Consolidated "Renting at ALB (Albany, NY); What Kind of Cars to Expect?" Thread
Mar 24, 2019, 6:06 pm
#16
Original Poster
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
Not Ultimate Choice location
Hi,
Returning again to Albany after some months and I was surprised that just recently, this location is not an Ultimate Choice location anymore, from March 19th precisely. I asked about the reason and was told that this was due to complains from customers not on the choices of cars, but that some customers complained that they waited to long in the cold for their car, multiple customers wanting the same car, etc - which was very surprising to me as I've never had any problems especially with wait times.
I was also informed indirectly about new management - not sure how they are compared to the old one.
Anyway, I booked a C- class, and without UC, I was given a Toyota Highlander.
They do still have PC's and Five stars signage, but the name board display is not in use anymore. Not sure how it will be in the coming months as it seems the changes are just a couple of days old.
Cheers!
Returning again to Albany after some months and I was surprised that just recently, this location is not an Ultimate Choice location anymore, from March 19th precisely. I asked about the reason and was told that this was due to complains from customers not on the choices of cars, but that some customers complained that they waited to long in the cold for their car, multiple customers wanting the same car, etc - which was very surprising to me as I've never had any problems especially with wait times.
I was also informed indirectly about new management - not sure how they are compared to the old one.
Anyway, I booked a C- class, and without UC, I was given a Toyota Highlander.
They do still have PC's and Five stars signage, but the name board display is not in use anymore. Not sure how it will be in the coming months as it seems the changes are just a couple of days old.
Cheers!
Apr 8, 2019, 7:29 am
#17
Original Poster
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
Kiosk moved
Hi all,
For those who do rent at this location, just FYI - the Hertz kiosk both inside and at the pick up garage has moved. I believe they swapped with National.
Inside the terminal, they have now moved towards end of the terminal (close to the exit to the pick up garage) - they used to the at the first booth you see when you come down from the escalators, now they are at the 2nd booth before the end (Dollar is at the end).
At the parking garage - they have moved also from being the first kiosk after crossing the street towards the end of the garage - at the 1 o'clock position after entering the parking garage. They seemed to have scaled down on the space area - so less Hertz parking spaces. The kiosk is shared with Dollar.
I did not ask - but most probably the move happened over the first weekend of April.
I guess the new management is trying to cut cost by taking the furthest spot and having less parking spots (since they don't offer Ultimate Choice anymore). Am curious if anyone knows more insight into these recent changes (seems drastic).
Cheers!
For those who do rent at this location, just FYI - the Hertz kiosk both inside and at the pick up garage has moved. I believe they swapped with National.
Inside the terminal, they have now moved towards end of the terminal (close to the exit to the pick up garage) - they used to the at the first booth you see when you come down from the escalators, now they are at the 2nd booth before the end (Dollar is at the end).
At the parking garage - they have moved also from being the first kiosk after crossing the street towards the end of the garage - at the 1 o'clock position after entering the parking garage. They seemed to have scaled down on the space area - so less Hertz parking spaces. The kiosk is shared with Dollar.
I did not ask - but most probably the move happened over the first weekend of April.
I guess the new management is trying to cut cost by taking the furthest spot and having less parking spots (since they don't offer Ultimate Choice anymore). Am curious if anyone knows more insight into these recent changes (seems drastic).
Cheers!