DB Bahn train delay and refund
Oct 14, 2014 | 12:38 pm
#1
Original Poster
Join Date: Nov 2007
Location: YYZ
Posts: 227
DB Bahn train delay and refund
Took a train on DB Bahn for the first time from Amsterdam to Berlin and was delayed for 3 hours. The attendant gave me a form to fill out for a partial refund. The form requires IBAN and BIC code for wire transfer, which according to my bank are not used here (North America). I m curious if anyone know how to handle this? I called DB Bahn but they just keep telling me to provide IBAN and BIC codes.
Oct 14, 2014 | 2:46 pm
#2
Join Date: Sep 2010
Location: EDKA, STR, ZRH
Programs: LH SEN, A3*G, IHG plat, DB Comfort, SPG gold
Posts: 964
I believe that refunds by bank transfer are only available within the consolidated EU banking system (although this clearly violates the EU regulations on train delays). I think that there are two options you might consider:
- Get a voucher for your next trip on DB Bahn (which will be mailed to you via snail-mail - if they refuse to send it to you, insist or complain to the "Schlichtungsstelle Fahrgastrechte": https://soep-online.de/ [unfortunately, german only])
- If you happen to be in Europe in the next few weeks, hand in the form (as long as the conductor placed a stamp on it) at a DB Reisezentrum (ticket office) and you should have no trouble to be refunded in cash
Oct 14, 2014 | 6:23 pm
#3
Original Poster
Join Date: Nov 2007
Location: YYZ
Posts: 227
I have already visited a service center and was told that because it is an international ride, it needs to go thru the mailing process. A voucher is not useful to me as I have no plan to be back in Europe for the next 1-2 years.
Oct 15, 2014 | 9:07 pm
#4
Join Date: Mar 2014
Location: BER
Programs: A3*G
Posts: 26
Do you know anyone in Europe? Maybe you can use his/her bank account for receiving the refund and after that getting the money via paypal or others. The name of the account owner is not checked at money transfer.
