How to change e-upgrade request
Apr 3, 2013 | 11:31 pm
#1
Original Poster
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,962
How to change e-upgrade request
Hi all,
I would like to change my e-upgrade request to a different room type. An hour on the phone with Hilton reservations, HHonors and internet booking support was fruitless.
Any advice would be great.
Thanks!!
I would like to change my e-upgrade request to a different room type. An hour on the phone with Hilton reservations, HHonors and internet booking support was fruitless.
Any advice would be great.
Thanks!!
Apr 4, 2013 | 2:07 am
#2
Join Date: Jan 2009
Location: Central Scotland
Programs: MUCCI - Order of the Diamond Hairbrush and Champion of Queens,BA Broon,HH Diamond,PC Plat,BA Amex
Posts: 1,122
Hey there
When you select the Nor-1 Upgrade option, you automatically receive an email confirming your upgrade request.
On that email, there are 2 clickable links right in the middle -- either to "modify" or to "cancel" the Nor-1 Upgrade request.
Just clicking on the link should work (or at least it did for me, the only time I ever wanted to change my upgrade request).
Good luck ^
When you select the Nor-1 Upgrade option, you automatically receive an email confirming your upgrade request.
On that email, there are 2 clickable links right in the middle -- either to "modify" or to "cancel" the Nor-1 Upgrade request.
Just clicking on the link should work (or at least it did for me, the only time I ever wanted to change my upgrade request).
Good luck ^
Apr 4, 2013 | 6:08 am
#4
Original Poster
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,962
The e-upgrade link/box disappeared after I made my initial choice. I didn't receive a confirmation of my request.
Apr 4, 2013 | 7:27 am
#5
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,270
In the booking confirmation (via the hilton website) try clicking in the white space where the box should be. I think there's an upgrade with points one that stays next to it.
This has launched the right window for me in the past, but as above I've also received an e-mail confirmation with the modify/cancel options.
This has launched the right window for me in the past, but as above I've also received an e-mail confirmation with the modify/cancel options.