Bad experience at Hertz PHL
Feb 3, 2009, 5:30 am
#46
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Wirelessly posted (BlackBerry8320/4.5.0.81 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
Why pull up a post from 2005? I was reading this thread thinking it was current. D'oh.
Why pull up a post from 2005? I was reading this thread thinking it was current. D'oh.
Feb 3, 2009, 10:33 am
#47
Join Date: Jan 2009
Location: BOS, PVD
Programs: Hertz #1 Gold, HHonors Silver
Posts: 9
BTW, the last post was in 2006
Dec 31, 2013, 1:00 am
#48
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Revival of an old thread. I am renting at PHL in Mid January. Have Gold Five Star (was Gold for years and did a recent status match from National Emerald) is this placve any better from what I have read so far? Thanks in advance and Safe Travels
Jan 4, 2014, 9:50 am
#49
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,708
http://www.flyertalk.com/forum/hertz...x-abq-bdl.html
http://www.flyertalk.com/forum/hertz...ts-really.html
Hope they help @:-)
-J.
@ PHL.
Jan 19, 2014, 4:22 am
#51
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Had a vey good expierence at PHL last night. Buses were frequent ( 2 passed while waiting for my bag) third came a few minutes once I exited UA baggage claim. Bus stopped in Gold area. Car was new and clean, exit rep printed out the contract and gave me my directions all with a smile.. After reading the remarks here and on Yelp I must say I really liked this locatiin.. Thanks and Safe Travels
Jan 20, 2014, 6:51 pm
#52
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
Had a vey good expierence at PHL last night. Buses were frequent ( 2 passed while waiting for my bag) third came a few minutes once I exited UA baggage claim. Bus stopped in Gold area. Car was new and clean, exit rep printed out the contract and gave me my directions all with a smile.. After reading the remarks here and on Yelp I must say I really liked this locatiin.. Thanks and Safe Travels
Last 2 weeks in a row, land check phone no Car-firmation, get to Gold board- no name on board, long line at Gold desk, staff scrambling to find cars with an empty lot. Glad I'm President's Circle. :roll eyes:
My hope is your rental was the turning point for good things to come, for all!
Next week, I'll be back.....
Feb 16, 2014, 7:03 pm
#53
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
The powers above were looking out for you! Did you see Rod Serling by chance?
Last 2 weeks in a row, land check phone no Car-firmation, get to Gold board- no name on board, long line at Gold desk, staff scrambling to find cars with an empty lot. Glad I'm President's Circle. :roll eyes:
My hope is your rental was the turning point for good things to come, for all!
Next week, I'll be back.....
Last 2 weeks in a row, land check phone no Car-firmation, get to Gold board- no name on board, long line at Gold desk, staff scrambling to find cars with an empty lot. Glad I'm President's Circle. :roll eyes:
My hope is your rental was the turning point for good things to come, for all!
Next week, I'll be back.....
Back tomorrow........
Feb 16, 2014, 7:27 pm
#54
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Have you looked over your Hertz Settings?
3rd time in a row! Went to pick up my car & no Carfirmation upon landing, no name on board. Finally got a Maxima (27k miles) w/ packing tape holding the trunk handle in place. Got into the car & it smelled like a baby took a dump inside. Went back to Gold desk & got a decent car.
Back tomorrow........
Back tomorrow........
Feb 19, 2014, 7:55 am
#55
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I have been having horrible service at PHL Hertz lately.
Latest involved no one available to check in the returns, so had to leave it with a promise that they will email receipt. Never happened.
Spent a long phone call with Hertz, only to learn the call was never checked back in (this was 3 days after returning it).
Now, finally get the receipt and they have charged me $50 for fuel service. I returned it full. Another lengthy phone call with Hertz who saw the fuel was full and have started a refund for the fuel charges. But I have to wait 3 days to see the refund?
I have had pretty good experience Hertz overall. I am not at all picky about cars (have never asked for an upgrade or switched out what they give me), but PHL is a frequent destination and the PHL operation is really causing me to re-think which company I rent with. Crazy !
EDIT: Have now checked my AMEX account, and there is a charge from Hertz that doesn't match the receipt...or the correct amount that should have been charged (minus the fuel fee).
Another waste of time phone call to Hertz. Estimated hold time...17 minutes.
Latest involved no one available to check in the returns, so had to leave it with a promise that they will email receipt. Never happened.
Spent a long phone call with Hertz, only to learn the call was never checked back in (this was 3 days after returning it).
Now, finally get the receipt and they have charged me $50 for fuel service. I returned it full. Another lengthy phone call with Hertz who saw the fuel was full and have started a refund for the fuel charges. But I have to wait 3 days to see the refund?
I have had pretty good experience Hertz overall. I am not at all picky about cars (have never asked for an upgrade or switched out what they give me), but PHL is a frequent destination and the PHL operation is really causing me to re-think which company I rent with. Crazy !
EDIT: Have now checked my AMEX account, and there is a charge from Hertz that doesn't match the receipt...or the correct amount that should have been charged (minus the fuel fee).
Another waste of time phone call to Hertz. Estimated hold time...17 minutes.
Last edited by goodeats21; Feb 19, 2014 at 8:32 am
Feb 23, 2014, 12:27 pm
#56
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
Settings fine. Hertz not fine.
4th trip last week, got Carfirmation & car was waiting.
Feb 24, 2014, 5:18 pm
#57
Join Date: May 2005
Location: Chattanooga, TN
Programs: DL Diamond Million Miler, AA Ex-Plat, IHG RA, Marriott PLAT, HERTZ Pres Circle
Posts: 1,220
Wow, what a mess today. No carfirmation, no text, bus to the Gold counter and there were 27 people inside and a dozen more outside. Nothing working, people were just taking whichever car came out of the car wash and got parked. For me, A Hyundai Accent, yeesh, for a PC? The guy after me got a big SUV. Craziness in PHL.
Feb 26, 2014, 6:36 pm
#58
Join Date: Dec 2000
Location: Pittsburgh - SPG Plat, Hilton Gold, US Chairmans Pref
Posts: 32
PHL has surpassed LGA
as the worst run Hertz location on the East coast. The fact that one could walk across the parking garage instead playing "Count the Avis buses" while hoping the Hertzmobile would drive by kept it behind LGA. But finding an empty lot and long line of renters each of the last 2 weeks moves it to the top. This PC renter will go with another firm next week.
Feb 27, 2014, 7:48 am
#59
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Funny to see I was not the only one that is getting horrible service here.
I submitted a web form complaint...I have never heard anything back.
I was told during my saga to obtain accurate charges and receipt that they would refer my experience to some type of complaint desk...I have never heard back.
I am pretty laid back when it some to rental cars, but WOW.
I submitted a web form complaint...I have never heard anything back.
I was told during my saga to obtain accurate charges and receipt that they would refer my experience to some type of complaint desk...I have never heard back.
I am pretty laid back when it some to rental cars, but WOW.