Dec 28, 2018, 4:54 pm
Last edit by: FlyinHawaiian
Link to webpage explaining the changes: https://www.hertz.com/rentacar/misc/index.jsp?targetPage=loyalty_changes.jsp
2019 Changes to Hertz Gold Plus Rewards Program
Feb 5, 2019, 12:00 pm
#31
Join Date: Mar 2014
Posts: 335
Hi rtch92,
Good to see you again. I also saw the A5 parked at Terminal 3 on last Sunday.
I usually pick up my weekend rental on Friday and YYZ might be the worst location I've been to.
There are couple of times I only saw corollas/kia souls and other smaller cars in the whole garage ONLY and they refused to give my any car bigger than Mid Size.
I told them that the bottom line is to give me at least a full size vehicle since I am PC and I always book my reservation 1 week prior to arrival. It's guaranteed.
Two times, seriously two times, they said sorry sir there are no cars available (even I showed him Hertz App showing up availability). I did 50+ rentals with Hertz last year but PC means nothing at YYZ. I totally agree with you.
The manager (hidden name for privacy) is not helpful either and I saw him couple of times arguing with customers loudly
Good to see you again. I also saw the A5 parked at Terminal 3 on last Sunday.
I usually pick up my weekend rental on Friday and YYZ might be the worst location I've been to.
There are couple of times I only saw corollas/kia souls and other smaller cars in the whole garage ONLY and they refused to give my any car bigger than Mid Size.
I told them that the bottom line is to give me at least a full size vehicle since I am PC and I always book my reservation 1 week prior to arrival. It's guaranteed.
Two times, seriously two times, they said sorry sir there are no cars available (even I showed him Hertz App showing up availability). I did 50+ rentals with Hertz last year but PC means nothing at YYZ. I totally agree with you.
The manager (hidden name for privacy) is not helpful either and I saw him couple of times arguing with customers loudly
Last edited by jizen; Feb 5, 2019 at 12:35 pm
Feb 5, 2019, 12:18 pm
#32
Join Date: Apr 2015
Posts: 212
I got my Carfirmation Sunday too, says:
‘Hertz Ultimate Choice® provides the freedom to choose the vehicle that’s right for you from our best fleet ever.’
I guess Best means a downgrade?
Very disappointed by Hertz at YYZ.
‘Hertz Ultimate Choice® provides the freedom to choose the vehicle that’s right for you from our best fleet ever.’
I guess Best means a downgrade?
Very disappointed by Hertz at YYZ.
Hi rtch92,
Good to see you again. I also saw the A5 parked at Terminal 3 on last Sunday.
I usually pick up my weekend rental on Friday and YYZ might be the worst location I've been to.
There are couple of times I only saw corollas/kia souls and other smaller cars in the whole garage ONLY and they refused to give my any car bigger than Mid Size.
I told them that the bottom line is to give me at least a full size vehicle since I am PC and I always book my reservation 1 week prior to arrival. It's guaranteed.
Two times, seriously two times, they said sorry sir there are no cars available (even I showed him Hertz App showing up availability). I did 50+ rentals with Hertz last year but PC means nothing at YYZ. I totally agree with you.
The manager Tony is not helpful either and I saw him couple of times arguing with customers loudly
Good to see you again. I also saw the A5 parked at Terminal 3 on last Sunday.
I usually pick up my weekend rental on Friday and YYZ might be the worst location I've been to.
There are couple of times I only saw corollas/kia souls and other smaller cars in the whole garage ONLY and they refused to give my any car bigger than Mid Size.
I told them that the bottom line is to give me at least a full size vehicle since I am PC and I always book my reservation 1 week prior to arrival. It's guaranteed.
Two times, seriously two times, they said sorry sir there are no cars available (even I showed him Hertz App showing up availability). I did 50+ rentals with Hertz last year but PC means nothing at YYZ. I totally agree with you.
The manager Tony is not helpful either and I saw him couple of times arguing with customers loudly
Feb 6, 2019, 12:56 am
#33
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
2019 Changes to Hertz Gold Plus Rewards Program has some details, although I don't think anyone really knows how it will work yet.
Feb 6, 2019, 6:42 am
#34
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Feb 6, 2019, 2:23 pm
#35
Join Date: Apr 2015
Posts: 212
when i spoke to the people at the Presidents Circle desk they advised it should work for me due to my rental history, maybe this is YMMV?
