Transfer of Continental OnePass Miles to Hilton Honors Points: The Definitive Thread
Apr 16, 1999, 3:03 am
#1
Original Poster
Join Date: Feb 1999
Location: Honolulu, Hawaii, USA
Posts: 292
Transfer of Continental OnePass Miles to Hilton Honors Points: The Definitive Thread
Continental told me 90 days for conversion of
miles into hhonors pints. Hhonors' rules
say allow 30 days. I only allowed 30 days for
conversion and then a little time for redemption
of points to award. What's the deal?
miles into hhonors pints. Hhonors' rules
say allow 30 days. I only allowed 30 days for
conversion and then a little time for redemption
of points to award. What's the deal?
Apr 16, 1999, 12:21 pm
#2
Join Date: May 1998
Posts: 3,062
chauming:
I was also told my transfer could take up to 90 days. I have enough time before I need the miles that this is not a problem for me. The only reason that I am not in the same bind that you are is that someone posted a message about 4 or 5 weeks ago to this forum or the Continental forum about this unbelievable delay. You should probably complain to the Hhonors service center. Maybe they could issue your award in advance of receiving the miles. Good Luck.
I was also told my transfer could take up to 90 days. I have enough time before I need the miles that this is not a problem for me. The only reason that I am not in the same bind that you are is that someone posted a message about 4 or 5 weeks ago to this forum or the Continental forum about this unbelievable delay. You should probably complain to the Hhonors service center. Maybe they could issue your award in advance of receiving the miles. Good Luck.
Apr 17, 1999, 4:52 pm
#4
Join Date: May 1998
Posts: 3,062
May 23, 2000, 12:06 pm
#6
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
Looooong time CO miles->HHonors points
At the beginning of May I called Continental Airlines and transferred 20k miles to Hilton Honors points (20k CO miles = 40k Hilton honors points). The folks there warned me that it takes about three months for the miles to be converted and post. Anyone know why it takes so long? And does it take that long for all airline points to be converted?
May 23, 2000, 12:51 pm
#7
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
No, it does not take that long for *all* airlines to convert ... but CO does take about that long ... pretty bad 
DL and AA are much faster and UA and CO are sloooow.
DL and AA are much faster and UA and CO are sloooow.
May 23, 2000, 7:47 pm
#9
Original Member
Join Date: May 1998
Location: The County, Maine
Posts: 829
Same thing for me. Took about 3 months to post, but only until I got the Hilton people involved. After I contacted Hilton, I received an email and my points the following day. Pretty poor service on Continentals part. On the other hand, United had my points posted within 7 days after transfer.
Aug 3, 2000, 12:27 pm
#10
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
Point Transfer from Continental Airline
On April 29 I called the Continental Airlines One-Pass center and requested that they transfer 20,000 miles to Hilton where it should become 40,000 Hilton Honors points. The points were deducted from my account on April 30.
Since the points are gone from my CO account and had not yet showed up in my HHonors account more than 90 days later, I decided yesterday to try out the Hilton Honors Service Center. They answered my call on the second ring and were quite friendly and polite. After verifying that the points had not been credited to my account, the customer service rep (yes, I know I broke one of the cardinal rules; I lost her name) said that she would pass the problem on to the airline liaison with a request to expedite the process.
Although I believe the problem to be on the CO side, I'll be really interested to see how long it takes for Hilton to resolve this. In these days of computerized systems you would think that it wouldn't be such a big deal to transfer a few points!!!
Since the points are gone from my CO account and had not yet showed up in my HHonors account more than 90 days later, I decided yesterday to try out the Hilton Honors Service Center. They answered my call on the second ring and were quite friendly and polite. After verifying that the points had not been credited to my account, the customer service rep (yes, I know I broke one of the cardinal rules; I lost her name) said that she would pass the problem on to the airline liaison with a request to expedite the process.
Although I believe the problem to be on the CO side, I'll be really interested to see how long it takes for Hilton to resolve this. In these days of computerized systems you would think that it wouldn't be such a big deal to transfer a few points!!!
Aug 3, 2000, 12:55 pm
#12
Original Member
Join Date: May 1998
Posts: 702
Alas, this is a common problem:
http://www.flyertalk.com/forum/Forum57/HTML/000159.html
http://www.flyertalk.com/forum/Forum20/HTML/000200.html
http://www.flyertalk.com/forum/Forum57/HTML/000159.html
http://www.flyertalk.com/forum/Forum20/HTML/000200.html
Aug 18, 2000, 12:41 pm
#13
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
Well, it's more than two weeks later and still nothing. I just called the Hilton Customer Service Center; they said they would try to have an answer by next Tuesday. But this time I got the agent's name - Sabrina!!!
Aug 18, 2000, 8:52 pm
#14
Join Date: Dec 1999
Location: Northeast MA, USA.
Programs: HHonors Diamond, DL Silver, TSA Harassee
Posts: 3,657
In my experience with this problem, it is not Hilton. It is more than likely, CO.
Call the CO OnePass Service Center and ask them to transfer you to the Dpeartment that handles the Hilton Exchanges. When I finally (After 100+ Days) contacted this department, my transfer went through that day.
Call the CO OnePass Service Center and ask them to transfer you to the Dpeartment that handles the Hilton Exchanges. When I finally (After 100+ Days) contacted this department, my transfer went through that day.