Diagonalmar

Hi - just been told the brand standards have changed and that Hilton lounges no longer include spirits from 1st July 2013. Has anyone else heard or experienced this?

russ1h

Stayed at Birmingham Metropole on Friday night. Usual full range of spirits available in exec lounge^^

jsmith50

Welcome to FT!

Not been my experience thus far this month at Hilton properties. Historically spirits were not free in the executive lounges but in some lounges they were available at a fee. However, many locations do have free beer in the evenings and I have not noticed a drop off in either so far this month and have put up about 10 nights already in July in Hilton properties, roughly 6 of those with ELs that I have accessed.

MrHilton

Hilton Madrid and Hilton Barcelona both had the spirits on offer.

hugolover

Venice has a sign saying 'from the 9th July we will observe the new standards set by the company' I haven't found out what this means exactly but I noticed the lounge guide doesn't mention any spirits just beers and wines...

Diagonalmar

All seems very odd

In UK spirits have always been free unlike America so very odd that Hilton BCN Diagonal Mar claim it is new standard yet customer care know nothing about it. As diamond member I've stayed in many Hilton properties but this is the first time I've come across this

treppenlaeufer

Been in touch with some continental European properties where I stay every once so often, and they confirmed that no changes have been made to the Exec lounge offering since my earlier stays this year and also none are planned (i.e. spirits still included).

Zurich

Staying here at the moment. Spirits (in a limited choice, i.e. Gin, Wodka, Whisky, Bacardi Rum) & Wine & Beers are served from 18.00-20.30 along with appetizers. Literally served: there is a EL lady serving the drinks after asking what you would like to have.

SK AAR

So no wine, beer or spirits in the lounge at Diagonal Mar?

If true, it is not good for an upcoming stay next week...

I have also read somewhere that the evening canapes have been reduced lately. At my last stay in May the spread for the canape service in the evening was very nice.

hugolover

I wrote on the Venice thread, that as per the new "company" rules spirits are gone as are any all-day offerings except nuts, bread sticks etc. Efffective since 9th July.

Staff (genuinely) think/have been told its like this across the entire chain now.

MrHilton

The Hilton diagonal mar only offers wine, beer and cava.
No other alcoholic drinks if you are not paying.

The Hilton Barcelona still has spirits on offer.

So diagonal mar is following this absurd new standard and Hilton Barcelona is not.

Also breakfast is only complimentary in their lounge or in the bar at te del mar.
They gave me a letter stating that as a diamond member I could upgrade to the restaurant breakfast for "only" 25 EUR.

I have sent them an email, to complain and I hope hotels doing all these cost cuttings lose a lot of guest.

Everybody should complain to corporate and the hotels...

CIT85

I wonder if other European Hiltons are this bad? I always preferred breakfast in the restaurants since the varieties much greater.

pryonic

I just checked with the Hilton Munich City where I'm staying next week and they confirmed as a Diamond I could have the lounge or full restaurant breakfast

wizla

Was at Hilton london canary wharf monday night , full range of spirts avalable.

MrHilton

No, only Diagonal mar is terrible.
They really went downhil in terms of elite benefits.

They are actually pathetic and are only a Hilton by name.

Even the staff at the front desk did agree.

And all they could suggest was to sent complaint emails to their management..