I also sent him emails regarding certain thing I needed and have heard from his very helpful assistant Kathy. They are gems.

In two days, an issue was resolved in a way that was more than fair. [email protected] still works.

special hhonors email for flyertalk still active?
 

I remember Adam Burke had announced this special email for FTers. Is it still in operation, and have you guys been using it? Im looking at a potential situation where I could really use some special help with a reservation so I would appreciate knowing what the service was like when using this email. Thanks.

------------------
Gaucho100K

Check this thread: http://www.flyertalk.com/forum/Forum57/HTML/003727.html

Thanks!! I think that will solve my problem.

------------------
Gaucho100K

I emailed a query last week and it was answered within 24 hrs using the FT email address.

I just shot off an email, lets see how they respond. Thanks for the tips.

Happy to report that Hilton got back to me regarding my email today. The FT email line seems to be working!!! http://www.flyertalk.com/forum/biggrin.gif

WAIT GAUCHO!!!!

You did not personally page Adam Burke?

HOW dare you not follow that procedure... how can you complain if you follow the Hilton procedure? http://www.flyertalk.com/forum/smile.gif

Glad to hear you received the service you did... mirrors my experiences.

William

[email protected] undeliverable?
 

Just sent an Email to this address and it got bounced back as undeliverable.

The exact message was:

User not listed in public Name & Address Book
[email protected]

http://www.flyertalk.com/forum/eek.gif

I have not tried this morning, but there was a problem yesterday with their system. My email was to someone else there, but it also got bounced back.

Perhaps they use WorldCom as a server? http://www.flyertalk.com/forum/wink.gif

From: <[email protected]>

To: <[email protected]>

Subject: Undeliverable message

Date: Wednesday, 26 June 2002 10:22 PM

------- Failure Reasons --------

User not listed in public Name & Address Book

[email protected]

I had the same problem yesterday sending to a person at hilton. I guess I will try again today.

I, too, have had problems trying to contact them. All emails were bounced back as non deliverable. Hope they get it fixed soon so they can continue their great service.