On April 29 I called the Continental Airlines One-Pass center and requested that they transfer 20,000 miles to Hilton where it should become 40,000 Hilton Honors points. The points were deducted from my account on April 30.

Since the points are gone from my CO account and had not yet showed up in my HHonors account more than 90 days later, I decided yesterday to try out the Hilton Honors Service Center. They answered my call on the second ring and were quite friendly and polite. After verifying that the points had not been credited to my account, the customer service rep (yes, I know I broke one of the cardinal rules; I lost her name) said that she would pass the problem on to the airline liaison with a request to expedite the process.

Although I believe the problem to be on the CO side, I'll be really interested to see how long it takes for Hilton to resolve this. In these days of computerized systems you would think that it wouldn't be such a big deal to transfer a few points!!!