kryten22uk

The "Family Policy" says that a second room for the kids is only 50% of the price. However when you then choose 2 rooms (with 2adults+2kids) it keeps it at full price. How do you get it to give the discount? Or do they give you a credit/refund at the hotel?

djk7

A recent thread noted the family policy on the UK web site, but no reference to it anywhere else. Are you trying to book in the UK? If so, you might need to call, it could be that the web site does not handle that. I would not wait until getting to the property to try and get it sorted.

kryten22uk

Yep. Trying to book in the UK for a UK property. The policy pops up whenever you select children in the drop down menu. Will call it in but wanted to avoid that because I'm using a corporate rate which is obviously going to look odd on a kids room!

djk7

It's possible that the family plan does work on all rates. It might also not be possible to book online. I tried a dummy booking on the UK site, I picked two rooms, but would not allow me to select 0 adults/2 children in the second. FWIW, I've used corp rates before when I took my family on business trips with me, so it might not raise any flags.

I've searched a bit, and found three references to the 2nd room half price deal for kids. The first one is on the UK site, and seems to be a permanent deal. The T&C page is very sparse, other than listing a couple dozen properties that are excluded (mostly island resorts and middle east hotels). Not that it matters in this specific instance, but this would imply that the rate is generally available outside of the UK.

The other two are on the US site, and are time limited promotions, ending Dec. 31. (here and here).

kryten22uk

Thanks. I'll just phone the general reservations phoneline to make the reservation.

beergut

You need to call the "dedicated family line "

0800-3680007

http://www.hilton.co.uk/HiWayWeb/app...lusterId=60347

GJS - yow

The first link is on the US site, and states (in the fine print) "To book a family room, or a second room at half price for your children, call the dedicated booking line at 00800 44 45 86 67." The phone number looks like a UK number.

The second link is on the Doubletree UK site, and states "kids stay for free when sharing your room, or can have a second room for half price" and "* to make a family booking please call our reservation centre on 0870 896 0606." Again, this is a UK phone number.

I noted in this thread that "Hilton Barbados offered the second room for half-price for my kids a couple of years ago. I found the info on the Hilton UK site, called the Diamond Desk, and they were able to make the reservation for me. They did mention it needed an "unusual" booking code. Definitely cannot book this online." The offer is not limited to the UK, but I don't know how far it extends.

kryten22uk

Its not valid on a corporate rate (according to the guy on phoneline). I emailed the hotel, as I'm regular there, and said I'm bringing the family so need a 2nd room and so what is the best way of booking it. Await the response.

GJS - yow

Try calling again - another agent may be more helpful. My rate in Barbados was not a corporate rate, but was a heavily discounted promotional rate, and the kids rate was half of the discounted rate.

kryten22uk

In the end they let me upgrade the standard corp rate room to a massive family room for a few quid extra. So I went with that ather than 2 rooms.

t_no

Anyone has experience how forthcoming this policy is?
I'd like to take the au-pair, too... WIll I still get a discount for the second room?
Before blowing any chances, I'd like to ask the community if anybody had success or not..

FFSaver

I'm very interested in this promo too if someone can provide updated info on it

Skimanant

Doubletree Milton Keynes.


The Hotel want to charge £10 for a rollaway for my 10 year old son per night.

????

travelinfoo

They are free as long as you use existing bedding for your kids. Get a room with 2 beds then there will be no extra charge. If you request a rollaway bed, they can charge for it. They aren't charging for your child. Just for the use of the rollaway.

mm186

The 50% off kids room is a benefit I love, and use a lot.

This year I have used it at the Conrad Tokyo, Conrad Hong Kong, Hilton Wangfujing, Hilton Antwerp, Rome Cavalieri and at the London Park Lane (checking in there in December though). But I have used it at many other hotels as well.

This is the link.

A few tips come to mind:

1. If you call the HH desk to reserve 2 rooms, both rooms will have the "normal" non discounted rate. The 50% off is usually mentioned in the comments area.
2. Do check your reservations, because the hotel will change the rate for 1 of the rooms.
3. If not, then contact the hotel and ask for the rate change using the link above, or, skip steps 1 and 2 and work with the hotel directly.
4. We usually reserve a suite and a connecting room; we pay the normal rate for the suite and get 50% off the room rate. That 50% should be based on the room rate, not on the suite rate.
5. Sometimes it is cheaper to get a prepaid rate, but we prefer flexible rates. The promo doesn't work with prepaid rates, but with flexible rates (with or without breakfast/dinner.)

Hope this helps.