Denied Car Class Booked Because of Snow Tires - Where to complain
Dec 23, 2018, 4:46 am
#17
Join Date: Oct 2016
Posts: 3,706
Dec 23, 2018, 1:59 pm
#18
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
A BMW 3 series is relatively small, but was a more expensive vehicle here and classed as an upgrade from vehicles smaller than it.
Dec 24, 2018, 1:08 am
#19
Join Date: Oct 2016
Posts: 3,706
Not really - a higher class of vehicle does not necessarily mean a larger ( or even better ) car. An upgrade is where a higher category vehicle is provided
A BMW 3 series is relatively small, but was a more expensive vehicle here and classed as an upgrade from vehicles smaller than it.
A BMW 3 series is relatively small, but was a more expensive vehicle here and classed as an upgrade from vehicles smaller than it.
Dec 24, 2018, 5:47 pm
#20
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
I wasn't referring to where they place it in the class structure (upgrade/downgrade), I was referring to them calling it a midsize SUV. It's not really an SUV and even if it is, definitely not a midsize one. National classifies the Ford EcoSport as a compact full-size rather than an SUV, and that's how Hertz should treat this car IMO.
If it is a higher category ( or same level category ) as the Jetta, then Hertz did not do anything wrong
Dec 24, 2018, 8:34 pm
#21
Join Date: Dec 2014
Location: Everett,WA
Programs: Hertz President Circle, National Executive Elite.
Posts: 85
With multiple battles with CS, I can tell you that you got an upgrade and that's how CS will see it. Had you booked the car a bit further in advance and the only thing there was the Jetta with snow tires and you were denied a car all together, then it would be a problem. The OP has fallen victim to the belief that they're intitled to what they see on the ready lines as if the same car possibly couldn't have been booked by someone else with a far more advance reservation. What the location gave regardless of opinion was an upgrade from a D to a B4 which is just a 2WD version of a Q4 classed car. Bottom line, save your breath.
Dec 26, 2018, 6:16 am
#22
Join Date: Oct 2016
Posts: 3,706
What if Hertz classified a VW Beetle as a luxury car? Does it really not matter?
Dec 26, 2018, 9:54 am
#23
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
This is operating under the assumption that an SUV always constitutes an upgrade from a sedan, something I'd disagree with. I suppose an argument can be made that a midsize SUV should be considered an upgrade from a midsize sedan, but should a B4 be considered an "upgrade" from an I reservation (Luxury sedan)? I certainly wouldn't think so. This was from a Standard (D) sedan reservation, so, for it to be an upgrade, it should at least be to a vehicle in the same position or higher in the SUV heirarchy than the Standard is in the sedan heirarchy, which would be to a F4 or better.
Dec 26, 2018, 10:09 am
#24
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
What makes you think the OP didn't book well in advance? Not clear that would matter anyway...
If you read the OP's post, the Hertz rep was willing to give them the Jetta with snow tires, but wanted an upcharge, so it clearly wasn't an issue of availability.
Again, this is hardly a case where it's obvious this was an upgrade. If it was to an F4/L, then pretty clearly would have been an upgrade, but it was to an vehicle that's cheaper than the vehicle the OP had booked, with less passenger leg and shoulder room for both front and back seat passengers. It can't be the case that ANY upgrade from sedan to SUV constitutes an upgrade.
Again, this is hardly a case where it's obvious this was an upgrade. If it was to an F4/L, then pretty clearly would have been an upgrade, but it was to an vehicle that's cheaper than the vehicle the OP had booked, with less passenger leg and shoulder room for both front and back seat passengers. It can't be the case that ANY upgrade from sedan to SUV constitutes an upgrade.
Dec 26, 2018, 10:22 am
#25
Join Date: Dec 2014
Location: Everett,WA
Programs: Hertz President Circle, National Executive Elite.
Posts: 85
What makes you think the OP didn't book well in advance? Not clear that would matter anyway...
If you read the OP's post, the Hertz rep was willing to give them the Jetta with snow tires, but wanted an upcharge, so it clearly wasn't an issue of availability.
Again, this is hardly a case where it's obvious this was an upgrade. If it was to an F4/L, then pretty clearly would have been an upgrade, but it was to an vehicle that's cheaper than the vehicle the OP had booked, with less passenger leg and shoulder room for both front and back seat passengers. It can't be the case that ANY upgrade from sedan to SUV constitutes an upgrade.
If you read the OP's post, the Hertz rep was willing to give them the Jetta with snow tires, but wanted an upcharge, so it clearly wasn't an issue of availability.
Again, this is hardly a case where it's obvious this was an upgrade. If it was to an F4/L, then pretty clearly would have been an upgrade, but it was to an vehicle that's cheaper than the vehicle the OP had booked, with less passenger leg and shoulder room for both front and back seat passengers. It can't be the case that ANY upgrade from sedan to SUV constitutes an upgrade.
I've driven both the Jetta, and the Trax, and they're basically the same interior room.
Dec 26, 2018, 11:00 am
#26
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
If we're being concise, None of the fleet company's even categorized by the vehicle's actual class. The Volkswagen Jett is considered a compact car, but at Hertz is considered a standard size car and likewise at Avis is considered a midsize car. Price doesn't necessarily have much to do with the class of vehicle is in, the Camry, Kia optima, Altima, and Subaru legacy's case, they're spread across the board in price. I've driven both the Jetta, and the Trax, and they're basically the same interior room.
No comment on the other points?
Dec 26, 2018, 2:02 pm
#27
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
It is a pointless argument since Hertz has not done so
Regardless , it was still a vehicle which had an additional charge item and may well be that it keeps vehicles with snow tyres for those that need/book them. As long as it gave a vehicle in a suitable csategory, it met its obligations.
Dec 26, 2018, 2:12 pm
#28
Join Date: Dec 2014
Location: Everett,WA
Programs: Hertz President Circle, National Executive Elite.
Posts: 85
The OP mentioned that they booked the car while on the inbound flight to the facility, which basically means probably a 2 hour noticed I'd assume.
Dec 26, 2018, 2:43 pm
#29
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Again, would you consider a B4 an upgrade from a Luxury (I) reservation?
Dec 26, 2018, 2:55 pm
#30
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
What source do you have that defines what the ranking of SUV and sedan categories is for upgrades? I haven't seen anything to that effect, and I would certainly not view an SUV built on the platform of the Compact class to be an upgrade over anything other than a Compact or economy sedan. Again, not all SUVs could be considered "upgrades" over sedans, otherwise someone who booked a Luxury (I) sedan would be being "upgraded" if they were given a Trax instead, which is an absurd outcome.
You are correct about the inbound flight, I misread that.
You are correct about the inbound flight, I misread that.