Hertz keeps charging me, Express Return slip
Nov 9, 2019, 7:27 am
#1
Original Poster
Join Date: Nov 2019
Posts: 1
Hertz keeps charging me, Express Return slip
Hi everybody. I'm from Belgium and rented a car for the first time in the States.
On Wednesday I returned the rental to Hertz Austin airport, before I flew home to Belgium. The employee of Hertz told me to just leave the keys in the vehicle and wished me a pleasant flight.
This morning I noticed that Hertz keeps charging my credit card every day. I tried to call the customer assistance however they are closed Sa-Su.
After doing some research I noticed that I needed to fill out a Express Return slip which I didn't do. What can I do now? Any suggestions would be greatly appreciated!
On Wednesday I returned the rental to Hertz Austin airport, before I flew home to Belgium. The employee of Hertz told me to just leave the keys in the vehicle and wished me a pleasant flight.
This morning I noticed that Hertz keeps charging my credit card every day. I tried to call the customer assistance however they are closed Sa-Su.
After doing some research I noticed that I needed to fill out a Express Return slip which I didn't do. What can I do now? Any suggestions would be greatly appreciated!
Nov 9, 2019, 11:36 am
#2
Join Date: Jun 2018
Location: AUS
Posts: 281
Hi everybody. I'm from Belgium and rented a car for the first time in the States.
On Wednesday I returned the rental to Hertz Austin airport, before I flew home to Belgium. The employee of Hertz told me to just leave the keys in the vehicle and wished me a pleasant flight.
This morning I noticed that Hertz keeps charging my credit card every day. I tried to call the customer assistance however they are closed Sa-Su.
After doing some research I noticed that I needed to fill out a Express Return slip which I didn't do. What can I do now? Any suggestions would be greatly appreciated!
On Wednesday I returned the rental to Hertz Austin airport, before I flew home to Belgium. The employee of Hertz told me to just leave the keys in the vehicle and wished me a pleasant flight.
This morning I noticed that Hertz keeps charging my credit card every day. I tried to call the customer assistance however they are closed Sa-Su.
After doing some research I noticed that I needed to fill out a Express Return slip which I didn't do. What can I do now? Any suggestions would be greatly appreciated!
Can you get a receipt from the Hertz website/app?
In general I'd just call/email Hertz and see what's going on.
Nov 9, 2019, 12:30 pm
#3
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Join Date: Sep 2009
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In the meantime, keep your boarding pass as that can be (imperfect) evidence of when you returned the car.
Nov 9, 2019, 12:56 pm
#4
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
This is most easily dealt with by calling the location directly (AUS is (512) 247-7250)). It is open from 06:00 to 01:00 Central time, 7 days per week. Your vehicle was never checked in, so it is continuing to incur charges. Stopping this and having a refund issued ought to be fairly straightforward.
Let us know if that does not work.
For the benefit of others, do not walk away from the vehicle without a printed or emailed receipt (confirm that the email is in).
Let us know if that does not work.
For the benefit of others, do not walk away from the vehicle without a printed or emailed receipt (confirm that the email is in).