i'll air this and move on. ha and aq might give back to community or employees, okay. but they treat their customer like crp. their best customers. these are lame companies. the lamest. i'd switch from ha (where i'm pualani platinum) to anyone else in a heartbeat, but it is all based on where you live and where you fly. so i make the best of it. but i have zero loyalty to them, which is exactly what they have shown me.

ps. we flew over 100k miles with ha last year.

You may be right, on any given day, anyone can have a bad day, a bad flight and just piss off too many people.


For your concern, have you voiced you concerns with anyone in the company? For the same amount of effort that you post here, you can, write (email) the company and tell them your comcerns. What the hell, I'll pass them for you. Better yet please let me know some examples of your concerns and I'll see what I can do (can't promise anything, because it's not my job ) but I'll try.

A few times a month after a flight I will hear a passenger complain about the temp on the flight. I'll ask him, "Sir, did you mention anything to the flight attendant?" 99% the answer is "no". So, if you don't mention your problems and concerns to the right people then they can't help fix it, and I'll pretty sure that if someone can they will.

Of course AQ and HA want happy customers but every once in a while you'll get someone who can not be made happy, someone who is a career complainer, those people you just try to do your best and smile.

so, jtkauai, how can I try to help?

sincere thanks for the offer thebinarybot.

i'm already well acquainted with the appurtenant executives, and the president of hawaiian. they are aware of issues that i have had with them. and frankly, they don't give a rat's hass about customer relations. which was exactly my point.

i've made peace with the fact that i will put up with them as long as is necessary, and when the opportunity arises, our pittance of $ will be toast.