YouTuber kicked out of Boca Raton Resort on NYE
#46
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,277
#47
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,238
I just realized I have seen one of his videos! My 9 year old grandson watches this guy, he made us all watch one where, I swear I'm not making this up, he showed all these different gadgets to butter your corn on the cob. Or maybe it was to butter your toast. In any event it was a snooze but the 9 year old loves him.
However, that was done in the privacy of his own kitchen (which, as an aside, for someone who is supposed to be so famous now was not all that impressive )
I haven't looked at the Yelp reviews but if I see a ton of 1-stars that make no sense in the overall scheme of things I disregard them.
However, that was done in the privacy of his own kitchen (which, as an aside, for someone who is supposed to be so famous now was not all that impressive )
I haven't looked at the Yelp reviews but if I see a ton of 1-stars that make no sense in the overall scheme of things I disregard them.
#48
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,150
Being at the dinosaur end of the interweb (I remember the 1980s!), I was vaguely aware of this gentleman and his activities. Though it could have been better handled, the hotel had every right to boot him out, it's not a public service institution. He could have been shown the door for wearing brown shoes, the hotel doesn't need to explain itself. Given the hundreds of other guests it isn't surprising it took a while for the hotel to work out what to do, and it's reasonable to chuck out one customer, probably without lifetime Diamond status, in favour of protecting the other 99.9% of guests. The video allows us to participate in an event which actually isn't that amazing if there had been no footage - a guy and his girlfriend get asked to leave the hotel, they slowly comply, bit of swearing and vague but wholly misplaced hints of some sort of human rights violation. That is it really. Had he complied quickly and not got a bit emotional about it then the video would also be somewhat less captivating. And of course for some reason we didn't see exactly what happened at check-in.......
What is interesting from this side of the pond was the presence of the police. In England and Wales trespass is a civil tort (mainly) and it's roughly the same in other parts of Europe. Some countries don't have a direct trespass law. Whereas in the USA, and certainly in Florida, it's a misdemeanor or more rarely a felony, and therefore backed by the criminal law. So in Europe it would be unlikely that the police could be called to enforce the eviction, the manager would have to use his charm and expertise to do it him/herself. On the other hand the hotel would have a fairly easy route to recover any liabilities from the trespasser. Being a vlogger of this sort over here could be a prohibitively expensive experience, if it led to the disruption of a big NYE event. In other words, it probably would not have happened in the first place.
What is interesting from this side of the pond was the presence of the police. In England and Wales trespass is a civil tort (mainly) and it's roughly the same in other parts of Europe. Some countries don't have a direct trespass law. Whereas in the USA, and certainly in Florida, it's a misdemeanor or more rarely a felony, and therefore backed by the criminal law. So in Europe it would be unlikely that the police could be called to enforce the eviction, the manager would have to use his charm and expertise to do it him/herself. On the other hand the hotel would have a fairly easy route to recover any liabilities from the trespasser. Being a vlogger of this sort over here could be a prohibitively expensive experience, if it led to the disruption of a big NYE event. In other words, it probably would not have happened in the first place.
#49
Join Date: Jun 2016
Location: SYD
Programs: QF Gold, CX Silver, HH Diamond, IHG Diamond
Posts: 79
#50
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
It's not concerning in the slightest, it will be a condition of bookings and or staying within the hotel that hotel management reserve the right to refuse entry / ask you to leave.
The Hotel have no doubt, merely followed their terms and conditions.
The Hotel have no doubt, merely followed their terms and conditions.
#51
Original Poster
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 574
#52
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Having worked in hotels, I have had on a number of occasions had to ask people to leave, sometime with Police and sometimes not. Various reasons, from fighting, drunken carry one, lewd carry on etc etc, happens a lot more than people may think.
Sounds like he went on Social Media to announce a new super prank, whatever it may be. Hotel got nervous and worried he may do something which could cause harm or upset to other guests, this only occurred after check in. Sounds like the management would have had a few discussions on what to do and choice was made to ask him to leave. They have every right, and if you will go online and say you are going to do something then people may get worried and nervous. No idea who the chap is, but I think the hotel may the right choice given it is NYE and they have to think about safety and comfort all all other guests. Imagine he had done some prank, and his many followers all turn up, or it goes wrong....what then?
Sounds like he went on Social Media to announce a new super prank, whatever it may be. Hotel got nervous and worried he may do something which could cause harm or upset to other guests, this only occurred after check in. Sounds like the management would have had a few discussions on what to do and choice was made to ask him to leave. They have every right, and if you will go online and say you are going to do something then people may get worried and nervous. No idea who the chap is, but I think the hotel may the right choice given it is NYE and they have to think about safety and comfort all all other guests. Imagine he had done some prank, and his many followers all turn up, or it goes wrong....what then?
#53
Join Date: Jun 2016
Location: SYD
Programs: QF Gold, CX Silver, HH Diamond, IHG Diamond
Posts: 79
I'm concerned with where does a hotels right to ask a checked in patron to leave end. For example (and the examples are for examples sake, not to get off topic), but if I were to walk up to a sold out hotel and offer to pay them twice the amount that someone else (who has already checked in) has paid, will they kick them out and accommodate me?
Or what if a guest were to go for a swim in the pool, subsequently exposing substantial body tattoos, and the hotel were to ask them to leave (because they looked 'threatening', even if they've done nothing else wrong)?
#54
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,446
At this hotel memo went out every morning about goings at the hotel including information about certain guests, those guests did include politicians, famous people, I remember included suspected high end prostitutes.
Sometime the memo included hot situations/topics the guest was involved and mentioning employees to refrain from such conversational topics in front of hotel guests. My college years was long time ago, where I suspect these days a hotel will not mention such thing on a written memo by creating a permanent record.
From that experience, I tend to think hotels know more about guests then we may think.
#55
Join Date: Nov 2008
Location: It's hot here
Posts: 4,295
Potential customers might find the story/opinion helpful. Unless the story is fabricated (making it a fake review), this wasn't the case. The hotel is paying for their decision.
I remember writing reviews for places I didn't attend too; bad communications, pre-arrival arrangements, attractions closed etc.
As for reviews from people who haven't stayed, I guess that's just a difference of tactics but I rarely read those reviews. If I see "didn't stay there but" or was going to book here but" I may skim it for just a second to make sure it isn't something like they were going to stay until they found out about something like a huge construction project etc. But otherwise, I only want to know people's real experiences.
#57
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,238
I once caused someone to get kicked out of a hotel. Hampton Inn PDX, several years ago. There were a few people in the next room, and one guy kept, it sounded like, body slamming the wall right next to our bed. Didn't sound like "that", but real body slamming like for whatever reason he was just running on the bed and jumping on the wall. Over and over. I called the FD and they could HEAR him through my phone, in the next room! I believe they then called the room but it continued. After that they were all escorted out.
#58
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 259
I noticed this morning all the posts on Trip Advisor and yelp have started to disappear. I gather if you are going to seek revenge and use social media as a weapon it may be prudent to pick a smaller company to go after. For whatever reason he was kicked out and with only limited one sided video to be seen behaving in the manner he did to me shows a major lack in professionalism.
#59
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,919
And why are we wasting taxpayers dollars with police presence there if this is strictly hotels business decision - was there a threat to public?
#60
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
The nice part is the clientele the hotel is actually trying to attract will be more inclined to choose this property knowing management is proactive in heading off possible trouble/issues before they happen.