Hilton Sydney {AUS}
#391
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 259
If you are after a larger room on a 5 night stay I think your only option would be to pay extra for it and negotiate the best price you can. I have received a suite on a 2 night stay but have never stayed longer so don't know if it is possible to get one on a 5 night stay from booking a base room.
Last edited by ozztraveller; Apr 9, 2019 at 7:53 pm
#392
Join Date: Jan 2008
Location: TYO
Programs: UA MM *G, NH Plat/SFC, HH Diamond, GE
Posts: 238
Marble bar is beautiful and definitely worth having a look if the people you are with have never been there before. The cons would be it’s small and if you want seating for 15, you’ll need to reserve a section and have them reconfigure the seating.
Zeta is much bigger and existing configuration should easily able to host 12-15. Zeta is not on the rooftop by the way, it’s on the 2nd floor but there’s a balcony section overlooking QVB.
#393
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 259
I believe once you have exceeded a certain amount of stays or marked a vip, not only do you get the suites but they will also try to put you in the exact same room. I know that because I’m on of those lucky ones and I know of another person who gets the same.
Also, the relaxation suites are actually really popular on the weekends so if you’re staying over the weekend, it’ll be almost impossible getting one.
#394
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 606
Quick questions. I'm a new diamond member (via the Aspire card) and arrive at 6:30am in SYD and staying at the SYD Hilton. I booked a King Deluxe room. Will they give me an early check in? If so, will that affect any potential upgrade? I keep getting emails saying that I can upgrade my room for xx USD, but I thought diamond level got free upgrades. Any thoughts are welcome.
#395
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Quick questions. I'm a new diamond member (via the Aspire card) and arrive at 6:30am in SYD and staying at the SYD Hilton. I booked a King Deluxe room. Will they give me an early check in? If so, will that affect any potential upgrade? I keep getting emails saying that I can upgrade my room for xx USD, but I thought diamond level got free upgrades. Any thoughts are welcome.
Early arrival is accommodated if they have rooms available, which depends on how full they were the night before and who checked in before you arrive. You might be offered a choice of an immediately-available room versus waiting for an upgraded room to be available.
#396
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
The few of times I have been there, I have been allowed early check-in. I don't know if there is any correlation, but I often see large number of flight crews, ready to head to the airport in the mornings, which could help with the availability of empty rooms. On each occasion I was offered the opportunity to grab breakfast while waiting for my room to be prepared.
#397
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
I've had to wait at least twice when arriving very early (around 9am, possibly earlier), but they will let you wait in the Exec lounge, where breakfast is being served. On both occasions the wait was less than the time it took me to have some breakfast.
#398
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 606
Got in at 8am and they had a nice room ready for me and let us use the lounge also, but then got this nice invitation...
As a Valued Hilton Honors member we would like to thank you for choosing to stay with us at Hilton Sydney – we cannot wait to welcome you to the hotel!
To express our gratitude for your loyalty and continued support as our valued Hilton Honors members, this month we will be holding a special Cocktail event to welcome you to the hotel (please see below for details).
We enjoyed a really nice reception in their restaurant with locally sourced wines and great passed appetizers. Also the lounge food and drink is some of the nicest I have seen at a hilton. Nice place.
As a Valued Hilton Honors member we would like to thank you for choosing to stay with us at Hilton Sydney – we cannot wait to welcome you to the hotel!
To express our gratitude for your loyalty and continued support as our valued Hilton Honors members, this month we will be holding a special Cocktail event to welcome you to the hotel (please see below for details).
We enjoyed a really nice reception in their restaurant with locally sourced wines and great passed appetizers. Also the lounge food and drink is some of the nicest I have seen at a hilton. Nice place.
#399
Join Date: Aug 2013
Posts: 83
Got in at 8am and they had a nice room ready for me and let us use the lounge also, but then got this nice invitation...
As a Valued Hilton Honors member we would like to thank you for choosing to stay with us at Hilton Sydney – we cannot wait to welcome you to the hotel!
To express our gratitude for your loyalty and continued support as our valued Hilton Honors members, this month we will be holding a special Cocktail event to welcome you to the hotel (please see below for details).
We enjoyed a really nice reception in their restaurant with locally sourced wines and great passed appetizers. Also the lounge food and drink is some of the nicest I have seen at a hilton. Nice place.
As a Valued Hilton Honors member we would like to thank you for choosing to stay with us at Hilton Sydney – we cannot wait to welcome you to the hotel!
To express our gratitude for your loyalty and continued support as our valued Hilton Honors members, this month we will be holding a special Cocktail event to welcome you to the hotel (please see below for details).
We enjoyed a really nice reception in their restaurant with locally sourced wines and great passed appetizers. Also the lounge food and drink is some of the nicest I have seen at a hilton. Nice place.
Great canapés and wines indeed and I also got to chat to the restaurateur and the wines served were his own range.
#400
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
Had two stays here last week (1 night and then 3 nights). Pretty much typical stays for this hotel (ie, good on most all levels!) - including corner rooms on both stays, and one of them a "corner" on the top floor (which isn't actually a corner of the building - there are stairs next to it so it's basically just a standard deluxe room with no neighbors on one side)
Only negative was something I've experienced here before - at checkout I had a minibar bill of $40 - 2x$16 (2 bottles of Shiraz apparently) and 1x$8 (not sure what), all on the same day. They did remove them when asked, with the usual claim that because it's an auto minibar you will be charged if you remove something, but I've stayed in enough hotels with auto minibars that there's zero chance I even bumped this one.
