Consolidated "Hertz Pre-Paid / Pay Now Reservation and Missing Points"
Apr 21, 2013, 10:26 am
#31
Join Date: Apr 2010
Location: Denver
Programs: UA 1k,Marriott LT PLT, Hilton Diamond /HYATT Plat, Hertz Pres, National Exec
Posts: 67
Called in last week for March and first week of April. Transferred to senior rep and she took care of it right away. Looked at last weeks post and back to 0. Will wait a few weeks I guess before I call in again.
Apr 23, 2013, 6:30 am
#32
Join Date: Dec 2012
Location: Oslo, Norway
Programs: BA Gold, HH Gold, United Gold Elite, Club Carlson Gold
Posts: 36
Which countries can earn Hertz points?
Do all Hertz customers earn points on rentals? I'm based in Europe and have had about 6 rentals in the last year, but no points have been credited to me. I'm trying to work out if only certain countries can earn these points or whether it is the CDP that I'm using.
Hertz support told me that I wasn't eligible to earn points in my country but they weren't confident, and I haven't been able to find any documentation to support this.
Any ideas?
Hertz support told me that I wasn't eligible to earn points in my country but they weren't confident, and I haven't been able to find any documentation to support this.
Any ideas?
Apr 23, 2013, 8:38 am
#33
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Apr 23, 2013, 2:59 pm
#34
Join Date: Nov 2009
Programs: CO Plat/UA 1K, MR Plat, SPG , Hilton Diamond
Posts: 23
I used the online chat, they said to call in to hertz rewards since there may be something wrong with the corporate code I'm using. I called hertz rewards and they said nothing wrong with the corporate code (was getting points back in Jan) but mentioned something about them not being able to audit past rentals anymore because they changed to a new IT system (?) so I should go ahead and request missing mileage online. Went ahead and did that, no luck so far, not sure how long I'll have to keep doing this since all my rentals still show up at 0.
May 8, 2013, 3:20 pm
#35
Join Date: Apr 2009
Location: CLD
Programs: ua S, marriott P, hilton G, ihg P
Posts: 579
same here... Emailed, no response. Called, and was told email is the only way to communicate with their rewards department.
what else can I do? ... move my business somewhere else. Just booked my next rental with Avis, and see how that goes...
what else can I do? ... move my business somewhere else. Just booked my next rental with Avis, and see how that goes...
May 8, 2013, 7:37 pm
#36
Join Date: Jan 2012
Location: NYC
Programs: UA Silver, AA Gold, Marriott Plat, Hilton Gold, Hertz PC
Posts: 37
Points still aren't posting for me... the system has been broken since january.
I frequently rent in Manhattan and consider the free rental days I cash my Hertz points in for to be extremely valuable. But now that the points don't even show up, I don't know what's keeping me with Hertz. The clown car I got today with 35k miles on it didn't even drive straight... lots of straws starting to pile up on the camel's back.
I frequently rent in Manhattan and consider the free rental days I cash my Hertz points in for to be extremely valuable. But now that the points don't even show up, I don't know what's keeping me with Hertz. The clown car I got today with 35k miles on it didn't even drive straight... lots of straws starting to pile up on the camel's back.
May 9, 2013, 2:20 pm
#37
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
I couldnt believe how snappy they were when I tweeted to them.... much better than the email I sent them (which was never replied to.)
May 10, 2013, 2:54 am
#39
Join Date: Sep 2010
Location: New Zealand
Programs: QF Platinum / LTS, Air NZ Gold Elite, Velocity Silver, OW Emerald, Hertz PC
Posts: 227
May 10, 2013, 8:47 am
#40
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Mar 27, 2013 Adjustment Customer Service Adjustment - Rental Transaction N/A 157
Mar 18, 2013 Rental Transaction SAN FRANCISCO INTL AP 57480xxxx 0
Mar 18, 2013 Rental Transaction SAN FRANCISCO INTL AP 57480xxxx 0
Feb 16, 2013 Rental Transaction SAN FRANCISCO INTL AP 52934xxxx 0
Mine's still all sorts of messed up; I dont even care anymore.... such a janky system.
Mar 18, 2013 Rental Transaction SAN FRANCISCO INTL AP 57480xxxx 0
Mar 18, 2013 Rental Transaction SAN FRANCISCO INTL AP 57480xxxx 0
Feb 16, 2013 Rental Transaction SAN FRANCISCO INTL AP 52934xxxx 0
Mine's still all sorts of messed up; I dont even care anymore.... such a janky system.
May 19, 2013, 10:38 pm
#42
Join Date: Oct 2011
Programs: Fly Delta Jets
Posts: 99
Oh boy, this is going to be a fun one. Noticed that my 10+ rentals since March have not been posting. At least last week's (5/13) was OK.
Sadly my company won't exactly let us switch providers...
Sadly my company won't exactly let us switch providers...
Last edited by maestrowei; May 20, 2013 at 3:42 am
May 21, 2013, 7:28 am
#43
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
... interesting. In 4 hours of posting to my twitter account I had 3-4 DMs including the fixing of the situation. Seems like my new way to go to get a direct line to an actual customer service agent who can help me with their crap "updated" system.
May 22, 2013, 11:10 am
#44
Join Date: Oct 2011
Programs: Fly Delta Jets
Posts: 99
Resolution by Missing Points Form
I submitted a missing points request and heard back two business days later. Not too shabby.
Thank you for your inquiry. We appreciate the opportunity to review your concerns. We sincerely apologize for the delay in our response.
Hertz is undergoing a global system improvement for Gold Plus Rewards. We certainly apologize for your inconvenience during this time and thank you for your patience. We are confident that things will be back to normal soon.
I will turn in your gold number, name and rental agreement number to our IT team for research.
Meanwhile, we are manually adjusting your account for X points for the rentals mentioned below.
Hertz is undergoing a global system improvement for Gold Plus Rewards. We certainly apologize for your inconvenience during this time and thank you for your patience. We are confident that things will be back to normal soon.
I will turn in your gold number, name and rental agreement number to our IT team for research.
Meanwhile, we are manually adjusting your account for X points for the rentals mentioned below.
May 24, 2013, 7:41 am
#45
Suspended
Join Date: Dec 2010
Location: Another forum
Programs: Good Riddance FT!
Posts: 2,005
Yes. I guess the point is that I shouldnt have to constantly watch every single trip I make to ensure that points accrue normally.
This is primarily the SFO location, since thats where I constantly rent cars from. Ive had it happen elsewhere as well. I'm actually thinking it might be related to issues with my account that have been constantly causing my name to drop off the gold board.
This is primarily the SFO location, since thats where I constantly rent cars from. Ive had it happen elsewhere as well. I'm actually thinking it might be related to issues with my account that have been constantly causing my name to drop off the gold board.