<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jja34-1:
In my experience, filing a missing points claim on the web doesn't do anything.</font>
FWIW, it was not my experience. When I submitted a missing stay credit online (had to do it just once though), it took 3 or 4 days for the credit to appear in my account.