Consolidated "Hertz Pre-Paid / Pay Now Reservation and Missing Points"
Mar 25, 2013, 10:00 am
#1
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Consolidated "Hertz Pre-Paid / Pay Now Reservation and Missing Points"
I'm sure this has been covered before, but 3 of my last 6 stays either posted "0 points" or didnt even post to my account.
Is this common for others as well?
While I dont want to be one of "those guys" its getting to the point that I'm actually considering driving my business elsewhere. Its a pain in the rump to constantly hassle them for the points that should have posted.
Is this common for others as well?
While I dont want to be one of "those guys" its getting to the point that I'm actually considering driving my business elsewhere. Its a pain in the rump to constantly hassle them for the points that should have posted.
Mar 25, 2013, 10:20 am
#2
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,688
I'm sure this has been covered before, but 3 of my last 6 stays either posted "0 points" or didnt even post to my account.
Is this common for others as well?
While I dont want to be one of "those guys" its getting to the point that I'm actually considering driving my business elsewhere. Its a pain in the rump to constantly hassle them for the points that should have posted.
Is this common for others as well?
While I dont want to be one of "those guys" its getting to the point that I'm actually considering driving my business elsewhere. Its a pain in the rump to constantly hassle them for the points that should have posted.
Also, are you renting from one particular location or is this from multiple stations? I wonder if it's just one place not doing something right.
-J.
Mar 25, 2013, 10:39 am
#4
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
I had two rentals in Feb that show up as "0 points" in my account activity. One was a 1-week award + 1 day that I paid for, so I'm not terribly surprised by that one. But the other was just a normal two-day rental. I'm hoping to hear back from them on that one. Points from my rental last week posted fine though.
Mar 25, 2013, 11:06 am
#5
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
There's a form in the member profile area of Hertz.com where you can request retroactive credit. Have you tried using that?
Also, are you renting from one particular location or is this from multiple stations? I wonder if it's just one place not doing something right.
-J.
Also, are you renting from one particular location or is this from multiple stations? I wonder if it's just one place not doing something right.
-J.
This is primarily the SFO location, since thats where I constantly rent cars from. Ive had it happen elsewhere as well. I'm actually thinking it might be related to issues with my account that have been constantly causing my name to drop off the gold board.
Mar 26, 2013, 5:21 am
#6
Join Date: May 2005
Location: Chattanooga, TN
Programs: DL Diamond Million Miler, AA Ex-Plat, IHG RA, Marriott PLAT, HERTZ Pres Circle
Posts: 1,220
Mar 26, 2013, 5:35 am
#7
Join Date: Dec 2009
Location: CDG
Programs: More shiny with hotels than airlines.
Posts: 184
- 2 have posted correctly
- 1 appears with 0, when it should be eligible for points
- 3 do not appear.
I have tried many times to use the online form (some rentals are from January), but I never got an answer, nor a post. The email bounces back. The customer service on the phone is clueless.
Mar 26, 2013, 9:34 am
#8
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Same situation. Out of 6 rentals this year :
- 2 have posted correctly
- 1 appears with 0, when it should be eligible for points
- 3 do not appear.
I have tried many times to use the online form (some rentals are from January), but I never got an answer, nor a post. The email bounces back. The customer service on the phone is clueless.
- 2 have posted correctly
- 1 appears with 0, when it should be eligible for points
- 3 do not appear.
I have tried many times to use the online form (some rentals are from January), but I never got an answer, nor a post. The email bounces back. The customer service on the phone is clueless.
I've also got a bewildering one... I have an "adjustment" for the triple points late last year, but the actual stay doesnt appear nor the points for it... but they got the extra 2x points right.
Mar 26, 2013, 2:02 pm
#10
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Mar 28, 2013, 8:33 am
#11
Used to be hamajicky
Join Date: Feb 2003
Location: ATL
Posts: 790
i've tried twitter, the web form, calling in, everything. i have 4 rentals that don't even show up in my account. Hertz people are completely clueless and probably the worst customer service I have encountered in the travel industry.
Mar 28, 2013, 9:05 am
#12
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
I filled out the contact us form on their website and they got back to me in two days saying they had problems following their system upgrade, and they credited the missing points to my account. Seems like reasonably good CS to me.
Mar 28, 2013, 10:46 am
#13
Used to be hamajicky
Join Date: Feb 2003
Location: ATL
Posts: 790
i wish i could say the same for my situation.
Mar 28, 2013, 2:28 pm
#14
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Mar 28, 2013, 2:32 pm
#15
Used to be hamajicky
Join Date: Feb 2003
Location: ATL
Posts: 790