Any success with booking award reservations?
Sep 17, 2020, 10:09 am
#16
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
I've had no success using my points. Looks like I need to try the tricks others have found.
Update: I took out the discount code and was able to make the booking. Thank you @Marko123 for posting that tip.
Update: I took out the discount code and was able to make the booking. Thank you @Marko123 for posting that tip.
Last edited by SanDiego1K; Sep 17, 2020 at 10:20 am
Sep 17, 2020, 3:24 pm
#17
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
I used Hertz points for a rental at SLC Aug 13-17.
I had specifically reserved a pick-up truck, since I thought I might be transporting a kayak. When I arrived my name wasn't on the board. Went up to the booth. Agent says, "no trucks, how about an SUV?" I asked, "will it fit a kayak?" She said, "is it just you?"
I ended up in a large Chevy Tahoe (it has a 3rd row of seats). It turned out that we used an inflatable kayak, and the SUV was more than plenty of space.
The taxes fees for the truck were supposed to be around $125. When I received the final invoice, they only charged about $25.
Other than the lack of proper vehicle, everything seemed to go well. I wouldn't have used points, but Hertz @ SLC wanted about $125/day for a pick-up truck + taxes/fees. Here in Texas I can get one for about $45/day. I can't remember the last time I even used Hertz points, but figure they are handy for occasions like this. I'm able to use my company's PC for personal rentals, and at most locations in the US a mid-size vehicle is about $30/day.
I had specifically reserved a pick-up truck, since I thought I might be transporting a kayak. When I arrived my name wasn't on the board. Went up to the booth. Agent says, "no trucks, how about an SUV?" I asked, "will it fit a kayak?" She said, "is it just you?"
I ended up in a large Chevy Tahoe (it has a 3rd row of seats). It turned out that we used an inflatable kayak, and the SUV was more than plenty of space.
The taxes fees for the truck were supposed to be around $125. When I received the final invoice, they only charged about $25.
Other than the lack of proper vehicle, everything seemed to go well. I wouldn't have used points, but Hertz @ SLC wanted about $125/day for a pick-up truck + taxes/fees. Here in Texas I can get one for about $45/day. I can't remember the last time I even used Hertz points, but figure they are handy for occasions like this. I'm able to use my company's PC for personal rentals, and at most locations in the US a mid-size vehicle is about $30/day.
Sep 20, 2020, 11:16 pm
#18
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
I used the Opera browser on a pc tonight. The old website is alive and well on it. NO PROBLEM booking with points (including with a CDP).
Sep 23, 2020, 9:46 am
#19
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 575
Sep 24, 2020, 7:44 am
#20
Join Date: Jun 2000
Location: toronto
Posts: 914
Been having issues with booking award rentals on the website for about a year now, the various reward options just don't show up, even though I have plenty of points.
Switching to the mobile app, The award rentals have been available consistently with CDP.
Switching to the mobile app, The award rentals have been available consistently with CDP.
Sep 25, 2020, 1:32 am
#21
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
I recently added the Opera browser to my pc. I was quite surprised to see the old Hertz website on it when I typed in Hertz.com. Previously, Firefox was my browser of choice for the old Hertz website but now I only get the new Hertz site on it. Crossing my fingers it doesn't change on Opera.