Consolidated "Hilton Honors Account Hacked" thread
Mar 3, 2015, 7:14 pm
#196
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
Problem has been on and off for the last hour or so. I just called and they said the website should be working again in about 2 hours. I had that sinking feeling in my stomach earlier when I was in the middle of making a reward reservation and the site told me I how much money it would cost to buy the points that I knew I had.
Mar 3, 2015, 7:14 pm
#197
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 828
Mine's showing zero points no upcoming, no past stays...
No big deal, I've seen this happen before, web glitch, etc.
A good reminder though to "back up" some proof every now and then. I take a screen capture on my iPhone of the account points off the HHONORS app every now and then, leave it in my camera roll. I figure if I ever DO get a error of lost points or SS from Hilton or a hack, I still have a record / clue as to what I had if I ever have to go to the mats to get them back.
No big deal, I've seen this happen before, web glitch, etc.
A good reminder though to "back up" some proof every now and then. I take a screen capture on my iPhone of the account points off the HHONORS app every now and then, leave it in my camera roll. I figure if I ever DO get a error of lost points or SS from Hilton or a hack, I still have a record / clue as to what I had if I ever have to go to the mats to get them back.
Mar 3, 2015, 7:28 pm
#198
Join Date: Jul 2002
Posts: 3,643
Same for me, but for fun I tried to make an award booking. When you get to the last payment page, the site computes the price needed for you to purchase the points via Points.com, so my 50K point room if booked would generate a $700 charge to purchase the points.
Bottom line is that it is not just the viewing of your account that is currently impacted, but you can't book an award stay as well.
Bottom line is that it is not just the viewing of your account that is currently impacted, but you can't book an award stay as well.
Mar 3, 2015, 7:51 pm
#201
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
Mar 3, 2015, 7:52 pm
#202
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,879
Mar 3, 2015, 8:57 pm
#204
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Mar 3, 2015, 9:24 pm
#206
Join Date: Oct 2009
Location: EUG BKK
Programs: Zero Status Nexus
Posts: 432
Same here, was concerned about a possible hack but when my upcoming reservations shown as zero, I figured it was an IT glitch. Hope Hilton resolves this with a major software upgrade. Still disappointed by the delay of the password change bonus situation and also at times their website doesnt function at all.
Mar 3, 2015, 11:54 pm
#210
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,297