lamphs

You'd think that lift ticket sales would be a profit center for the convenience of the guests, but I haven't been in the part of the country to ski for many years, so maybe online is the way to go.

Re: ski boots - you mention a ski/boot valet. The many times that I've been skiing and stayed in a hotel near the slopes, the expectation was that one does not wear boots in the property, but check the boots with the valet. I think ski boots are not any different than my fire boots that are not allowed to be worn in the living areas of my fire station. These boots can cause damage, certainly track dirt around, etc., just by the boots' unique design. And I think guests should certainly be reminded of this - either by signage or verbally for those that don't read signs.

lacoca

thanks for the review and enjoy the slopes!🎿

Dr Jabadski

You’re very welcome.

The many times that I’ve stayed at a hotel or lodge or condominium near a lift or a trail, essentially “ski-in ski-out“, over the past 60 years, based on firsthand observation, the expectation on the part of many guests is that ski boots can be worn in and out of the room. Ski-in ski-out properties invariably charge a significant premium, part of that can easily go toward more frequent carpet replacement. Some properties have trays in the room specifically for boots and skis. At this hotel it’s very easy to wear ski boots in and out of the hotel through a side entrance and never wear ski boots in the lobby.

Lift tickets were often available in lodging facilities 20 and 30 years ago. Perhaps the shift from one-time use paper/plastic tickets to chip/scannable card tickets and now Bluetooth smart phone tickets rendered that unfeasible.

Dr Jabadski

When I was in high school I worked part-time as an usher at budget movie theater in metro NY area. 700 seat theater with a very small lobby, frequent lines waiting for the curtain. The was a sign prominently displayed in the lobby “city fire laws prohibit waiting in the lobby” which precluded many arguments, especially on a typical 20 degree winter night. BUT, there was no law, the manager just wanted to avoid arguments.

I wonder how much of the hotel’s “no ski boots in the lobby” is liability driven vs concern for damage to the flooring?

Unfortunately I had a nearly identical experience this year (as last year) regarding my quest for a room in a certain area of the hotel. This year I was able to speak with a “Leadership Consultant” one night and the GM (same as last year who has never replied to any of my 6-8 emails) the next night. Both agreed that my request was reasonable and the hotel had failed in its basic guest responsibilities.

A couple of weeks after the stay I emailed them suggested that Service Recovery compensation would be in order. No reply, emailed again 2 weeks later, no reply. My total credit card charge this year was $25, a $5 tip each morning at breakfast. Somehow they refunded $20 to my credit card during those 2 weeks.

2 days ago, about 3 weeks after sending the initial email, I received a voicemail from the hotel’s Director of Sales and Marketing. I was so surprised, that I called her back immediately even though it was my lunch break during day of skiing (Park City). We spoke for 45 minutes ending at 2pm, I didn’t even go back out skiing, a sin in my book . Anyway, most significantly she explained why the GM had not replied to my emails. The GM had been terminated a week or 2 prior, in my book a well deserved firing. They’re searching for an experienced “luxury hospitality” replacement. The Director of Sales will be buying me and a friend dinner in the new restaurant in 10 days while we’re spending 6 nights at Beaver Run (condos next door). I’ll certainly post here anything noteworthy I learn. Oh yeah, she also refunded all the 250K Hilton Honors points I used for this year’s stay.

BTW, before I forget, couple of noticeable changes this year with the new restaurant. The breakfast buffet food area is smaller and a little dysfunctional (a small dining-room side-room) in that if 2 or 3 people are serving themselves they’ll be in each other’s way. Unsure if they still have an omelet station with buffet breakfast which I did each day (complimentary for Diamonds). The wonderful, tasty, not-at-all-fattening , gooey, delicious cinnamon buns are unfortunately a thing of the past.

Addendum re: “… Director of Sales will be buying me and a friend dinner in the new restaurant in 10 days … I’ll certainly post here anything noteworthy I learn. … wonderful, tasty, not-at-all-fattening , gooey, delicious cinnamon buns are unfortunately a thing of the past.”

The dinner was okay, nothing special from a dining point of view.

She said the hotel will close in mid-March so ~100 construction crew can live in the hotel cause there’s heavy competition for construction workers in the area.

She introduced the Hotel’s Executive Chef, who was recruited from another property a few years ago and brought the cinnamon bun recipe to the hotel, they both implied that the cinnamon buns might return when the property reopens as a Curio hopefully in November.