Last edited by FlyinHawaiian; Feb 7, 2019 at 5:06 am Reason: consecutive posts merged
Mar 2, 2019, 5:59 pm
#36
Join Date: Apr 2015
Posts: 212
Benefit considered ‘Hertz Platinum’
Hey Everyone,
So a little insight to this upgrade scheme with Hertz.
Once you reach that point, ‘they’ will consider you ‘Hertz Platinum’.. and to be honest, I thought it was a joke.
Don’t think it’s a new tier as it still shows Presidents Circle on the board but when I showed up this weekend to pick up a vehicle they said I was ‘Platinum’ and to pick an upgrade for free.
Now this isn’t YYZ, I picked up at YVR but quite surprised.
This was confirmed as I got an email from them after I dropped it off showing ‘Platinum Customer Care Team’ asking me if I needed any further services from them and to call their dedicated number if I needed to.
So a little insight to this upgrade scheme with Hertz.
Once you reach that point, ‘they’ will consider you ‘Hertz Platinum’.. and to be honest, I thought it was a joke.
Don’t think it’s a new tier as it still shows Presidents Circle on the board but when I showed up this weekend to pick up a vehicle they said I was ‘Platinum’ and to pick an upgrade for free.
Now this isn’t YYZ, I picked up at YVR but quite surprised.
This was confirmed as I got an email from them after I dropped it off showing ‘Platinum Customer Care Team’ asking me if I needed any further services from them and to call their dedicated number if I needed to.
Mar 2, 2019, 7:11 pm
#37
Moderator: Hawaii-based airlines & Hawai'i forums
Original Poster
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,038
Were you given Platinum Return benefit? This is normally either a separate return area (like in SFO) and a drive back to the terminal in either the same car or a Hertz limo/town car.
Mar 2, 2019, 8:24 pm
#38
Join Date: Apr 2015
Posts: 212
Returned the vehicle in the same area as always, when they scanned the vehicle they offered it to me, but in the same vehicle back to the terminal, FREE of charge.
I didn’t get any information about what Platinum customers get, but I assume there’s little or no perks to it above the standard Presidents Circle.
I didn’t get any information about what Platinum customers get, but I assume there’s little or no perks to it above the standard Presidents Circle.
Mar 3, 2019, 12:23 am
#39
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
This does confirm the previous suspicion that it'll be worth managing exactly when you hit these thresholds. Wouldn't want to waste this at my local HLE for a one-day rental..
Mar 3, 2019, 2:15 pm
#42
Join Date: Apr 2015
Posts: 212
and, I called the PC # and they advised me to contact another #.. so possibly i’m ‘Platinum’?
I presume you mean they have just treated you as that for this one rental? I'm guessing you'll be back to PC for your next 9 rentals.
Platinum IS a separate tier, but it's a paid tier, not one (normally) earn by rentals.
This does confirm the previous suspicion that it'll be worth managing exactly when you hit these thresholds. Wouldn't want to waste this at my local HLE for a one-day rental..
Platinum IS a separate tier, but it's a paid tier, not one (normally) earn by rentals.
This does confirm the previous suspicion that it'll be worth managing exactly when you hit these thresholds. Wouldn't want to waste this at my local HLE for a one-day rental..
Mar 3, 2019, 4:22 pm
#43
Moderator: Hawaii-based airlines & Hawai'i forums
Original Poster
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,038
Platinum Elite status exists; there are several threads in this forum that can be found by a simple search. In its current form, it is invitation-only, and largely based on dollar spend and/or ability to influence revenue to Hertz. The primary benefits are cars brought to the terminal by Hertz staff at the start of rental and private drive back to the terminal at the end of the rental at most airport stations and generous upgrades.
Mar 4, 2019, 8:57 am
#44
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTTi | IHG PLT| Avis PC | Nat'l Emerald Club EE
Posts: 1,067
Platinum Elite status exists; there are several threads in this forum that can be found by a simple search. In its current form, it is invitation-only, and largely based on dollar spend and/or ability to influence revenue to Hertz. The primary benefits are cars brought to the terminal by Hertz staff at the start of rental and private drive back to the terminal at the end of the rental at most airport stations and generous upgrades.
Mar 5, 2019, 12:56 am
#45
Join Date: Oct 2016
Posts: 3,704
Platinum Elite status exists; there are several threads in this forum that can be found by a simple search. In its current form, it is invitation-only, and largely based on dollar spend and/or ability to influence revenue to Hertz. The primary benefits are cars brought to the terminal by Hertz staff at the start of rental and private drive back to the terminal at the end of the rental at most airport stations and generous upgrades.