Only negative was something I've experienced here before - at checkout I had a minibar bill of $40 - 2x$16 (2 bottles of Shiraz apparently) and 1x$8 (not sure what), all on the same day. They did remove them when asked, with the usual claim that because it's an auto minibar you will be charged if you remove something, but I've stayed in enough hotels with auto minibars that there's zero chance I even bumped this one.
#401
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Had two stays here last week (1 night and then 3 nights). Pretty much typical stays for this hotel (ie, good on most all levels!) - including corner rooms on both stays, and one of them a "corner" on the top floor (which isn't actually a corner of the building - there are stairs next to it so it's basically just a standard deluxe room with no neighbors on one side)
Only negative was something I've experienced here before - at checkout I had a minibar bill of $40 - 2x$16 (2 bottles of Shiraz apparently) and 1x$8 (not sure what), all on the same day. They did remove them when asked, with the usual claim that because it's an auto minibar you will be charged if you remove something, but I've stayed in enough hotels with auto minibars that there's zero chance I even bumped this one.
Only negative was something I've experienced here before - at checkout I had a minibar bill of $40 - 2x$16 (2 bottles of Shiraz apparently) and 1x$8 (not sure what), all on the same day. They did remove them when asked, with the usual claim that because it's an auto minibar you will be charged if you remove something, but I've stayed in enough hotels with auto minibars that there's zero chance I even bumped this one.
#402
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
I stayed in Sydney the weekend before last for Ozfest and split my two stays between the West Hotel and the Hilton. I'd been meaning to try the West Hotel since it had opened but had never got around to it.
Due to an esceptionally weekend in Sydney with a huge number of events on incl Vivid both hotels were pretty mch full with literally only a couple of very expensive suites ($1000+) left at the Hilton for the Saturday night.
I've probably had 15 or so stays there in the past couple of years and had an upgrade every time. Unfortunately this time (and no doubt not helped at the 20+ FTers also staying there for Ozfest!) they apologised for no upgrades. I ended up with a standard room which was actually in a pretty bad way. If I'd wanted to stay in a 2 star property in such a bad state I would have booked a 2 star hotel somewhere. I'm not quite sure how housekeeping and maintenance can ignore a wall this bad every day!
Due to an esceptionally weekend in Sydney with a huge number of events on incl Vivid both hotels were pretty mch full with literally only a couple of very expensive suites ($1000+) left at the Hilton for the Saturday night.
I've probably had 15 or so stays there in the past couple of years and had an upgrade every time. Unfortunately this time (and no doubt not helped at the 20+ FTers also staying there for Ozfest!) they apologised for no upgrades. I ended up with a standard room which was actually in a pretty bad way. If I'd wanted to stay in a 2 star property in such a bad state I would have booked a 2 star hotel somewhere. I'm not quite sure how housekeeping and maintenance can ignore a wall this bad every day!
#403
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
I stayed in Sydney the weekend before last for Ozfest and split my two stays between the West Hotel and the Hilton. I'd been meaning to try the West Hotel since it had opened but had never got around to it.
Due to an esceptionally weekend in Sydney with a huge number of events on incl Vivid both hotels were pretty mch full with literally only a couple of very expensive suites ($1000+) left at the Hilton for the Saturday night.
I've probably had 15 or so stays there in the past couple of years and had an upgrade every time. Unfortunately this time (and no doubt not helped at the 20+ FTers also staying there for Ozfest!) they apologised for no upgrades. I ended up with a standard room which was actually in a pretty bad way. If I'd wanted to stay in a 2 star property in such a bad state I would have booked a 2 star hotel somewhere. I'm not quite sure how housekeeping and maintenance can ignore a wall this bad every day!
Due to an esceptionally weekend in Sydney with a huge number of events on incl Vivid both hotels were pretty mch full with literally only a couple of very expensive suites ($1000+) left at the Hilton for the Saturday night.
I've probably had 15 or so stays there in the past couple of years and had an upgrade every time. Unfortunately this time (and no doubt not helped at the 20+ FTers also staying there for Ozfest!) they apologised for no upgrades. I ended up with a standard room which was actually in a pretty bad way. If I'd wanted to stay in a 2 star property in such a bad state I would have booked a 2 star hotel somewhere. I'm not quite sure how housekeeping and maintenance can ignore a wall this bad every day!
#404
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
While that's an appropriate response (and I certainly wasn't expecting anything else from them) the mere fact an internal wall in a room can end up in such a state really shows shortcomings in maintenance and housekeeping which kinda ruins my thoughts of the hotel. I know plenty of others on here love to hate on the property but I really do enjoy my stays there.
#405
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I've probably had 15 or so stays there in the past couple of years and had an upgrade every time. Unfortunately this time (and no doubt not helped at the 20+ FTers also staying there for Ozfest!) they apologised for no upgrades. I ended up with a standard room which was actually in a pretty bad way.
I've stayed a lot over the years, and almost always get an "Executive" room that seems like a standard room, but perhaps on a higher floor. A few times I've gotten a corner suite, which is a just a few inches larger than the usual rooms I get. So I'm curious what the differences are with a non-upgraded room.