honors experts, need advice. honors screw up
Jan 8, 2014, 10:03 pm
#1
Original Poster
Join Date: May 2007
Posts: 523
honors experts, need advice. honors screw up
Okay, how can I get help here???
I have been diamond for years. This year I shared my stays with Marriott and HHonors and would not meet diamond unless I booked one extra stay.
In Dec 15, I was short one stay from reaching diamond once again. No more travel as the holiday season approached.
So what I did was book a hampton inn at my local city, using $40 + 8k points, checking in Dec 30 and check out Dec 31. I know this stay counts for for elite status. I did check in, gave my credit card, received my keys and drove home.
Waited days and nothing shows up on hhonors website. So I called Diamond desk and they filed a request for missing credit.
So I just replied back and ask in a nice way: "...????". This is a reservation booked via hilton.com and is a valid stay.
I just now called the hotel and they were able to pull up the reservation, but then said the credit card was declined. That is all she can see, that there were no charges. I'm sure there was no issue with the credit card, it has little balance and huge credit limit. I also always use it and remember using it that day.
So how do I go about fixing this? If their system for some odd reason did not approve the credit card at check out, but it did accept at check in, what do I do?
Thanks,
I have been diamond for years. This year I shared my stays with Marriott and HHonors and would not meet diamond unless I booked one extra stay.
In Dec 15, I was short one stay from reaching diamond once again. No more travel as the holiday season approached.
So what I did was book a hampton inn at my local city, using $40 + 8k points, checking in Dec 30 and check out Dec 31. I know this stay counts for for elite status. I did check in, gave my credit card, received my keys and drove home.
Waited days and nothing shows up on hhonors website. So I called Diamond desk and they filed a request for missing credit.
Dear Mr. XXXXXX,
Thank you for your recent correspondence regarding your stay at the Hampton Melbourne from December 30th 2013 to December 31st 2013.
We are unable to process this request as the room rate paid is ineligible for HHonors points, miles, stay/night credit as well as promotional bonuses. For a complete list of all ineligible rates for the HHonors program please visit our website at www.hiltonhhonors.com for more information. For your convenience I have listed out the rate types that have been deemed ineligible for stay, night, point and or mileage credit below:
Thank you for your recent correspondence regarding your stay at the Hampton Melbourne from December 30th 2013 to December 31st 2013.
We are unable to process this request as the room rate paid is ineligible for HHonors points, miles, stay/night credit as well as promotional bonuses. For a complete list of all ineligible rates for the HHonors program please visit our website at www.hiltonhhonors.com for more information. For your convenience I have listed out the rate types that have been deemed ineligible for stay, night, point and or mileage credit below:
I just now called the hotel and they were able to pull up the reservation, but then said the credit card was declined. That is all she can see, that there were no charges. I'm sure there was no issue with the credit card, it has little balance and huge credit limit. I also always use it and remember using it that day.
So how do I go about fixing this? If their system for some odd reason did not approve the credit card at check out, but it did accept at check in, what do I do?
Thanks,
Jan 8, 2014, 10:26 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
was the card charged?
If not then for all practical purposes you had no stay. You can try to give hotel another card and have them charge it and post the stay if they agree and get it through the system... HH won't be able to post anything if hotel does not report a stay
If not then for all practical purposes you had no stay. You can try to give hotel another card and have them charge it and post the stay if they agree and get it through the system... HH won't be able to post anything if hotel does not report a stay
Jan 8, 2014, 11:23 pm
#4
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
I am still slightly confused here.
Was the card you gave at check-in actually charged for the stay? If so, then why would you be willing to give them another card, if there is no issue with the card they were given and you were charged?
To answer your follow up question, if your card declined, then if you contact the property and give them new card details and they can receive payment, then yes, they can go back and post the stay properly to your account.
Was the card you gave at check-in actually charged for the stay? If so, then why would you be willing to give them another card, if there is no issue with the card they were given and you were charged?
To answer your follow up question, if your card declined, then if you contact the property and give them new card details and they can receive payment, then yes, they can go back and post the stay properly to your account.
Jan 9, 2014, 3:53 am
#6
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
If there was no charge, there was no payment. So no stay credit. You need to make this right by providing payment.
Last edited by travelinfoo; Jan 9, 2014 at 3:59 am
Jan 9, 2014, 4:36 am
#7
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
ask the bank that issued the card whether a charge was attempted by the property....