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Old May 6, 2023 | 8:05 pm
  #3  
Mokuea
All eyes on you!
10 Years on Site
 
Join Date: Aug 2011
Location: Honolulu, HI
Programs: AS/HA Titanium, UA Silver, DL Silver
Posts: 173
Related to the original post.

Today is Sat and my friend was just notified via email that his flight on Mon HA10 HNL-LAX is cancelled because of no crew.
HA only offered to rebook him onto HA4 which is the red eye (HA 2 the afternoon flight is also not available), but that wonʻt work since he has to be in LA by Mon night.
HAʻs contract of carriage says it is at their "sole discretion" that they may arrange for travel on another airline.

I told him probably best to just pay for a flight on another airline and get a refund.

Does anyone have experience w/ HA and irregular ops and being put on another airline?

After being elite on HA for over 20 years, this is the first time Iʻve encountered a situation where HA is refusing to re-accommodate.
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