ozztraveller

Exec rooms I think are levels 34-38, deluxe plus above 38 and deluxe 27-34. All are the same size and layout, if given an upgrade to one of these check the app the day before or on the day and see if you can select one of the corner rooms. If not ask when you arrive if one is available or for a higher floor, and avoid rooms with connecting doors.

If you are after a larger room on a 5 night stay I think your only option would be to pay extra for it and negotiate the best price you can. I have received a suite on a 2 night stay but have never stayed longer so don't know if it is possible to get one on a 5 night stay from booking a base room.

groovbusta

Exactly the info I needed... cheers!

ozztraveller

I found at around 40 stays decent upgrades became common except on Friday or Saturday night which can be very hit or miss. Never get the same room little less the same room type but then I don't mind the randomness as I like the surprise although a Deluxe room upgrade I would be happy to not see anymore especially as I near 100 stays.

tfizzle

Quick questions. I'm a new diamond member (via the Aspire card) and arrive at 6:30am in SYD and staying at the SYD Hilton. I booked a King Deluxe room. Will they give me an early check in? If so, will that affect any potential upgrade? I keep getting emails saying that I can upgrade my room for xx USD, but I thought diamond level got free upgrades. Any thoughts are welcome.

anabolism

Diamond members do get free upgrades, so you can ignore those emails. The Hilton Sydney generally upgrades Diamond members to rooms that are pretty much standard, but are on higher floors. If your stay is short, you might get an upgrade to a corner room, which is slightly larger. Upgrades to relaxation suites or full suites are quite rare and usually only offered to frequent guests of the property. However, Diamond members do get complimentary breakfast in Glass restaurant as well as access to the executive lounge and full gym.

Early arrival is accommodated if they have rooms available, which depends on how full they were the night before and who checked in before you arrive. You might be offered a choice of an immediately-available room versus waiting for an upgraded room to be available.

teemuflyer

The few of times I have been there, I have been allowed early check-in. I don't know if there is any correlation, but I often see large number of flight crews, ready to head to the airport in the mornings, which could help with the availability of empty rooms. On each occasion I was offered the opportunity to grab breakfast while waiting for my room to be prepared.

docbert

I've had to wait at least twice when arriving very early (around 9am, possibly earlier), but they will let you wait in the Exec lounge, where breakfast is being served. On both occasions the wait was less than the time it took me to have some breakfast.

tfizzle

Got in at 8am and they had a nice room ready for me and let us use the lounge also, but then got this nice invitation...

As a Valued Hilton Honors member we would like to thank you for choosing to stay with us at Hilton Sydney – we cannot wait to welcome you to the hotel!

To express our gratitude for your loyalty and continued support as our valued Hilton Honors members, this month we will be holding a special Cocktail event to welcome you to the hotel (please see below for details).

We enjoyed a really nice reception in their restaurant with locally sourced wines and great passed appetizers. Also the lounge food and drink is some of the nicest I have seen at a hilton. Nice place.

Aeolus

docbert

Had two stays here last week (1 night and then 3 nights). Pretty much typical stays for this hotel (ie, good on most all levels!) - including corner rooms on both stays, and one of them a "corner" on the top floor (which isn't actually a corner of the building - there are stairs next to it so it's basically just a standard deluxe room with no neighbors on one side)

Only negative was something I've experienced here before - at checkout I had a minibar bill of $40 - 2x$16 (2 bottles of Shiraz apparently) and 1x$8 (not sure what), all on the same day. They did remove them when asked, with the usual claim that because it's an auto minibar you will be charged if you remove something, but I've stayed in enough hotels with auto minibars that there's zero chance I even bumped this one.

Jaimito Cartero

sbiddle

I stayed in Sydney the weekend before last for Ozfest and split my two stays between the West Hotel and the Hilton. I'd been meaning to try the West Hotel since it had opened but had never got around to it.

Due to an esceptionally weekend in Sydney with a huge number of events on incl Vivid both hotels were pretty mch full with literally only a couple of very expensive suites ($1000+) left at the Hilton for the Saturday night.

I've probably had 15 or so stays there in the past couple of years and had an upgrade every time. Unfortunately this time (and no doubt not helped at the 20+ FTers also staying there for Ozfest!) they apologised for no upgrades. I ended up with a standard room which was actually in a pretty bad way. If I'd wanted to stay in a 2 star property in such a bad state I would have booked a 2 star hotel somewhere. I'm not quite sure how housekeeping and maintenance can ignore a wall this bad every day!

teemuflyer

Did you report this to management, and if so, what was their response?

sbiddle

Mentioned it at the time and sent an email the following day. They were apologetic and said they'd raise the issue internally and prioritise an upgrade for me on the next visit. That wall backs on to the shower so it's probably water seepage though the tiles.

While that's an appropriate response (and I certainly wasn't expecting anything else from them) the mere fact an internal wall in a room can end up in such a state really shows shortcomings in maintenance and housekeeping which kinda ruins my thoughts of the hotel. I know plenty of others on here love to hate on the property but I really do enjoy my stays there.

anabolism

Aside from the water-damaged internal wall, what are the differences between the standard room and what you usually are upgraded into?

I've stayed a lot over the years, and almost always get an "Executive" room that seems like a standard room, but perhaps on a higher floor. A few times I've gotten a corner suite, which is a just a few inches larger than the usual rooms I get. So I'm curious what the differences are with a non-upgraded room.