Why is Hawaiian#12 cancelling . My Cousin is on his way from SYD tomorrow to visit us on his way to NY. I called into the Call Center and they do not want to put him on Qantas. How cheap can they be?

How did it all work out? Most times, the call center is not empowered to make changes. It has to be done at the airport with assistance from a special group at Hawaiian.

Related to the original post.

Today is Sat and my friend was just notified via email that his flight on Mon HA10 HNL-LAX is cancelled because of no crew.
HA only offered to rebook him onto HA4 which is the red eye (HA 2 the afternoon flight is also not available), but that wonʻt work since he has to be in LA by Mon night.
HAʻs contract of carriage says it is at their "sole discretion" that they may arrange for travel on another airline.

I told him probably best to just pay for a flight on another airline and get a refund.

Does anyone have experience w/ HA and irregular ops and being put on another airline?

After being elite on HA for over 20 years, this is the first time Iʻve encountered a situation where HA is refusing to re-accommodate.

We were originally booked on the HA11 for the 30th April out of SFO for HNL which I guess would have been the return flight for the OPs flight.

We received an email on the 27th telling us of the cancellation a couple of days in advance, and that they would be contacting us shortly with new flight details, but they never did, our booking was SFO-HNL-ITO after phoning Hawaiian and spending ages on hold only to have the phone answered and hung up, I tried again eventually getting through after about another 30 minutes on hold.

The best they were prepared to offer was SFO-OGG-HNL-ITO our original tickets were all in first class (routing SFO-HNL-ITO) but they couldn't offer anything out of SFO or OGG in First and no mention of compensation. Reluctantly we accepted those but after thinking about it my partner fired off a strongly worded email to the CEO and shortly after we had a response from a Senior Director in Customer Services.

We were offered SJC to HNL but that didn't really work for us, but they were happy to give us OAK to HNL which then connected with our HNL - ITO flight.

It seems that call centre agents can't do re-routes and it needs someone higher up to authorise something which seems a relatively simple operation.

Flight out to HNL was good, just a shame we had to sort it out and it wasn't automatically done and offered first.