President's Circle via World Elite Mastercard?
Jan 10, 2018, 12:03 pm
#46
Join Date: Oct 2009
Location: RDU
Programs: AA,UA,DL; Hilton,Marriott
Posts: 26
I emailed and got the following reply - has anyone else heard anything like this?
Thank you for reaching out to us regarding the MasterCard World Elite promotion for an automatic upgrade to our Gold Plus Rewards President’s Circle Tier. We regret to inform you that upon further review of this promotion, US residents are not eligible and therefore we will not be able to upgrade your status with this promotion.
https://www.hertz.com/rentacar/hertz...enrol_Gold.xml
I've heard there are other companies that are/were participating so maybe we can try it with someone else and get Hertz to match.
Jan 10, 2018, 12:33 pm
#47
Join Date: Oct 2009
Location: RDU
Programs: AA,UA,DL; Hilton,Marriott
Posts: 26
Confirmed that the National Executive Level is still working with the WME. I will try to get Hertz to match in a few months or when I need to rent from them, whichever comes first.
https://www.nationalcar.com/en_US/ca...l?locale=en_US
https://www.nationalcar.com/en_US/ca...l?locale=en_US
Jan 10, 2018, 2:00 pm
#48
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I emailed and got the following reply - has anyone else heard anything like this?
Thank you for reaching out to us regarding the MasterCard World Elite promotion for an automatic upgrade to our Gold Plus Rewards President’s Circle Tier. We regret to inform you that upon further review of this promotion, US residents are not eligible and therefore we will not be able to upgrade your status with this promotion.
Jan 11, 2018, 4:49 pm
#49
Join Date: Oct 2016
Posts: 3,706
Jan 11, 2018, 5:06 pm
#50
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Jan 11, 2018, 5:13 pm
#51
Join Date: Oct 2009
Location: N. CA
Posts: 64
I emailed and got the following reply - has anyone else heard anything like this?
Thank you for reaching out to us regarding the MasterCard World Elite promotion for an automatic upgrade to our Gold Plus Rewards President’s Circle Tier. We regret to inform you that upon further review of this promotion, US residents are not eligible and therefore we will not be able to upgrade your status with this promotion.
Jan 11, 2018, 5:43 pm
#52
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
But yes, they probably saw a lot more match requests coming in then expected and realize the gap.
Jan 12, 2018, 7:20 am
#54
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
Jan 16, 2018, 8:14 am
#56
Join Date: Jan 2003
Location: NYC
Posts: 8,498
Jan 17, 2018, 5:51 pm
#57
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
"MenuSkip to Content
Premium Memberships - Hotel, Airline and Car Rental
Hertz Gold Plus Rewards® President's Circle Membership
Renting a car is now hassle-free. With World Elite Mastercard, you are automatically eligible for Hertz Gold Plus Rewards® President's Circle, which is otherwise obtainable through 20 qualifying Hertz Gold Plus Rewards® rentals in a 12-month period.
Enjoy special privileges and benefits, such as:
Bypassing the rental queue at many of the world's busiest airports
Guaranteed one car class upgrade at participating locations
Faster returns with Hertz Instant Return
Up to 15% off best publicly available rates at participating Hertz locations worldwide.
Free additional driver (spouse/domestic partner for Gold Plus Rewards Members)
How To Redeem
Simply click here to enroll in Gold Plus Rewards and get upgraded to President's Circle status.
If you are already a Gold Plus Rewards member, please login to your profile and enter CDP 1795034 to upgrade to President's Circle."
So, I submitted my request, was UPG'd to PC, got the welcome email from Hertz, then got another email from the status match dept saying it was only for non-US residents, then I sent them my Thai retirement visa and utility bills from my Thailand condo and changed my account address to my Thai address, THEN, I get an email that it's only for residents of the MIDDLE EAST.
Love their rental cars, hate their CS.
Jan 17, 2018, 6:40 pm
#58
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
CS definitely went downhill from 10+ years ago.
Had a recent rental in Germany with damage. Invoice had a line item charge of $400 with just description of “damage.”
Emailed customer service on hertz website. No response. Called and was given another email address to send a request to. No response. Called back several weeks later and got another email address to try. Also no response.
Had a recent rental in Germany with damage. Invoice had a line item charge of $400 with just description of “damage.”
Emailed customer service on hertz website. No response. Called and was given another email address to send a request to. No response. Called back several weeks later and got another email address to try. Also no response.
Jan 19, 2018, 5:30 pm
#60
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
So, their final response was that they were right, and Mastercard T&C's was wrong. Refused to reinstate the PC status claiming THEIR rules were that it's only for residents of the Middle East who have World Elite MC.