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[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]

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Old Apr 24, 2018, 6:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
$250 Hilton Resort Credit

Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.

The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.


FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES

As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.

7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isn’t the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.



ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after 10 days or even more after the eligible charge posts to your Amex account. Note that sometimes your charge will not even be processed until the following day, early in the morning.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]


19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021







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[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]

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Old Jan 18, 2023, 5:18 am
  #631  
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Originally Posted by yowflyer
This is helpful. I’m just browsing this thread. I’ve got a flexible rate booked at the Hilton Whistler Resort in Canada in June. I’ve asked them if I can prepay part of the stay now and to charge the rest when I arrive (so I can use 2 x $250 worth of resort credits).

They gave me 2 options:
- Charge the card on file with Hilton (Hilton Honors Aspire)
- Fill out a PDF form and email it back with a copy of my driver’s license

If they charge the card on file, would that be from the front desk? Hoping it would still tag as a charge from the resort.
It should be from the hotel directly. Did you call the hotel directly and ask, or use email/chat or some other communication medium?
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Old Jan 18, 2023, 5:29 am
  #632  
 
Join Date: Dec 2005
Posts: 55
Originally Posted by JJeffrey
It should be from the hotel directly. Did you call the hotel directly and ask, or use email/chat or some other communication medium?
it was an email with the “Groups and Reservations Coordinator” at the resort. If the hotel charges the card on record with Hilton, I wonder if the merchant will be the hotel itself or Hilton Corporate.
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Old Jan 18, 2023, 8:16 am
  #633  
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Originally Posted by yowflyer
This is helpful. I’m just browsing this thread. I’ve got a flexible rate booked at the Hilton Whistler Resort in Canada in June. I’ve asked them if I can prepay part of the stay now and to charge the rest when I arrive (so I can use 2 x $250 worth of resort credits).

They gave me 2 options:
- Charge the card on file with Hilton (Hilton Honors Aspire)
- Fill out a PDF form and email it back with a copy of my driver’s license

If they charge the card on file, would that be from the front desk? Hoping it would still tag as a charge from the resort.
Originally Posted by yowflyer
it was an email with the “Groups and Reservations Coordinator” at the resort. If the hotel charges the card on record with Hilton, I wonder if the merchant will be the hotel itself or Hilton Corporate.
I want to know too. I would love to use my resort credit there.
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Old Jan 18, 2023, 7:30 pm
  #634  
 
Join Date: Jan 2008
Location: Michigan, USA
Programs: Hilton Diamond; Delta Platinum
Posts: 552
I booked a cash stay at a resort last week and the hotel required a $600 deposit which triggered the - $250 Amex credit

I saw tonight the 100% buy points promotion was back so I am considering buying what I’m short and switching this to a reward stay


Any recent data points on whether they claw it back if you cancel the paid stay ?

I have two concerns:

1). I just did the airline credit trick a few days prior , I’d sure think booking a hotel deposit for the resort credit and cancelling so soon (having the charges be so close together) would raise eye brows - Even though it’s not intentional

2) If they do claw it back - when I actually stay at the hotel and spend $250, is it smart enough to post a second time ?
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Old Jan 18, 2023, 9:06 pm
  #635  
 
Join Date: Dec 2005
Posts: 55
Originally Posted by lsquare
I want to know too. I would love to use my resort credit there.
I just ended up filling out the form and sending them copies of my card and ID so they could charge me at the front desk. Didn’t want to risk the credit if they charged the card on file in case it routes through Hilton in the US. Plan is to charge half of it now and the other half when I actually stay at the resort so I can use $500 of credits.
lsquare likes this.
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Old Jan 19, 2023, 3:30 pm
  #636  
 
Join Date: Mar 2016
Posts: 984
Just as a DP, I have called the GW on Maui before and because Amex Offers had a statement credit, I asked to put down like $500 credit on to my upcoming stay in 3 months. I just needed to give them the reservation information and CC information over the phone, they made the charge and I got the Amex Offer and the Resort credit stacked!
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Old Jan 26, 2023, 5:22 pm
  #637  
 
Join Date: Feb 2011
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Originally Posted by StangGT909
…Any recent data points on whether they claw it back if you cancel the paid stay ? …
I’ve posted several times on this thread regarding a reservation in early January requiring one night (usually greater than $250) deposit triggering the AmEx resort credit with subsequent cancellation of the stay (sometimes the day after the resort credit posts) and refund by Hilton within 5 to 7 days and no clawback of AmEx resort credit. I’ve done it each year for the past 2 to 3 or 4 years, including approximately two weeks ago.
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Old Jan 27, 2023, 11:37 am
  #638  
 
Join Date: Jan 2008
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Originally Posted by Dr Jabadski
I’ve posted several times on this thread regarding a reservation in early January requiring one night (usually greater than $250) deposit triggering the AmEx resort credit with subsequent cancellation of the stay (sometimes the day after the resort credit posts) and refund by Hilton within 5 to 7 days and no clawback of AmEx resort credit. I’ve done it each year for the past 2 to 3 or 4 years, including approximately two weeks ago.

Thanks for re-posting and confirming this. Nice to know they likely won't claw it back, but obviously if anyone actually looked at the account it certainly would appear that you're gaming their system by cancelling so quickly.

