Consolidated "Hilton Honors Account Hacked" thread

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Mar 3, 2015, 4:46 pm

#181

ScrodmanFL

havnfn

Join Date: Sep 2011

Location: FL-MCO

Programs: Delta-DM; Hilton-Diamond; Hyatt-Diamond

Posts: 456

Same thing here. Shows number of stays but no reservations pending, no recent stays, no points.

I'm sure it's related to the upcoming password change requirement, viewing targeted/personal promos, etc.

IOW, Hilton IT just pushed some changes to production before they were fully tested.

Mar 3, 2015, 5:20 pm

#182

TSparky

Join Date: Mar 2011

Location: SoCal

Programs: AA EXP, HHonors LTDia, Marriott Plat

Posts: 639

Same here. 0 points (s/b 500k), 0 stays, 0 upcoming (20).

Mar 3, 2015, 5:21 pm

#183

moon4fun

Join Date: Apr 2009

Programs: AA, UA.

Posts: 291

Same here. 0 points for all our account.

Mar 3, 2015, 5:23 pm

#184

sydric

Join Date: May 2005

Posts: 30

0 Points. 21 upcoming reservations missing. No past stays showing. Number of stays is correct however.

Mar 3, 2015, 5:50 pm

#185

arlflyer

Join Date: Feb 2013

Location: DCA

Posts: 7,769

0 points.
No reservations.
No past stays in itemized list (but # is correct in header).
No points activity.

Mar 3, 2015, 5:50 pm

#186

jt58203

Join Date: Jul 2012

Location: Grand Forks, ND

Posts: 106

0 points here too. My heart sank! Thinking back, this happened to me about a month or two ago. They came back. So maybe this is some sort of maintenance glitch. Date on mine also says 3/4/2015.

Mar 3, 2015, 5:55 pm

#187

LongingForORD

Join Date: Feb 2007

Location: SFO/STS

Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold

Posts: 1,090

0 points, 0 stays, no reservation, no past history, nothing... First time I have seen this (on my account). Yikes!

Mar 3, 2015, 5:59 pm

#188

nlkm9

Join Date: Dec 2012

Location: Venice, Florida

Programs: Hilton Diamond

Posts: 2,607

mine is zero as well (note to self to take screen shot next time)

Mar 3, 2015, 6:03 pm

#189

ctbarron

Join Date: Sep 2012

Location: IAD/DCA

Programs: Bunch of mid-tiers

Posts: 1,034

Glad I found this - I had the same thought as the OP. I guess it is typical HH. Zero points, zero stays, zero upcoming. All should have something. Oddly the points show up in the app but not any stays.

Mar 3, 2015, 6:16 pm

#190

sleasure

Join Date: May 2011

Location: 2C

Programs: MR PP & LT Plat, HH Diamond, WN A+ and CP, Avis First, National E+

Posts: 201

Quote:

Originally Posted by ctbarron

I admit, I was totally freaked out when I logged in and saw the zero points. Just this morning, I mentioned to Mrs. Sleasure that we should book a few nights at Rose Hall Montego Bay since the points were sitting there - and then logging in and seeing the zero just about pushed me over the edge. Thank you FT for helping me keep what little sanity I have left.

Mar 3, 2015, 6:17 pm

#191

Bookexp

Join Date: Feb 2000

Location: Los Angeles, CA, USA

Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond

Posts: 1,006

0 point, 0 stay, and all my upcoming are gone. But it keeps my diamond status.

Mar 3, 2015, 6:25 pm

#192

Miesque

Join Date: Feb 2013

Programs: Hilton Diamond

Posts: 4,261

Quote:

Originally Posted by Bookexp

0 point, 0 stay, and all my upcoming are gone. But it keeps my diamond status.

I am showing 0 points and no reservations but it does have my year to date nights and stays on the counter

Mar 3, 2015, 6:36 pm

#193

AtlantaAngel

Join Date: Sep 2014

Programs: Hilton Diamond; Delta Diamond; Hyatt Diamond; IHG Platinum; Emerald Exec Elite

Posts: 93

Quote:

Originally Posted by Miesque

I am showing 0 points and no reservations but it does have my year to date nights and stays on the counter

Same thing here.

Mar 3, 2015, 6:42 pm

#194

LHR Wannabee

Join Date: Apr 2002

Location: Los Angeles, CA, USA

Programs: United Global Services, Lifetime Hilton Diamond

Posts: 353

Problem has been on and off for the last hour or so. I just called and they said the website should be working again in about 2 hours. I had that sinking feeling in my stomach earlier when I was in the middle of making a reward reservation and the site told me I how much money it would cost to buy the points that I knew I had.