DoubleTree by Hilton Hotel Santiago - Vitacura {CHL}
Jun 22, 2019, 9:45 am
#17
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
Been there in May.
Lounge is really nice and still offering (almost) the same food spread shown above. The lounge was open on weekend as well and we've been the only guests most time.
Regarding the taxes: We booked pre-paid, meaning they could not refund those 19% taxes.
After complaining about this at checkin, they first offered us the difference as guest credit for minibar, restaurant etc. We asked whether lounge access would be possible instead and it was granted (Gold members).
Lounge is really nice and still offering (almost) the same food spread shown above. The lounge was open on weekend as well and we've been the only guests most time.
Regarding the taxes: We booked pre-paid, meaning they could not refund those 19% taxes.
After complaining about this at checkin, they first offered us the difference as guest credit for minibar, restaurant etc. We asked whether lounge access would be possible instead and it was granted (Gold members).
Last edited by delpiero223; Jun 22, 2019 at 9:51 am
Jun 30, 2019, 9:46 am
#18
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,516
Been there in May.
Lounge is really nice and still offering (almost) the same food spread shown above. The lounge was open on weekend as well and we've been the only guests most time.
Regarding the taxes: We booked pre-paid, meaning they could not refund those 19% taxes.
After complaining about this at checkin, they first offered us the difference as guest credit for minibar, restaurant etc. We asked whether lounge access would be possible instead and it was granted (Gold members).
Lounge is really nice and still offering (almost) the same food spread shown above. The lounge was open on weekend as well and we've been the only guests most time.
Regarding the taxes: We booked pre-paid, meaning they could not refund those 19% taxes.
After complaining about this at checkin, they first offered us the difference as guest credit for minibar, restaurant etc. We asked whether lounge access would be possible instead and it was granted (Gold members).
Dec 31, 2019, 12:58 pm
#19
Join Date: Mar 2015
Programs: BA Gold
Posts: 689
Nice hotel, great staff, and nice lounge with generous hours/service. Like the poster who gave a detailed review, I was upgraded to a Junior Suite, and the breakfast in the Restaurant had lots of options to almost everyone happy.
Feb 15, 2020, 9:25 pm
#23
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,516
Stayed 3 nights, was upgraded to a suite facing the main street. Lovely! Lounge is as good as is said here; great snacks, not much hot but good quality otherwise; free flowing wine all day. Really friendly staff, too.
Second stay was 2 nights (in between was a 4-day trip to Easter Island -AMAZING!), and no suites available but a decent room and lounge access made it nice.
Great location for shopping and eating-- tons of good local restaurants nearby.
Also can recommend a day trip (or even a night or two, next time for me) in Valparaiso-- absolutely gorgeous city. Took a bus there.
Also from the DT Santiago, I did a day trip to 3 wineries in the nearby valley using Uber. Really cool, had a lovely lunch at one of them.
Chile was a nice trip!
Second stay was 2 nights (in between was a 4-day trip to Easter Island -AMAZING!), and no suites available but a decent room and lounge access made it nice.
Great location for shopping and eating-- tons of good local restaurants nearby.
Also can recommend a day trip (or even a night or two, next time for me) in Valparaiso-- absolutely gorgeous city. Took a bus there.
Also from the DT Santiago, I did a day trip to 3 wineries in the nearby valley using Uber. Really cool, had a lovely lunch at one of them.
Chile was a nice trip!
Last edited by kyushuman; Apr 18, 2020 at 9:28 am
Apr 17, 2020, 12:59 am
#24
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,552
thinking of staying here in September (crossing fingers). So right now, Hilton has a "pay when you stay" rate. Does that mean that I'd be able to ask them not to charge me the 19% or is that something they will proactively do?
Oct 17, 2022, 7:46 pm
#26
Join Date: Nov 2020
Programs: HH Diamond, WN A-List, Marriott Gold
Posts: 13
Just completed a 4-night stay here last week, and while some amenities are still shuttered, purportedly due to covid, overall we were very happy with our stay.
We booked and received a King Deluxe room, so no Diamond upgrade, though I didn't bother checking availability or asking about one at check in (the Deluxe room rate was very reasonable and the only upgrade would be to a Junior Suite, which didn't appear to offer a whole lot of improvement). The Deluxe room was very spacious and was a corner room (which appears to be the case for most rooms in that category), though the extra space wasn't put to the best use, as the room's "sitting area" just contained a chaise lounge even though there was room for a large couch. The room also had a large desk, and the furnishings were up to the standard one would expect for a Doubletree in a major city. A nice, large walk-in shower was the highlight of the bathroom. We were on floor 7, which was just high enough to see over the adjacent buildings and have a decent view of the city; if you're assigned to a floor lower than that, I would suggest asking the front desk if you can be bumped up a few floors.
As was stated on the hotel's website when booking, the executive lounge and the bar were both closed, still purportedly due to covid, even though Chile had moved to its lowest level of covid restrictions by the time we arrived. The included Diamond breakfast was the buffet served in the hotel's restaurant, Quotidien Bistro. While the "hot" items (eggs, sausage/bacon, potatoes, etc.) were fairly mediocre - the principal problem being that they were rarely actually hot - there was a decent selection, which also included breads, pastries/sweets, cereals, fruits, and deli meats/cheeses. Not quite up to the bar of breakfasts in flagship Hilton properties in other major international cities, but perfectly serviceable for our stay. When checking in, we were also given two drink coupons - seems like a rather paltry attempt to compensate for the lounge being closed, but better than nothing.
