Originally Posted by
kryten22uk
The "Family Policy" says that a second room for the kids is only 50% of the price. However when you then choose 2 rooms (with 2adults+2kids) it keeps it at full price. How do you get it to give the discount? Or do they give you a credit/refund at the hotel?
A recent thread noted the family policy on the UK web site, but no reference to it anywhere else. Are you trying to book in the UK? If so, you might need to call, it could be that the web site does not handle that. I would not wait until getting to the property to try and get it sorted.