Name missing from Board
May 1, 2012 | 2:56 pm
#1
Original Poster
Join Date: Jul 2008
Location: NY
Programs: UA 1K (1mm), Marriott Titanium, HH Gold, Hertz Pres
Posts: 433
Name missing from Board
Not sure what is going on but my last 3 rentals (with the exception being Houston where my name was on the board but there was no car at the spot) required me to get on line at Hertz Gold as each time my name was not on the board. I'm pretty good at confirming flight info, etc and each time my flight was on time. Each time was in a different city (SFO, MIA, DTW) and each time my name was missing.
Are others having the same problem? I have never been a "no-show" so not sure what is in my profile that causes the problem.
Are others having the same problem? I have never been a "no-show" so not sure what is in my profile that causes the problem.
May 1, 2012 | 3:00 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Unless your flight is very early or very late (and even then Hertz staff should monitor the situation if you have provided your flight information), your name and car should be ready. Are you sure your profile info is up to date with Hertz (new driver's license, credit card expiration dates)? Are you sure you are making confirmed #1Gold reservations? Look at your confirmations carefully: the confirmation number probably should end in GOLD.
May 1, 2012 | 3:02 pm
#3
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Frustrating indeed. Though not the first time it's happened. Here's an older, but related, thread http://www.flyertalk.com/forum/hertz...-bad-luck.html
May 2, 2012 | 2:20 pm
#5
Join Date: Apr 2008
Location: GSP
Programs: DL FO, US Silver, MR Plat, HH Silver
Posts: 356
Also if you are booking through a third party site check the pick up time. A few months ago I discovered the hard way that my company's TA site was rounding pickup times to the next hour based on my flights arrival time. My flight that got in at 9:05AM was getting a rental car reservation for 10AM. So when I would get to the rental car garage at 9:20 and my name wouldn't be on the board.
May 2, 2012 | 4:48 pm
#6
Original Poster
Join Date: Jul 2008
Location: NY
Programs: UA 1K (1mm), Marriott Titanium, HH Gold, Hertz Pres
Posts: 433
I've been booking on Hertz's website for years now. Never was a problem until SFO and then 2 more times.
Sounds like I'm going thru a bad luck streak. I'll post again if it happens again and if the gold desk can't tell me why.
Sounds like I'm going thru a bad luck streak. I'll post again if it happens again and if the gold desk can't tell me why.