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Hilton Honors Category Adjustment Process and FlyerTalk Presence

Hilton Honors Category Adjustment Process and FlyerTalk Presence

Old Apr 9, 14, 9:06 am
  #1  
Company Representative - Honors by Hilton
Original Poster
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,384
Hilton Honors Category Adjustment Process and FlyerTalk Presence

Hello FlyerTalkers!

We wanted to be the first to share news of two new processes we're implementing to give more visibility and clarity around the HHonors program. If you have any questions on the below, please Private Message HHonorsRepresentative or email us directly at [email protected].

Hotel Category Adjustments
Effective 15 April 2014, 25 of our hotels and resorts (0.6% of our properties) will be increasing hotel category, and 14 of our hotels and resorts (0.3% of our properties) will be decreasing hotel category. We've made these modifications based on periodic review of our hotel reward categories as new hotels join the program and market dynamics change. The Hilton HHonors Standard Room Rewards Point Pricing Tool will reflect these changes as of April 15.

In addition, we will be shifting away from the cycle of annual reward category announcements. We want to give members full visibility into any hotel category adjustments – including the introduction of new redemption hotels – so we will be sharing an updated list of adjusted hotels on HHonors.com on a periodic basis. We will make the updated list available via the Standard Room Rewards Update, which can be found on the HHonors.com Using Points page under Standard Room Hotel Categories.

To be clear – we have no plans to make major reward category changes, add new hotel reward categories or make any new major changes to the HHonors program this year.

Official HHonors FlyerTalk Presence
We fully understand that FlyerTalk is a place for our members to exchange knowledge and experiences and we respect the community-driven nature of the platform. We also recognize that there are opportunities for us to provide added clarity around the HHonors program and we want to be that resource for you. That is why we're excited to share that we will be introducing a new Hilton HHonors FlyerTalk representative in the coming weeks. This person will be dedicated to answering your questions and sharing exclusive information ahead of upcoming offers that we think would be of interest to you. As the FlyerTalk community consists of some of our most frequent guests, we hope to offer the level assistance you need to continue being the true experts of the HHonors program.

More to come soon! We absolutely welcome your thoughts and feedback about what you'd like to see from this representative. As a reminder, while we set up this new resource, we ask that you please Private Message HHonorsRepresentative or email us directly at [email protected] if you would like to connect with us.


Thank you,
The Hilton HHonors Team
Hilton Honors Ambassador is offline  
Old Apr 9, 14, 9:13 am
  #2  
 
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 869
This is great news! I look forward to your (or whoever it will be) increased involvement and interactions with our discussions on the site.
Michael19887 is offline  
Old Apr 9, 14, 10:37 am
  #3  
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
 
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 18,850
Great news indeed. Look forward to the dedicated resource! I am sure we will find a way to keep him/her busy...
wharvey is offline  
Old Apr 9, 14, 10:43 am
  #4  
 
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA GGL (ex-CCR, future silver), Hertz PC, Hilton Diamond
Posts: 5,959
Slightly disappointing on some of the readjustments, although many of those that have changed were exceptionally good value so no real complaints!

I do have a reservation in one of the properties that has moved up a category, and I wouldn't want to keep it if the rate changes - I assume that the points rate that I booked will still be honored and wouldn't be subject to cancellation?
Cymro is offline  
Old Apr 9, 14, 11:52 am
  #5  
 
Join Date: Nov 2010
Location: PHL - Go Flyers!
Programs: EMT-P
Posts: 564
I applaud your participation in the forums. Very few companies take the time to address their customers directly and while I'm sure there will be some challenges, I look forward to having HHonors on FT.
medichill is offline  
Old Apr 9, 14, 12:28 pm
  #6  
 
Join Date: Apr 2013
Location: Ohio
Posts: 245
having a rep on here would greatly help me. i have 9 room reservation for this weekend for 5 nights -.-
eunduklee is offline  
Old Apr 9, 14, 12:33 pm
  #7  
Suspended
 
Join Date: Jan 2003
Posts: 8,720
Originally Posted by Cymro View Post
Slightly disappointing on some of the readjustments, although many of those that have changed were exceptionally good value so no real complaints!

I do have a reservation in one of the properties that has moved up a category, and I wouldn't want to keep it if the rate changes - I assume that the points rate that I booked will still be honored and wouldn't be subject to cancellation?
The downgrades on the Silver Spring, MD and Barcelona, Spain properties are especially welcome!
NJUPINTHEAIR is offline  
Old Apr 9, 14, 12:52 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,232
Any good-faith, authentic attempt you make to connect with customers here is much appreciated. Thank you for the gesture. I would gently point out, though, that the key word is authentic. Some travel / hospitality providers have done themselves more net harm than good on Flyertalk by refused to budge from canned corporatespeak / boilerplate responses. Especially when there are controversies to address.

Most FT customers are grown-ups and will understand if you explain devaluations and cutbacks with no punches pulled. If you reveal cuts and dilutions and insist on calling them "enhancements," however, things don't go so well.

Good luck. I appreciate your good intentions.
BearX220 is offline  
Old Apr 9, 14, 12:53 pm
  #9  
 
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta SkyMiles, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 399
Yipppppeeeee!!!! ^^^
ChevyCruze is offline  
Old Apr 9, 14, 1:01 pm
  #10  
 
Join Date: Apr 2008
Programs: AA PLT, Marriott Titanium (LT GLD), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 962
Always good to see more direct communication with the FlyerTalk community. ^^
fotoflyer88 is offline  
Old Apr 9, 14, 1:05 pm
  #11  
 
Join Date: Jan 2004
Location: GRR
Posts: 537
I'm getting a session timeout message when I try to check my current reservations and a looping log in page when I trying to check in online for my reservation tonight. I hope checking the awards update page goes better...
BigJC is offline  
Old Apr 9, 14, 1:57 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: LAX
Posts: 10,597
email us directly at HiltonPR
On this board we see REAL participation by SPG and Hyatt reps (who respond within minutes and resolve everything you throw at them) but also PR types from UA or Marriott.

Give the developments at Hilton over the last 5+ years I'll remain skeptical until proven otherwise. No offense but I hardly see the need for any "HiltonPR" here - we've seen plenty of spin on "enhancements" already...
azepine00 is offline  
Old Apr 9, 14, 2:13 pm
  #13  
 
Join Date: Feb 2006
Location: Verdi, NV & Olympic (aka Squaw )Valley.
Programs: Ikon Pass Full + UA Plat + AS MVP 75k Gold + Marriott Titanium + Hilton Gold. LT lounge AA+DL+UA
Posts: 3,580
Welcome to FlyerTalk!
worldwidedreamer is offline  
Old Apr 9, 14, 2:22 pm
  #14  
 
Join Date: Sep 2008
Location: Ohio
Programs: Priority Club Plat
Posts: 396
It seems to me the changes have already taken effect? We do not have until April 15th after all ? I'm looking at the Hilton Sorrento in Aug and its asking for 60K points. It should be 50K right ?
darkhunter is offline  
Old Apr 9, 14, 3:56 pm
  #15  
 
Join Date: Aug 2001
Posts: 1,256
Thank you and welcome to Flyer Talk. Private email sent.
bamboola is offline  

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