How is Hertz at PHX?
Jan 5, 2006, 12:20 pm
#4
Join Date: Apr 2004
Location: Littleton, CO
Posts: 51
Originally Posted by Ord747Cle
I am a PC member and was wondering what everyone thought of Hertz at the Phoenix airport. As a PC, are the upgrades pretty good? Please share your thoughts!
I hope this helps!
Jan 5, 2006, 1:04 pm
#5
Join Date: Jun 2005
Location: New York, NY, USA
Programs: Marriott Plat, Starwood Plat, United 1K
Posts: 50
Decent upgrades but not great
I have been renting from PHX weekly since September. I am a PC member and I do get upgraded. I always reserve a mid-size and they generally upgrade me to the premium, full, luxury, or the small SUV class.
I have never been upgraded to prestige at this location.
I have never been upgraded to prestige at this location.
Jan 6, 2006, 9:40 am
#6
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum
Posts: 4,707
Rented from PHX back in mid-December and received a nice upgrade to an SUV. However, return service was terrible. The location was clearly understaffed for a Sunday morning return. Only one rep was processing returns so the line of cars waiting was practically into the street. On top of that, the wireless range for their handhelds was only to the canopy so for every return the guy had to go to the car to get the ID info, then walk back to the canopy to process.
Jan 6, 2006, 8:34 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,239
I haven't been to PHX in over a year, but I remember that Hertz was off-airport with a shuttle ride and there were a couple of on-airport companies in the parking garage that were much more convenient (e.g., Avis, Budget?)
Jan 8, 2006, 6:05 am
#8
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
Crap and a half! Why is Hertz so much more expensive? Looking for a 1-day rental on Jan 19, and base rate is $52 for an economy! Cheapest is $25, and even Budget is only $26.
According to the PHX website, a new rental garage will open this month.
Originally Posted by ijgordon
I haven't been to PHX in over a year, but I remember that Hertz was off-airport with a shuttle ride and there were a couple of on-airport companies in the parking garage that were much more convenient (e.g., Avis, Budget?)
Jan 8, 2006, 11:22 am
#9
Join Date: Jun 2005
Location: New York, NY, USA
Programs: Marriott Plat, Starwood Plat, United 1K
Posts: 50
New Rental Center
Originally Posted by IceTrojan
Crap and a half! Why is Hertz so much more expensive? Looking for a 1-day rental on Jan 19, and base rate is $52 for an economy! Cheapest is $25, and even Budget is only $26.
According to the PHX website, a new rental garage will open this month.
According to the PHX website, a new rental garage will open this month.
As of Jan 19th, all rental lot will be housed in the same building. In order to get to this facility, you must board the new shuttle that is operated by the airport. This means there will no longer be individual company shuttles (Hertz, Avis, Budget...).
Jan 12, 2006, 2:27 pm
#10
Join Date: Aug 2004
Location: SFO
Programs: United 1K, Marriott Platinum, Hilton Diamond, WN Companion Pass, Hertz 5 Star Gold
Posts: 100
In my experience at other airports, this switch is usually a negative. Sometimes bigger busses but always many more passengers to compete with in scrambling onto and off the bus with luggage. But I suppose it relieves airport traffic congestion.
Jan 16, 2006, 11:22 am
#11
Join Date: Mar 2005
Programs: AA Plat, UA 1P, Atran Elite
Posts: 88
Very Bad at PHX. The lot is on the other side of the city, it seems, and severely understaffed at peak drop off times. Also no Gas stations in the same Time Zone for refeuling (there is one, actually after the lot on the way back to the airport, but how oftern are you going to go past the drop off center?). The gas charge just frosts me when I have to pay it.
Because of the clientele, however, upgrades should not be a problem as long as you are not competing with a golf tourny or something. Lots of SUVs if that is your bag, baby...
Because of the clientele, however, upgrades should not be a problem as long as you are not competing with a golf tourny or something. Lots of SUVs if that is your bag, baby...
Jan 19, 2006, 6:34 am
#12
Join Date: Sep 2004
Location: In a plane over Europe; I mean in the back of a plane over Europe !!!
Programs: HHonors, Scandic, Priority Club, Marriott, AF/KL FB, BAEC, AB TB, LH M&M
Posts: 860
PHX is the Phoenix airport in Arizona, USA, right ? If so, I just pass a humble suggestion. Do not rent with Hertz in PHX but rent with Hertz in Phoenix (the city, I mean).
You save a lot and can invest the difference in an upgrade, a sure one. I got a cab, went to the Hertz center in Indian School (or something named like it) and
a) it was not crowded
b) small but reasonable number of cars from which to choose
c) my drop off was at PHX (yes, the airport) with no extra cost and I was refunded the cost of the cab as stated in the reservation
I hope it can help you.
You save a lot and can invest the difference in an upgrade, a sure one. I got a cab, went to the Hertz center in Indian School (or something named like it) and
a) it was not crowded
b) small but reasonable number of cars from which to choose
c) my drop off was at PHX (yes, the airport) with no extra cost and I was refunded the cost of the cab as stated in the reservation
I hope it can help you.
Jan 21, 2006, 12:58 pm
#14
Join Date: Mar 2005
Posts: 12
Originally Posted by Volvic
PHX is the Phoenix airport in Arizona, USA, right ? If so, I just pass a humble suggestion. Do not rent with Hertz in PHX but rent with Hertz in Phoenix (the city, I mean).
You save a lot and can invest the difference in an upgrade, a sure one. I got a cab, went to the Hertz center in Indian School (or something named like it) and
a) it was not crowded
b) small but reasonable number of cars from which to choose
c) my drop off was at PHX (yes, the airport) with no extra cost and I was refunded the cost of the cab as stated in the reservation
I hope it can help you.
You save a lot and can invest the difference in an upgrade, a sure one. I got a cab, went to the Hertz center in Indian School (or something named like it) and
a) it was not crowded
b) small but reasonable number of cars from which to choose
c) my drop off was at PHX (yes, the airport) with no extra cost and I was refunded the cost of the cab as stated in the reservation
I hope it can help you.
I thought that was the case too. However, I just made a reservation for a Mustang convertible or similar and the price difference was only $13 or so. I have noticed that Hertz seems to drop the base price of the airport rentals to compensate for the taxes. I have not tried this with all classes of cars, but it seems to be the case on a number of them. To me it is worth an extra few bucks for the added convenience to just pick up at the airport. Did you compare prices and not have the same luck?
Apr 30, 2007, 11:20 pm
#15
Join Date: Jun 2005
Location: San Diego
Programs: Hyatt Diamond, UAL 1K 2MM, AS MVP Gold, SPG Platinum, DL MM
Posts: 123
I have rented here as a PC 4 times in the last 3 months and have only been upgraded 1 time. I asked an employee at the desk late one night and they stated that the manager has mentioned on many occasions not to upgrade the PC members but to keep the nicer cars so they can upsell other customers. I usually go back in and tell them that I wnat an upgrade as per PC agreement.