Useless complaints service

Old Nov 27, 18, 1:42 pm
  #1  
Original Poster
 
Join Date: Jul 2013
Posts: 277
Useless complaints service

I won’t bore you with all the details but:

Rented a vehicle at SRQ for 25 days. Got all the details online. After a week I received a receipt thanking me for returning the vehicle @ BOS. Credit card charged.

I still have the vehicle. Then I got a Plate pass charge for the alleged BOS vehicle.

i have phoned and emailed, sent photos of the vehicle, but had nothing in way of a reply other than the vehicle returned to BOS Has been rented again.

In order to move things along I advised them that, as they think I have already returned the vehicle, I would keep the vehicle l still have in my possession. Still no response.

Anyone have a contact number of a Hertz Senior Executive so that I can attempt to sort the problem out.?

help appreciated

twincheeks is offline  
Old Nov 27, 18, 1:54 pm
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,644
A few suggestions:

1.Call SRQ directly at (941) 355-8848.

2. Call (800) 654-4173, press option 0, then option 5.

3. Email [email protected]
MojaveFlyer and m907 like this.
AutoSlash is offline  
Old Nov 27, 18, 2:03 pm
  #3  
 
Join Date: Sep 2018
Location: Miami,Fl
Programs: Hertz PC, National Executive Elite, Marriott Platinum, Chase Sapphire Reserve, HH Diamond
Posts: 166
i would call up the location you rented from directly and explain to them the sitch. seems like a major system glitch....
Joonydell is offline  
Old Nov 27, 18, 2:20 pm
  #4  
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Join Date: Jul 2013
Posts: 277
Thanks for the info
twincheeks is offline  

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