I'm debating, I have a $640 / night hotel booked (that triggered the credit on the deposit) , or it can be had for 95,000 points. With the buy points 100% promotion, that could be had for $475. I'd be saving $165 if I cancel it, buy the points, and re-book on points, albeit I'd miss out on earning points on $640. I have another stay at a "Resort" that would trigger the credit anyhow even if I cancel this. I probably would have gone the point route if I could do it over again, but at this point I'm thinking for $165 to let it ride.
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Old Jan 27, 2023, 12:56 pm
  #639  
 
Join Date: Mar 2016
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Originally Posted by StangGT909
Thanks for re-posting and confirming this. Nice to know they likely won't claw it back, but obviously if anyone actually looked at the account it certainly would appear that you're gaming their system by cancelling so quickly.

I'm debating, I have a $640 / night hotel booked (that triggered the credit on the deposit) , or it can be had for 95,000 points. With the buy points 100% promotion, that could be had for $475. I'd be saving $165 if I cancel it, buy the points, and re-book on points, albeit I'd miss out on earning points on $640. I have another stay at a "Resort" that would trigger the credit anyhow even if I cancel this. I probably would have gone the point route if I could do it over again, but at this point I'm thinking for $165 to let it ride.
That is an interesting situation, and it isn't like there is no way you would not have any balance to pay at the end of your award stay, which the resort credit would have applied to as well. This is probably why Amex doesn't bother looking too heavily at clawing back, because to be fair, they would need to reinstate the credit to you if they clawed back for future use and then reapply it etc. Probably too much of a auditing headache.

$165 saving for $640 is around 25% savings if my rough math is correct? Not to mention having resort fees waived as well because it is an award stay? If you have the time, I would do it, but that's me.
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Old Jan 28, 2023, 12:41 pm
  #640  
 
Join Date: Dec 2022
Posts: 26
can I get Resort credit if I only use my hilton card to pay hotel resort fee? thank you
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Old Jan 28, 2023, 5:52 pm
  #641  
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Originally Posted by andiexu
can I get Resort credit if I only use my hilton card to pay hotel resort fee? thank you
If it's because it's an award stay and you don't have any other charges, and you charge the resort fee to your room, then yes. All room charges at a resort on the list qualify for the resort fee.

But of course, you'll only get the credit for the amount you charge. If that's way less than $250, you'll get way less than $250 credit.
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Old Jan 28, 2023, 7:04 pm
  #642  
 
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Originally Posted by sdsearch
If it's because it's an award stay and you don't have any other charges, and you charge the resort fee to your room, then yes. All room charges at a resort on the list qualify for the resort fee.

But of course, you'll only get the credit for the amount you charge. If that's way less than $250, you'll get way less than $250 credit.
If it's an award stay he shouldn't pay the resort fee, anyway.

Basically anything that you charge at a resort that shows up on your Amex bill should be eligible for the resort fee credit, up to $250.
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Old Jan 28, 2023, 9:24 pm
  #643  
 
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Originally Posted by StangGT909
Thanks for re-posting and confirming this. … but obviously if anyone actually looked at the account it certainly would appear that you're gaming their system by cancelling so quickly….
You’re welcome. Obviously I don’t think it’s obviously certain that I’m gaming the system or that AmEx would see it as obviously gaming their system. It’s a resort that I’ve stayed at several times in the past, just happened to have to cancel this particular reservation which coincidentally triggered the credit the day before I cancelled. I (and perhaps Amex also) don’t see it any differently than (for many of us) having multiple identical Amex (targeted NLL) biz plat and/or biz gold accounts. Obviously I hope I never have to find out exactly how AmEx sees it .
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Old Jan 30, 2023, 6:31 am
  #644  
 
Join Date: May 2022
Posts: 2,259
Originally Posted by andiexu
can I get Resort credit if I only use my hilton card to pay hotel resort fee? thank you
Just remember, just because they have a resort fee it doesnt mean they qualify for the credit. Make sure you double check the qualifying hotels.
Originally Posted by HIFlya
That is an interesting situation, and it isn't like there is no way you would not have any balance to pay at the end of your award stay, which the resort credit would have applied to as well. This is probably why Amex doesn't bother looking too heavily at clawing back, because to be fair, they would need to reinstate the credit to you if they clawed back for future use and then reapply it etc. Probably too much of a auditing headache.

$165 saving for $640 is around 25% savings if my rough math is correct? Not to mention having resort fees waived as well because it is an award stay? If you have the time, I would do it, but that's me.
While that definitely is a savings, I do not think its as big as you think.

Since you are clearly Diamond with the Aspire card, you will get 34x points for dollar spent. On 640 that is 21,760, which I would value at 108.80

If they are double a double or triple points promo it could go up even more, and it would surpass the savings.

If they did happen to claw back the 250 would you be able to use it elsewhere?
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Old Jan 31, 2023, 12:35 pm
  #645  
 
Join Date: Mar 2016
Posts: 984
Originally Posted by Schnit
Just remember, just because they have a resort fee it doesnt mean they qualify for the credit. Make sure you double check the qualifying hotels.

While that definitely is a savings, I do not think its as big as you think.

Since you are clearly Diamond with the Aspire card, you will get 34x points for dollar spent. On 640 that is 21,760, which I would value at 108.80

If they are double a double or triple points promo it could go up even more, and it would surpass the savings.


If they did happen to claw back the 250 would you be able to use it elsewhere?
The interesting thing is I have rarely considered the points earned in my calculations of things. I understand that the 21K points does have a estimated "value" but it is only when I can get enough points via spend to get a free night that I actually feel it is worth anything. and I don't generally spend money on hotels period, and not enough on Aspire to feel I will accumulate enough points to get the necessary threshold. Of course, eventually it will build up to a useable amount, but I would rather take the savings in hand.

Oh I am thinking that the OP would just be able to use the $250 at the resort during the stay so there wouldn't be much of a problem to finding use for the $250.
HIFlya is offline  


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