HiltonFans

The Hilton Santa Fe is has a pour lounge, they called it "Diamond Lounge"but there a a few soda's and no warm food. Breakfast is a shame, hardly no product.

This Hilton are giving Diamond and Gold the same service, so less service.

As Diamond member you can better skip this for Diamond treatment, you will get the Gold one.

Rest of the Hotel is nice.

Greetings Hiltonhotelfans

gpf101

Yes sir.

BlueZebra

Was at the CPH Airport Hilton July 8/9. Excellent facility. The Lounge had just adjusted it's hours to match the new policy. No worries. It had caviar and oysters!! Great wines, beer and champagne, as well as spirits. Not as luxurious as say the Cavalleri, but probably the best Hilton Lounge I have been in.

forextrader

My experience was totally the opposite - managed to get TWO rooms upgraded to Executive Floors for NINE NIGHTS

At first when we checked in, I managed to have our first 4 nights and last 2 nights upgraded - but was advised we would need to change rooms for 3 nights.

I got friendly with 3 of the staff, who helped me out with lots of things to make our visit to Barcelona very special -the night before we were suppose to move, one of them came up to me in the lounge, and said, that he had spoken to the GM and that it would be totally unacceptable to move "such a lovely family in the middle of their stay". So we kept our rooms and lounge access too.

Although I found the lounge breakfast perfectly acceptable - fresh fruit, yogurt and espresso suits me just fine - not into the big american style breakfast - on the last night, I asked one of "my guys" if they could arrange, for our last morning, to have breakfast in the restaurant, just to see what it was like. He was not sure at the time, but said he would ask.

When I woke up, there was an envelope by the door (I suppose it does not slide in under) - inviting us, with the compliments of the hotel, to breakfast in the restaurant.

I am aware of speaking with others that the lounge did used to offer more - but the wine on offer was decent, not the best, but drinkable, and a nice way to wind down the day.
I did make a suggestion though that they keep it open, in the summer months to 10pm instead of only 8:30p or so.

We found a lovely local restaurant about 10min walk from the hotel - tall glass of "spanish" Cointreau (was very nice as it happens) for the grand sum of EUR 2,00 - and they refilled the glass when I was done !! I think cerveza was like EUR 1,00 or 1,50.
Price of drinks in the hotel, quite scandalous really - and the lack of crowd in the loung was not shocking.

hugolover

What you need to bare in mind forextrader is the great treatment you cite here is just the basic norm at most other Hilton's in Europe such as full breakfast in the restaurant whether the hotel has a lounge or not, especially for Diamond's. This shouldn't have to be a "special favour".

forextrader

You raise a fair point - I should state that I am Gold (not Diamond). I also understand from chatting with a few other guests in the lounge, that while the lounge is still very nice, it used to be alot better.

The Diagonal Mar is a very nice property - it is a shame that they seem to have had to resort to "penny pinching" and as hogolover points out, the treatment my family received should really be the norm, rather than "a special exception".

stanj

Hilton Santa Fe now has an exec lounge? Was breakfast in the lounge?

They used to give free breakfast in the restaurant.

wizla

A client of mine told me that he stayed at Hilton Newcastle/Gateshead at the weekend and no spirits in the lounge no more! , it don't worry me as I don't drink spirts BUT costcutting does!!

Action Man

Hilton LHR T4 dragon told me that the change was that they are now allowed to remove spirits at each property's discretion. LHR T4 decided it was nonsense - they are keeping the spirits. So not an enforced policy as such. Hence the inconstancies.

obs

At Hilton Cardiff UK last Friday. The lounge offerings were good in the evening. Also had all the usual spirits available. There was a sign stating just ask the lounge staff for any of the usual spirit and they would serve you. ^

hugolover

Yes good news on Cardiff I spoke to the manager there and said they had no plans as of now.

The Diamond Desk also confirmed to me that they had lowered the standard but hotels are under NO obligation to lower it to it and she understood that Diamonds for suite/lounges stay where their bread is buttered.

treppenlaeufer

Learnt earlier last week that there are no sandwiches for afternoon tea any longer. Staff also hinted at further changes (read service reductions) to the lounge offerings to come.

wizla

Hilton birmingham metropole - yes i can confirm that no more sandwiches here at afternoon tea service, however this has been replaced by screaming children and the mums and dads filling their pushchairs with coke and lemonade ..... never again!

jimthehorsegod

Can confirm this, started last month. NFI what they're playing at, the place is one of the dearest Hiltons outside of the capital (never paid under £100 for a room) so they're not exactly struggling with room rates.

It is also one of the nicest Hiltons, so it might be they're quite right that they can get away with this meanness, but meanness it is.

Heathrow T5 Hilton has the best spirit selection I've seen in the UK, there aren't a whole lot of hotel lounges serving J&B!

hugolover

Hilton Glasgow

Recent TripAdvisor review

So prices are up and service quality down? What a great way to run a business. I wish I could get away with that, charging more and providing less, what business wouldn't? But then your customers are mugs, are we all mugs? It seems so in the eyes of Hilton.