Originally Posted by
Hans C.
Hi everybody. I'm from Belgium and rented a car for the first time in the States.
On Wednesday I returned the rental to Hertz Austin airport, before I flew home to Belgium. The employee of Hertz told me to just leave the keys in the vehicle and wished me a pleasant flight.
This morning I noticed that Hertz keeps charging my credit card every day. I tried to call the customer assistance however they are closed Sa-Su.
After doing some research I noticed that I needed to fill out a Express Return slip which I didn't do. What can I do now? Any suggestions would be greatly appreciated!
You don't need to fill out anything at an airport location. Leaving the keys in the car *should* have been sufficient, but I've had enough bad experiences with that process that I always get a receipt at the spot now (very many times now they have failed to check the car in for several days and then charged me for that time).
Can you get a receipt from the Hertz website/app?
In general I'd just call/email Hertz and see what's going on.