Problems Using "Old" Reward Certificates?
Jul 18, 2003 | 9:57 am
#1
Original Poster
Join Date: May 1999
Posts: 207
Problems Using "Old" Reward Certificates?
I had a few points available as Hilton phased out the old point system, and had some certificates issued planning to use them during their year of validity (one night here, one night there).
Just got off the phone with Hilton and was told the certificates can be redeposited, but cannot be applied to a new reservation (they would be honored if they were tied to an existing reservation made before the point system change.
Any comments?
[This message has been edited by Here-I-Go (edited 07-18-2003).]
Just got off the phone with Hilton and was told the certificates can be redeposited, but cannot be applied to a new reservation (they would be honored if they were tied to an existing reservation made before the point system change.
Any comments?
[This message has been edited by Here-I-Go (edited 07-18-2003).]
Jul 18, 2003 | 10:28 am
#2
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Here-I-Go:
Just got off the phone with Hilton and was told the certificates can be redeposited, but cannot be applied to a new reservation (they would be honored if they were tied to an existing reservation made before the point system change.</font>
Just got off the phone with Hilton and was told the certificates can be redeposited, but cannot be applied to a new reservation (they would be honored if they were tied to an existing reservation made before the point system change.</font>
Jul 18, 2003 | 10:33 am
#4
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Here-I-Go:
Thank you! I'll find his answer and fax it to Hilton
</font>
Thank you! I'll find his answer and fax it to Hilton
</font>
Jul 19, 2003 | 10:14 am
#7
Join Date: Dec 2000
Posts: 587
Here-I-Go,
Instead of going through all the trouble of waiting for a reply to your faxed documents, just call back and speak to someone else. I recently used a GLON that was issued before the cut off for a property that is now category 6 (requires GLONP now). I made the reservation after the point changes with no problem.
Instead of going through all the trouble of waiting for a reply to your faxed documents, just call back and speak to someone else. I recently used a GLON that was issued before the cut off for a property that is now category 6 (requires GLONP now). I made the reservation after the point changes with no problem.
Mar 19, 2004 | 6:31 pm
#8
Join Date: Apr 2001
Location: SEA
Programs: No status anywhere :(
Posts: 867
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Eugene:
Here it is: Adam Burke's response on using "old" rewards chart certificates after June 1, 2003</font>
Here it is: Adam Burke's response on using "old" rewards chart certificates after June 1, 2003</font>
Thanks so much,
Jon
[edited to fix broken UBB]
[This message has been edited by jwright (edited Mar 19, 2004).]
Mar 19, 2004 | 8:13 pm
#9
Join Date: Mar 2003
Location: ABQ
Programs: AA EXP, HH Dia
Posts: 274
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jwright:
The URL (http://www.flyertalk.com/forum/Forum57/HTML/007351.html) seems to be defunct. Can anyone furnish a (working) pointer?
</font>
The URL (http://www.flyertalk.com/forum/Forum57/HTML/007351.html) seems to be defunct. Can anyone furnish a (working) pointer?
</font>