Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Sep 15, 2000, 8:08 am
#34
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,558
Yes. I was in New York about a month ago. When the stay wasn't posted two weeks later, I faxed the folio. A week later it still wasn't posted. I faxed again. Yesterday I called the service center and was told that it takes 3 to 4 weeks after FAXING the info to get the stay posted. I was told they are overwhelmed. Historically, if the stay wasn't posted automatically, I would see the posting within 48 hours of faxing my material. Its pretty annoying to have to do this follow-up. Let's staff up, Hilton. 
Sep 15, 2000, 8:24 am
#35
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Average posting time for me is 3-4 weeks for a stay (except Hampton Inn's which post in about 3-4 days) So if it has not been a month since my stay it is not worth faxing or calling as they will just tell you to allow 3-4 weeks. After that call, don't just fax. Get a persons name and send the fax of your folio attention to that name. I have gotten faster service that way. If all else fails, e-mail Adam Burke with details (HHonors number, name, what the problem is) and he will take care of it. Can reach him at [email protected].
Don't just start out with him but do use him if you can't get your problem resolved by the normal methods. He follows this board and has offered his help in the past. But lets not abuse him.
Don't just start out with him but do use him if you can't get your problem resolved by the normal methods. He follows this board and has offered his help in the past. But lets not abuse him.
Sep 15, 2000, 9:51 am
#36
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,803
I stayed in 4 locations in August. The Berlin location posted a day or 2 after I checked out (but no miles), the Sydney Airport did the same. Weimar one I had to write in for and the Adelaide one may have required the same.
Airline miles (to AA and US) have't posted.
Airline miles (to AA and US) have't posted.
Sep 18, 2000, 8:50 am
#38
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,803
Hilton miles posting weekend
Looks like this weekend (Sunday night) was a Hilton miles posting weekend on the AA/US system. Had stays in August posted to my US and AA accounts (still one stay missing).
Sep 20, 2000, 6:06 am
#39
Original Member
Join Date: May 1998
Location: Greensboro, NC USA
Posts: 235
How bout this one! I stayed at the Doubletree in Crystal City, Virgina on Saturday the 16th. On Monday the 18th, the HHonors points and stay were posted. That is the fastest credit I have ever received. That was also my first stay at a Doubletree. I was very impressed.
Sep 25, 2000, 11:54 pm
#41
Join Date: Apr 2000
Location: SFO
Programs: UA 1P; HHonors Silver
Posts: 2,686
Nov 8, 2000, 6:01 pm
#45
Original Member
Join Date: May 1998
Location: BTV
Programs: BA Gold, UA Premier Platinum, DL Gold, Lifetime Bonvoy Titanium
Posts: 870
Missing Honors points
I apologize if this subject has been covered before. When I checked my HHonors account balance several weeks ago, I was shocked to find out that more than 100K HHonors points have mysteriously disappeared from my account. I was told that Hilton is aware of the problem, which at this point involves hundreds of HHonors members. They suspect that a virus found its way into the computer system. They are still investigating the cause and possible corrective actions.