We also appreciated the free parking offered by the hotel (especially compared to the extortionate rates charged by hotels in most major US cities), as we rented a car for two days to explore the Maipo valley and Valparaiso/Vina del Mar.
Finally, the service was good. We didn't have any particular special requests or anything, but staff were friendly and professional, and housekeeping seemed to do a good job cleaning the room.
Overall, while it's certainly not a luxury or destination hotel, the Doubletree made for a pleasant stay at a very solid value, so we were very happy with our booking.
We booked and received a King Deluxe room, so no Diamond upgrade, though I didn't bother checking availability or asking about one at check in (the Deluxe room rate was very reasonable and the only upgrade would be to a Junior Suite, which didn't appear to offer a whole lot of improvement). The Deluxe room was very spacious and was a corner room (which appears to be the case for most rooms in that category), though the extra space wasn't put to the best use, as the room's "sitting area" just contained a chaise lounge even though there was room for a large couch. The room also had a large desk, and the furnishings were up to the standard one would expect for a Doubletree in a major city. A nice, large walk-in shower was the highlight of the bathroom. We were on floor 7, which was just high enough to see over the adjacent buildings and have a decent view of the city; if you're assigned to a floor lower than that, I would suggest asking the front desk if you can be bumped up a few floors.
As was stated on the hotel's website when booking, the executive lounge and the bar were both closed, still purportedly due to covid, even though Chile had moved to its lowest level of covid restrictions by the time we arrived. The included Diamond breakfast was the buffet served in the hotel's restaurant, Quotidien Bistro. While the "hot" items (eggs, sausage/bacon, potatoes, etc.) were fairly mediocre - the principal problem being that they were rarely actually hot - there was a decent selection, which also included breads, pastries/sweets, cereals, fruits, and deli meats/cheeses. Not quite up to the bar of breakfasts in flagship Hilton properties in other major international cities, but perfectly serviceable for our stay. When checking in, we were also given two drink coupons - seems like a rather paltry attempt to compensate for the lounge being closed, but better than nothing.
We also appreciated the free parking offered by the hotel (especially compared to the extortionate rates charged by hotels in most major US cities), as we rented a car for two days to explore the Maipo valley and Valparaiso/Vina del Mar.
Finally, the service was good. We didn't have any particular special requests or anything, but staff were friendly and professional, and housekeeping seemed to do a good job cleaning the room.
Overall, while it's certainly not a luxury or destination hotel, the Doubletree made for a pleasant stay at a very solid value, so we were very happy with our booking.
Dec 6, 2022, 3:59 pm
#27
Join Date: Jun 2006
Location: NJ USA
Programs: AA PLAT 2MM, MR TITANIUM 2M, HH DIA, Hyatt EXP, BW DIA, IC AMB, IHG PLAT, UA GLD
Posts: 1,086
Any current data points on if executive lounge or bar is functioning?
I have a stay later this week. Booked approx 3 weeks ago and they immediately blocked a jr suite for me as diamond and indicated it on website. I thought that was an impressive action, understanding full well that they may sell the jr suite and return me to my original booking. It is more than many hotels do. Too bad their jr suites don’t include a private terrace as does the Hyatt centric.
UPDATE: Club lounge still not open and they dont know when/if it will open. Was able to get a 6pm checkout with no charge--look for Adelyn at front desk. I thought the dinner in restaurant was very good and fairly priced. Breakfast in restaurant just ok. Junior Ste has hot water maker and ceramic cups but no Nespresso machine. Minibar was full. Received coupon for free drink (I think everyone gets that coupon)--wine only, no Pisco sour as previously offered. Went to Barrio Italia which is a newish area with lots of restaurants near downtown. I took uber one way for $6 and walked back to hotel. Pleasant stay, $92 good price, I would return if price still good. Also stayed Hyatt Centric $138 and probably would not return there.
I have a stay later this week. Booked approx 3 weeks ago and they immediately blocked a jr suite for me as diamond and indicated it on website. I thought that was an impressive action, understanding full well that they may sell the jr suite and return me to my original booking. It is more than many hotels do. Too bad their jr suites don’t include a private terrace as does the Hyatt centric.
UPDATE: Club lounge still not open and they dont know when/if it will open. Was able to get a 6pm checkout with no charge--look for Adelyn at front desk. I thought the dinner in restaurant was very good and fairly priced. Breakfast in restaurant just ok. Junior Ste has hot water maker and ceramic cups but no Nespresso machine. Minibar was full. Received coupon for free drink (I think everyone gets that coupon)--wine only, no Pisco sour as previously offered. Went to Barrio Italia which is a newish area with lots of restaurants near downtown. I took uber one way for $6 and walked back to hotel. Pleasant stay, $92 good price, I would return if price still good. Also stayed Hyatt Centric $138 and probably would not return there.
Last edited by fmkgb; Dec 17, 2022 at 8:07 am