When do points usually post?

Old Dec 10, 01, 5:14 pm
  #1  
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When do points usually post?

Hello All:

How long does it take for points to be posted after leaving a HH Hotel? Anyone have a general time frame?

Regards,


Dave
DavidRobertCollins99 is offline  
Old Dec 10, 01, 5:25 pm
  #2  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DavidRobertCollins99:
How long does it take for points to be posted after leaving a HH Hotel?</font>
Anywhere between 24 hours and never... On a more serious note, if your points have not been posted two weeks after your check-out, it's time to submit a "Missing Stay Credit" through their web site. Log into your account, click on "Member Services", then select "Missing Stay Request".
Eugene is offline  
Old Dec 10, 01, 10:53 pm
  #3  
 
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Eugene is correct. Sometimes the stay/points post anywhere between 24-48 hours and when they are not, they usually post within 2 weeks.

------------------
Regards,

Al
afang is offline  
Old Dec 11, 01, 7:35 am
  #4  
 
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Any idea how long it takes after submitting a missing stay credit request on their website? I did two of them a couple of weeks ago and I have seen nothing yet. Thanks!
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Old Dec 11, 01, 9:05 am
  #5  
 
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In my experience, filing a missing points claim on the web doesn't do anything. The three times that I have had to do it, I waited about a month. When that didn't happen, I emailed the flyertalk address at Hhonors. Only then did I get any service. It's a complete mess. As an alternative to the web claim, you could always call the property and ask for them to post the points again.
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Old Dec 11, 01, 9:34 am
  #6  
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The HHonors website (under "Help" or FAQ) says to mail a copy of your hotel folio to the appropriate HHonors service center to get credit for missing stays.

I may need to do this, as I haven't received credit for my stay at the Singapore Hilton. Checked out November 28. Sent e-mail to HHonors a week later. Still no credit for the stay. (All other HHonors stays have been in the US and have posted very quickly -- within days.)

Kathy
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Old Dec 11, 01, 10:23 am
  #7  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jja34-1:
In my experience, filing a missing points claim on the web doesn't do anything.</font>
FWIW, it was not my experience. When I submitted a missing stay credit online (had to do it just once though), it took 3 or 4 days for the credit to appear in my account.
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Old Dec 11, 01, 10:25 am
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KathyWdrf:
Sent e-mail to HHonors a week later. Still no credit for the stay. </font>
With the exception of Adam Burke and [email protected] , they have terrible record of responding to e-mails.
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Old Dec 12, 01, 2:52 pm
  #9  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KathyWdrf:
The HHonors website (under "Help" or FAQ) says to mail a copy of your hotel folio to the appropriate HHonors service center to get credit for missing stays.
I may need to do this, as I haven't received credit for my stay at the Singapore Hilton. Checked out November 28. Sent e-mail to HHonors a week later. Still no credit for the stay. (All other HHonors stays have been in the US and have posted very quickly -- within days.)
Kathy
</font>
I had 3 missing US stays and faxed the folios to the HHonors service center on 12/3. Still no credit. I called and they said it will take at least 3 weeks to post. Not very quick.... :=(
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Old Dec 12, 01, 4:07 pm
  #10  
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My earning Diamond status (for the first time) is dependent on ALL my stays posting this year.

If my new status is delayed, I will be upset.

Kathy
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Old Jan 7, 02, 11:24 am
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by anandrag:
I had 3 missing US stays and faxed the folios to the HHonors service center on 12/3. Still no credit. I called and they said it will take at least 3 weeks to post. Not very quick.... :=(</font>
FINALLY!!! I still didn't have my 3 'stays' posted (and my 45K bonus for the EWRDC 4 stay promo) so decided to call. After 45 minutes on the phone, I finally got the stays and bonus posted. It was purely done manually though and it had nothing to d with the fax I sent! I would suggest others to call and have it done that way since the fax and online form (which I also filled in) don't seem to help at all
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Old Jan 7, 02, 2:36 pm
  #12  
LLM
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I didn't have any luck with faxing, calling or waiting for two of my husband's EWRDC posts to stay, but [email protected] took care of both within a day. This is an awesome service just for us!
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Old Jul 16, 02, 8:44 am
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I did send a fax to Hhonors for a missing Scandic stay earlier today. How long will it takes before I can see the points on my account?
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Old Jul 16, 02, 10:34 am
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Kempis
I faxed a missing stay June 19 for a stay June 4-7, am still waiting for it to post. I also submitted a "missing stay credit" through the website on July 15 for the aforementioned stay. Will give it a week or so then call or email [email protected]
This is the first time I've had a stay NOT post within a few days of checkout.
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Old Jul 16, 02, 11:50 am
  #15  
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I emailed [email protected] on Friday about several incorrect or missing stays and bonuses. I received a response yesterday. It didn't fully satisfy me; I responded and by late last night, all had posted. The folks who help us on the flyertalk email address rock!
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