When do points usually post?
Dec 10, 2001 | 4:25 pm
#2
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DavidRobertCollins99:
How long does it take for points to be posted after leaving a HH Hotel?</font>
How long does it take for points to be posted after leaving a HH Hotel?</font>
On a more serious note, if your points have not been posted two weeks after your check-out, it's time to submit a "Missing Stay Credit" through their web site. Log into your account, click on "Member Services", then select "Missing Stay Request".
Dec 11, 2001 | 8:05 am
#5
Join Date: May 2001
Location: The Wild West
Posts: 1,349
In my experience, filing a missing points claim on the web doesn't do anything. The three times that I have had to do it, I waited about a month. When that didn't happen, I emailed the flyertalk address at Hhonors. Only then did I get any service. It's a complete mess. As an alternative to the web claim, you could always call the property and ask for them to post the points again.
Dec 11, 2001 | 8:34 am
#6
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
The HHonors website (under "Help" or FAQ) says to mail a copy of your hotel folio to the appropriate HHonors service center to get credit for missing stays.
I may need to do this, as I haven't received credit for my stay at the Singapore Hilton. Checked out November 28. Sent e-mail to HHonors a week later. Still no credit for the stay. (All other HHonors stays have been in the US and have posted very quickly -- within days.)
Kathy
I may need to do this, as I haven't received credit for my stay at the Singapore Hilton. Checked out November 28. Sent e-mail to HHonors a week later. Still no credit for the stay. (All other HHonors stays have been in the US and have posted very quickly -- within days.)
Kathy
Dec 11, 2001 | 9:23 am
#7
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jja34-1:
In my experience, filing a missing points claim on the web doesn't do anything.</font>
In my experience, filing a missing points claim on the web doesn't do anything.</font>
Dec 11, 2001 | 9:25 am
#8
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KathyWdrf:
Sent e-mail to HHonors a week later. Still no credit for the stay. </font>
Sent e-mail to HHonors a week later. Still no credit for the stay. </font>
Dec 12, 2001 | 1:52 pm
#9
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,709
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KathyWdrf:
The HHonors website (under "Help" or FAQ) says to mail a copy of your hotel folio to the appropriate HHonors service center to get credit for missing stays.
I may need to do this, as I haven't received credit for my stay at the Singapore Hilton. Checked out November 28. Sent e-mail to HHonors a week later. Still no credit for the stay. (All other HHonors stays have been in the US and have posted very quickly -- within days.)
Kathy</font>
The HHonors website (under "Help" or FAQ) says to mail a copy of your hotel folio to the appropriate HHonors service center to get credit for missing stays.
I may need to do this, as I haven't received credit for my stay at the Singapore Hilton. Checked out November 28. Sent e-mail to HHonors a week later. Still no credit for the stay. (All other HHonors stays have been in the US and have posted very quickly -- within days.)
Kathy</font>
Dec 12, 2001 | 3:07 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
My earning Diamond status (for the first time) is dependent on ALL my stays posting this year.
If my new status is delayed, I will be upset.
Kathy
If my new status is delayed, I will be upset.
Kathy
Jan 7, 2002 | 10:24 am
#11
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,709
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by anandrag:
I had 3 missing US stays and faxed the folios to the HHonors service center on 12/3. Still no credit. I called and they said it will take at least 3 weeks to post. Not very quick.... :=(</font>
I had 3 missing US stays and faxed the folios to the HHonors service center on 12/3. Still no credit. I called and they said it will take at least 3 weeks to post. Not very quick.... :=(</font>
Jan 7, 2002 | 1:36 pm
#12
FlyerTalk Evangelist
Join Date: Jul 2001
Location: America's Finest City
Posts: 11,121
I didn't have any luck with faxing, calling or waiting for two of my husband's EWRDC posts to stay, but [email protected] took care of both within a day. This is an awesome service just for us!
Jul 16, 2002 | 9:34 am
#14
Join Date: Jul 2000
Location: Southwestern Va
Posts: 908
Kempis
I faxed a missing stay June 19 for a stay June 4-7, am still waiting for it to post. I also submitted a "missing stay credit" through the website on July 15 for the aforementioned stay. Will give it a week or so then call or email [email protected].
This is the first time I've had a stay NOT post within a few days of checkout.
I faxed a missing stay June 19 for a stay June 4-7, am still waiting for it to post. I also submitted a "missing stay credit" through the website on July 15 for the aforementioned stay. Will give it a week or so then call or email [email protected].
This is the first time I've had a stay NOT post within a few days of checkout.
Jul 16, 2002 | 10:50 am
#15
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,605
I emailed [email protected] on Friday about several incorrect or missing stays and bonuses. I received a response yesterday. It didn't fully satisfy me; I responded and by late last night, all had posted. The folks who help us on the flyertalk email address rock!