erin
All paid stays count — not just the paid stays during the years a member is a Hilton HHonors diamond.
As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.
For those interested, the development unfolded as follows:
Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)
HHonorsRepresentative (Erin) wrote in that thread:
In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, we’re always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, we’ve heard from you that Lifetime Diamond Status is important to you and I’m thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.
I’ll have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
levman wrote in a post on Jan 24:
The best source of info I've found is the email address [email protected]. It seems to be staffed with people dedicated to the Lifetime Diamond program.
Consolidated "Lifetime Diamond - Experiences, Questions, Is It Worth It?" thread
Mar 15, 2018, 12:01 am
#1201
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Mar 15, 2018, 8:00 am
#1202
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
[email protected] - This is the email address I’ve contacted to check-in on my lifetime stats. They are fast and provide accurate information. They also said this in the bottom of an email:
**We are currently working on the online Lifetime Diamond tracker and hope to have it fully functional by the end of 2018.*
**We are currently working on the online Lifetime Diamond tracker and hope to have it fully functional by the end of 2018.*
Mar 17, 2018, 8:38 am
#1205
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,828
Mar 17, 2018, 9:29 am
#1206
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Might be wrong here but I think the Lifetime Diamond requirement is 1,000 total nights and 10 years of Diamond or 2,000,000 base points and 10 years of Diamond.
Last edited by cjd; Mar 18, 2018 at 3:31 pm Reason: Corrected figures
Mar 17, 2018, 10:05 am
#1207
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Mar 17, 2018, 10:19 am
#1208
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Mar 17, 2018, 10:40 am
#1209
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Well the OP says that he has been sending business Hiltons way for years in an attempt to achieve LTD. Kind of hard to comprehend when LTD has been around only a short time. Hard to imagine they were targeting something that did not exist.
Mar 18, 2018, 11:35 am
#1211
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
I called HH and asked them to downgrade me to Blue yesterday. A couple years ago I was down graded to Silver after 13 years of Diamond. The HH service agent for the "unwashed masses" would not downgrade me and I had to get transferred to the Diamond Desk. I talked to them a few times to no avail about a lifetime status like other hotels. I sit someplace in high 800"s on nights. My assignment had changed in 2013 and travel was throttled way back. Now I manage manage 14 sales engineers and travel a bit. I met with my team and explained the policy HH and how it affects their top tier down-the-road. In contrast, I explained how SPG (I was 10 years a Plat) and Marriott (a few years as Gold) had given me lifetime Gold. I wish I never had given my business to Hilton as I look back. The up-side is Marriott&SPG Gold is very good and maybe better as there are more hotel choices. I will go out of my way to not stay in Hilton properties from now on. I would rather be a nothing Blue than get a charity status. I sympathize with the OP - once you're waay down that rabbit hole you need to commit.
Last edited by MIKEM; Mar 18, 2018 at 12:35 pm
Mar 18, 2018, 1:31 pm
#1212
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I called HH and asked them to downgrade me to Blue yesterday. A couple years ago I was down graded to Silver after 13 years of Diamond. The HH service agent for the "unwashed masses" would not downgrade me and I had to get transferred to the Diamond Desk. I talked to them a few times to no avail about a lifetime status like other hotels. I sit someplace in high 800"s on nights. My assignment had changed in 2013 and travel was throttled way back. Now I manage manage 14 sales engineers and travel a bit. I met with my team and explained the policy HH and how it affects their top tier down-the-road. In contrast, I explained how SPG (I was 10 years a Plat) and Marriott (a few years as Gold) had given me lifetime Gold. I wish I never had given my business to Hilton as I look back. The up-side is Marriott&SPG Gold is very good and maybe better as there are more hotel choices. I will go out of my way to not stay in Hilton properties from now on. I would rather be a nothing Blue than get a charity status. I sympathize with the OP - once you're waay down that rabbit hole you need to commit.
Mar 18, 2018, 1:56 pm
#1213
Join Date: Mar 2016
Posts: 1,884
I guess that was easier than say, not putting his member number on his reservations?
Mar 18, 2018, 2:47 pm
#1214
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
Sometimes events occur (conference) and I have to stay at HH property - unfortunate. It's easier to make the reservation with an account or I would close it. For the record, I am angry about missing the cut-off and I will never forget how I was handled. It will be a cold day before I approve a Hilton property expense report.
Mar 18, 2018, 2:59 pm
#1215
Join Date: Jul 2012
Location: LAS, BUD
Programs: UA-1K, Aegean-Gold, TK-Elite, Accor-Platinum, SPG-Gold, Hilton-Gold, Club Carlson-Gold,AMEX-Platinum
Posts: 300
Accurate accounting should be a basic requirement for a loyalty program. This isn’t rocket science and I can’t imagine that their computer system, if it has a feature to display the lifetime night count, would give “random” results. So I suspect there is some sort of manual process required that agents go through every time someone asks. Perhaps querying multiple legacy systems and adding up the numbers, perhaps manually adding the award nights or c&p nights. And every agent does this manual work slightly differently (incorrectly), resulting in random results.
Maybe if every FTer makes a request once a month, the workload from this increases the priority of automating the task. Sending my request today
Maybe if every FTer makes a request once a month, the workload from this increases the priority of automating the task. Sending my request today