"Our records indicate you have not returned the car"
Jan 15, 2020, 6:33 pm
#48
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Jan 16, 2020, 1:58 am
#49
Suspended
Join Date: Sep 2018
Posts: 41
you got a video, so you are safe and I am sure Hertz does have CCTV there as well. I bet someone just didn't key in the return in the system. It happens. I had once that I returned the vehicle one day late and had to show them my boarding pass from the day before and that it is impossible that I am in two locations at the same time. Turns out, someone just forgot to type the return in the computer and did it one day later probably when they realized it.
Jan 16, 2020, 2:16 am
#50
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,199
Presumably you're insured against theft anyway.
It's overwhelmingly likely that Hertz moved the car, failed to complete the return process, and is now sending you nasty e-mails when a quick walk around their lot would eventually lead them to the car.
If that's not the case, you can prove that you returned the car during the insured period, with the keys in the correct box - and so can make an insurance claim.
However, I think that's highly unlikely - Hertz have lost cars that I returned (or in one case, when I cancelled a reservation that it wouldn't let me change - IT bug - and rebooked and collected another car. Hertz gave me both cars and then lost the first one).
It's overwhelmingly likely that Hertz moved the car, failed to complete the return process, and is now sending you nasty e-mails when a quick walk around their lot would eventually lead them to the car.
If that's not the case, you can prove that you returned the car during the insured period, with the keys in the correct box - and so can make an insurance claim.
However, I think that's highly unlikely - Hertz have lost cars that I returned (or in one case, when I cancelled a reservation that it wouldn't let me change - IT bug - and rebooked and collected another car. Hertz gave me both cars and then lost the first one).
Jan 16, 2020, 6:04 am
#51
Join Date: Oct 2016
Posts: 3,704
This has happened to me several times before. After a few days it always gets fixed in the system. You've given Hertz the information they requested, so just give them some time to find it. There's no need to worry unless they start coming after you legally, and in that case you have a video.
Nov 17, 2021, 6:57 pm
#54
Join Date: Nov 2021
Posts: 1
This just happened to me!
i just got a letter in the mail that its been over 2 weeks past my return day and they haven't got the car back. I returned it on time at JFK and the attendant told me I don't need to wait (there was a line). I was late for my flight to I left. No receipt. How do I prove to them I returned it? I don't have pictures or anything
Always keep receipt, and as suggested take a photo. Once I returned a car to Hertz in CLT and a month later saw a $28,000 charge on my AMEX. I called and was told that was the cost of the car I never returned. I had the receipt, and Hertz finally they admitted the car had been rented 3 times since I returned it (which the admitted would be difficult if I had kept the car and wouldn't have happened had I not had the receipt). I hate to say how long ago this happened, but let's say you paid for your cell phone time in minutes.....
Nov 18, 2021, 5:11 am
#55
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
i just got a letter in the mail that its been over 2 weeks past my return day and they haven't got the car back. I returned it on time at JFK and the attendant told me I don't need to wait (there was a line). I was late for my flight to I left. No receipt. How do I prove to them I returned it? I don't have pictures or anything
For now, ask them to review their security footage of the date and time in question.
Jan 25, 2022, 6:51 am
#56
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
This was soon to happen to me. I returned in LAS. They had a big line of cars at the turn in and no employees checking in. Having seen this thread in the past, I knew the return was screwed up when I still had no emailed receipt when I got home from my return flight.
I was fortunate to have found the PC line number in a other thread and I called to check on rental and it shows the car hasn't been turned in. Phone agent said they would email the station to check the car in car.
I was fortunate to have found the PC line number in a other thread and I called to check on rental and it shows the car hasn't been turned in. Phone agent said they would email the station to check the car in car.
Jan 25, 2022, 3:57 pm
#57
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
It was finally fixed when I checked it just now. I can tell they edited ticket. First they showed exact 10pm return which is what I told agent so I know they just changed that as they probably wouldn't have gotten to car till after 1030 and there were like 15 cars to check in and I didn't see agents come to 1020 and I had gotten in like 10:05.
The mileage is wrong too. I took pic of mileage when I picked up car but forgot to take pic of mileage and gas gauge upon return but have video of outside and of keys on dash. Receipt says I drove 100 something miles which I guess helps keep my average down but my actual mileage out was 600 less than what they had displayed on receipt.
The mileage is wrong too. I took pic of mileage when I picked up car but forgot to take pic of mileage and gas gauge upon return but have video of outside and of keys on dash. Receipt says I drove 100 something miles which I guess helps keep my average down but my actual mileage out was 600 less than what they had displayed on receipt.
Jun 28, 2023, 6:03 pm
#58
Join Date: Aug 2022
Posts: 4
Dropped my rental off at the airport this AM before their desks opened, around 5:50 AM. First time I've dropped a car off with no one there, and I'm getting a little nervous as they never emailed me a receipt.
Is there a drop box at airport locations (CVG)? I just saw signs that said to leave the keys in the car. I took a photo of keys underneath a gas receipt in the center console (drove less than 75 miles) and left it.
Is there a drop box at airport locations (CVG)? I just saw signs that said to leave the keys in the car. I took a photo of keys underneath a gas receipt in the center console (drove less than 75 miles) and left it.